The Evaluation of Web Site Service Quality for Transportation Information

Byeon, Hyeon-su

doi:10.7470/jkst.2014.32.1.039

Cited by 3 publications

(5 citation statements)

References 25 publications

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“…While research into the quality of electronic service inherent in public transport is only in its infancy with the few works that exist in this area (e.g. CHENG, 2011, BYEON, 2014, ERIKSSON et al, 2007, we are attempting to study the perceptions of passengers regarding the electronic service quality so as to examine the dimensions of the quality of service of the informative website of the public transport company ALSA. But before doing so, it is first necessary to dwell on the concept of electronic service quality.…”

Section: 1the Use Of Internet To Find Travel Informationmentioning

confidence: 99%

“…GALAN and SABADIE, 2001) and on the other hand, clarity, precision (syntactically, semantically and graphically) and comprehensiveness as information needs that arise when consulting the sites (e.g., DONTHU and GARCIA 1999;MUYLLE et al 1999). The study by BYEON (2014) found that the central government website displays a high level of information quality. Also, the study done by ERIKSSON et al (2007) pointed out the importance of information (clarity and completeness) in that respondents felt in their suggestions that there was a lack of information about prices and clarity of the website in particular.…”

Section: -The Quantity and Quality Of Informationmentioning

confidence: 99%

“…The difference between 2011 and 2017 is due to the fact that the company has increased its fleet to a tariff adapted to the restructuring of its network and the establishment of information devices to facilitate access to its basic public bus service even though it did not even exist before the start of ALSA operations in Greater Agadir. In fact, the results of the first satisfaction survey conducted by ALSA in 2012 7 , revealed that the users expressed clearly their disagreement with all the elements related to the services considered as auxiliary by the company: information and assistance services, the response to complaints, the hotline, the facility of contact with the company and the warnings of service incidences. As a result, and in particular with regard to information, ALSA has engaged in accordance with the stipulations of the delegated management contract in actions specific to the aspects of the service that generate a high degree of dissatisfaction by setting up fixed information devices (bus shelters, traffic signs 8 ) and others mediated by Internet for free (website, etc 9 .).…”

Section: The Context Of the Studymentioning

confidence: 99%

“…Thereby, because of the links maintained between mobility by public transport and the use according to the mentioned survey of the Internet-based mobility assistance information service testifying to a special role of information on the website, associated with the lack of research on the subject, we, therefore, began a survey on the 6 EMD: Household Travel Survey (Enquête Ménages Déplacements). 7 The personal interviews of this satisfaction survey, which took place from June 18 to June 24, 2012 from 7:00 am to 9:00 pm, were carried out on the bus, to the first passenger seated on the right in the seat of the second line, then passing in line 4.6, and so on. All results presented are examined based on the number of travelers in each line.…”

Section: The Context Of the Studymentioning

confidence: 99%

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The Bus Transportation Service Websites Quality Perception by Students in Greater Agadir: Exploratory Study.

Zainab¹

2019

IJAR

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composition of time and effort factors (GROTENHUIS et al., 2007). All these considerations have led us to focus on the issue of perceived service quality of a website in the case of public transport and to question the effectiveness and key success factors of online transportation service. This article studies the perception of passengers with regard to the service's quality of the website of the bus service company (ALSA) in Greater Agadir (Morocco). This company provides mobility since 2010, among other services, for more than 29.000 students per day (in 2017). By adopting digital support (website), the company wants to be closer to its young customers' information needs and travel aspirations. Through an exploratory qualitative study, the goal of this work is to discover how the ALSA website meets the information availability expectations of the students of Ibn Zohr University. In order to accomplish this task, addressing and underlining the importance in the literature of information on the Internet for public transport is a must, to present the conceptual framework relating to the notion of electronic quality of service, its measuring scales as well as its dimensions. Then, the methodology adopted to analyze the students' comments on the quality of service of the website will be exposed to finally discuss the results of our investigation.

