The effects of management and environmental factors on franchise continuity

Ayup-González, Jannett; Monge, María Esther Calderón; Carrilero-Castillo, Agustín

doi:10.1080/1331677x.2019.1592008

Cited by 8 publications

(7 citation statements)

References 43 publications

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“…The expansive nature and international reach of franchise operations stimulate both developed and emerging economies (Ayup-Gonzalez et al, 2019). However, it is essential to recognize that emerging markets provide challenging environments for establishing and operating such business models (Tournois and Forterre, 2019).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Knowledge and organizational performance in franchised restaurants in Colombia

Bernal

Amaya

Gaviria-Peñaranda

et al. 2020

IJOEM

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PurposeThe aim of this study is to analyze the importance of knowledge in reaching organizational objectives (long-term organizational goals) and in constructing competitive advantage (value-added) and identifying the impact of this knowledge on organizational performance of franchised restaurants in an emerging market.Design/methodology/approachLikert-scale surveys were applied to 50 managers representing 80% of the franchised restaurant business in Bogotá, Colombia. Data processing was performed through descriptive statistics, multiple correspondences analysis (MCA) and logit regression (LR).FindingsResults indicate that 1) of the set of factors that contribute to the achievement of franchise objectives, personnel motivation and continuous environmental scanning are the most important; 2) the primary sources of knowledge for construction of competitive advantage are clients and providers; and 3) the most significant impact of knowledge occurs in human resource and organizational development and in increased earnings.Practical implicationsThe study provides evidence of the role and the impact of knowledge in the performance of franchised restaurants and thereby contributes to academic analysis and managerial decision-making.OriginalityThis study provides aggregated and disaggregated analysis of empirical data on the role of knowledge in franchised restaurants, a sector with limited extant research in the context of emerging markets.

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Section: Theoretical Backgroundmentioning

confidence: 99%

Knowledge and organizational performance in franchised restaurants in Colombia

Bernal

Amaya

Gaviria-Peñaranda

et al. 2020

IJOEM

View full text Add to dashboard Cite

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“…Besides, the variation across countries is enormous. For instance, in Mexico, the failure rate is as high as 90% by the end of the fifth year (Ayup-Gonzalez et al , 2019).…”

Section: Introductionmentioning

confidence: 99%

Exploring the influence of channel leadership style on channel commitment in a franchising context

Sharma

Patel

Pandey

2021

JBIM

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Purpose This paper aims to explore franchisor–franchisee relationships in the context of plural forms. Plural forms implies the co-existence of franchised and non-franchised outlets of a given company. More specifically, the paper examines the impact of franchisors’ leadership styles on franchisees’ relationship commitment when the company franchised outlets co-exist with independent non-franchised outlets. Specifically, this study operationalize the plural forms phenomenon in franchising, using multi-channel complexity as a moderator. The mediating role of relational capital is also examined. Design/methodology/approach Data were collected from 254 franchisees. The hypothesized model was tested using partial least squares structural equation modeling (PLS-SEM). Findings The results indicate that all three – participative, supportive and directive leadership styles of franchisors increase relationship commitment. In a high channel complexity context, a supportive leadership style is the most effective, whereas, in a low channel complexity context, a participative style is the most effective. Relational capital also partially mediated the relationships between leadership styles and relationship commitment. Practical implications Franchisors should follow a participative leadership style when channel complexity is low. However, as they add new channels and the channel complexity increases, franchisors should shift toward a supportive leadership style to maintain existing franchisees’ commitment. In current environments, managers should avoid using directive leadership in favor of the other two leadership styles. Originality/value The present study is the first to examine the influence of channel leadership style on relationship commitment in an environment of multiple channel complexity.

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“…However, even if organizations choose to collect such knowledge, the question remains whether they will have the initiative to utilize an appropriate prediction framework to examine potential implementation. For franchise hospitality sectors and partners, increasing profits, growing revenues, improving customer service, enhancing corporate reputation, and competitive competency are theoretical implications for KM implementation [80][81][82]. Appropriate KM implementation can lead to an organization's survival, whereas a predicted value of successful implementation can provide relevant information for decision-makers to quickly decide whether to implement KM or not.…”

Section: Discussionmentioning

confidence: 99%

Prediction of Knowledge Management for Success of Franchise Hospitality in a Post-Pandemic Economy

et al. 2020

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Due to its unpredictability, the novel coronavirus (COVID-19) pandemic has changed the global business climate and commercial management practices in unprecedented ways. As a direct result of the pandemic, the hospitality and tourism sectors have shut down, and business failure rates have occurred exponentially. The franchise hospitality industry has experienced significant impact and challenged a basic understanding of knowledge management (KM) implementation in the face of the COVID-19 outbreak. A strategic KM implementation practice can not only guide a large-scale operation, but also adjust an organization’s performance and competitiveness. The purpose of this study is to examine the influential criteria of success through effective KM implementation and to predict the probability of successful KM in a post-pandemic era. The conceptual framework for KM applies an analytic hierarchical prediction model reliant upon consistent fuzzy preference relations to assist the franchise hospitality sector’s consciousness of the influential criteria. An empirical case study is used to apply pairwise comparisons used to determine the priority weights and two possible outcomes. The case study will assist franchise organizations to analyze whether or not to implement KM, interdict application, or adopt revised actions. This assistance will enhance the success possibility of KM implementation within such a crisis environment. This study uses a case setting by assessing 15 franchises hospitality experts’ opinions in Taiwan relevant to KM implementation.

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The effects of management and environmental factors on franchise continuity

Cited by 8 publications

References 43 publications

Knowledge and organizational performance in franchised restaurants in Colombia

Knowledge and organizational performance in franchised restaurants in Colombia

Exploring the influence of channel leadership style on channel commitment in a franchising context

Prediction of Knowledge Management for Success of Franchise Hospitality in a Post-Pandemic Economy

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