The Excellence Baldrige Criteria in The Effectiveness of Higher Education Institutions Management

Discrepancy between prescribed and real work: the case of outsourced service contract supervisors at federal universities in the state of São Paulo

“…In contrast, in the public sphere, employees are hired through open competitions that consider the candidates' education and performance, with little behavioral analysis. However, Menezes et al (2018) do state that there is more and more of a focus on achieving results, looking not only for efficiency, but also effectiveness.…”

“…In addition, the demand for more and more diversified competencies increases the list of variations that exist in work. Such competencies appear, for example, in the case of the public universities, in order to make possible the introduction and maintenance of policies and services, as well as the responsible application of resources according to the collective interest (Menezes et al, 2018). For this, the public servant needs to know the general standards that govern the public service and how to apply them within his/her attributions, also considering the internal standards of the organization (Matias, 2017).…”

“…For this, the public servant needs to know the general standards that govern the public service and how to apply them within his/her attributions, also considering the internal standards of the organization (Matias, 2017). Thus, it is important for universities to prepare internal policies for the continued training of their workers, in order to improve the execution of their services in the search of quality and the effective running of the organization (Menezes et al, 2018). Dejours (2014) comments that if enterprises know their variabilities and determine their causes, it is possible to reduce the impacts of their incidence through the development of projects.…”

“…6,096/2007) is highlighted, which greatly expanded the number of vacancies, courses, and public higher education institutions. Menezes, Martins, and Oliveira (2018) state that the management of public universities should be considered as a theme of research in order to understand their specific characteristics. Although there are many similarities between company management and university management in terms of the administrative aspects, they are very different, especially when it comes to federal institutions, which have unique characteristics.…”

Engineering an excellence model in higher education based on Baldrige criteria and Hoshin Kanri principles

“…There is also a pressure on higher education institutions to create new generations of educated workforce that will meet the needs of the increasingly dynamic world economy, but also to attract the best talent because employees in teaching, scientific, and administrative positions are the key value of any higher education institution (Mazais et al, 2012). One of the used methods of quality improvement in higher education during the last two decades has been the TQM, and one of the often implemented methods of engineering excellence is based on Baldrige criteria and Hoshin Kanri principles (Quinn, et al, 2009;Menezes et al, 2018), even though the universities' administration have been sceptic about the implementation of management tools in education (Cruickshank, 2003).…”