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Section: 1the Use Of Internet To Find Travel Informationmentioning

confidence: 99%

Section: -The Quantity and Quality Of Informationmentioning

confidence: 99%

Section: The Context Of the Studymentioning

confidence: 99%

Section: The Context Of the Studymentioning

confidence: 99%

See 2 more Smart Citations

The Bus Transportation Service Websites Quality Perception by Students in Greater Agadir: Exploratory Study.

Zainab¹

2019

IJAR

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“…. 이에, 관광 (You, 2003), 교통 (Byeon, 2014), 교육 (Choi, 2005) (Parasuraman et al, 1985;1988 (You, 2003;Byeon, 2014;Choi, 2005;Ku and Park, 2010;Park, 2005…”

mentioning

confidence: 99%

A Study on the Service Quality and Satisfaction of Internet Environment Landscape Architecture Media - Focus on Korean Professional Potal Site, Lafent -

Choi¹,

Koo²

2016

Journal of the Korea Society of Environmental Restoration Techn

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The first objective of this study is to verify diverse responses of users of internet landscape architecture media to service quality. Second, the degree of value and evaluation of service users is understood.Third, the general relation between users' importance/achievement response and overall satisfaction is analyzed. Thus, the general relation between users' response and satisfaction is analyzed. It aims to contribute to the suggestion of basic data for the development of internet media in the landscape architecture areaThe results of this study are like following. First, there were significant differences in expect and performance responses depending on 'age' among demographic variables, and 'academic background' and 'work' among socioeconomic variables. Second, the influence of service quality on satisfaction was verified as significantly positive(+). Especially, the influence of appearance showing low importance and achievement was the most noticeably shown, so that it was analyzed as the most efficient progress.Third, the determinant of satisfaction was shown differently depending on 'age' among demographic variables and 'work' among socioeconomic variables.

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Exploring the Temporal Relationship Between Traffic Information Web/Mobile Application Access and Actual Traffic Volume on Expressways

Ryu¹,

Lee²,

Choi³

et al. 2016

Journal of Korean Society of Transportation

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In the recent years, the internet has become accessible without limitation of time and location to anyone with smartphones. It resulted in more convenient travel information access both on the pre-trip and en-route phase. The main objective of this study is to conduct a stationary test for traffic information web/mobile application access indexes from TCS (Toll Collection System); and analyzing the relationship between the web/mobile application access indexes and actual traffic volume on expressways, in order to analyze searching behavior of expressway related travel information. The key findings of this study are as follows: first, the results of ADF-test and PP-test confirm that the web/mobile application access indexes by time periods satisfy stationary conditions even without log or differential transformation. Second, the Pearson correlation test showed that there is a strong and positive correlation between the web/mobile application access indexes and expressway entry and exit traffic volume. In contrast, truck entry traffic volume from TCS has no significant correlation with the web/mobile application access indexes. Third, the time gap relationship between time-series variables (i.e., concurrent, leading and lagging) was analyzed by cross-correlation tests. The results indicated that the mobile application access leads web access, and the number of mobile application execution is concurrent with all web access indexes. Lastly, there was no web/mobile application access indexes leading expressway entry traffic volumes on expressways, and the highest correlation was observed between webpage view/visitor/new visitor/repeat visitor/application execution counts and expressway entry volume with a lag of one hour. It is expected that specific individual travel behavior can be predicted such as route conversion time and ratio if the data are subdivided by time periods and areas and utilizing traffic information users' location.

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The Evaluation of Web Site Service Quality for Transportation Information

Cited by 3 publications

References 25 publications

The Bus Transportation Service Websites Quality Perception by Students in Greater Agadir: Exploratory Study.

The Bus Transportation Service Websites Quality Perception by Students in Greater Agadir: Exploratory Study.

A Study on the Service Quality and Satisfaction of Internet Environment Landscape Architecture Media - Focus on Korean Professional Potal Site, Lafent -

Exploring the Temporal Relationship Between Traffic Information Web/Mobile Application Access and Actual Traffic Volume on Expressways

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