The effects of mall personality and fashion orientation on shopping value and mall patronage intension

Rahman, Osmud; Wong, Ken Kwong-Kay; Yu, Hong

doi:10.1016/j.jretconser.2015.09.008

Cited by 63 publications

(55 citation statements)

References 47 publications

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“…However, the literature shows that consumption has a positive effect on shopping malls [46,[73][74][75]. With various brands and mixed tenants, density, and diversity, shopping malls will attract more of the public to one place and will save our environment [76,77]. The evidence regarding the shopping mall environment shows that its effect psychologically and socially on shoppers and creates a positive impact [37,66].…”

Section: Entertainment and Consumptionmentioning

confidence: 99%

Exploring the Features of Sustainable Urban Form and the Factors that Provoke Shoppers towards Shopping Malls

et al. 2019

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This study examined various features of urban form, which promote sustainable development and provoke shoppers toward shopping malls. A field survey was conducted in shopping malls at Hangzhou, which is the capital city of the Zhejiang province, China. Structural equation modeling and a confirmatory factor analysis were used to measure the hypotheses. The results of this study showed that the built environment and entertainment completely mediated the relationship between ambiance and consumption, and they have a positive impact on the environment and shoppers. The built environment and entertainment are viewed as essential elements of physical and social sustainability. Real estate developers, urban planners, and shopping mall managers should consider the design features of urban form to meet sustainable development goals and to attract more shoppers. Testing these relationships via a mediating method is a novel contribution to the study of shopping malls.

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Section: Entertainment and Consumptionmentioning

confidence: 99%

Exploring the Features of Sustainable Urban Form and the Factors that Provoke Shoppers towards Shopping Malls

et al. 2019

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“…Another recent study (Rahman & Kharb, 2018) found that young Indian consumers spent more time at brick-andmortar stores to shop for new clothes than on the internet. They shop at retail stores for a number of reasons, which can include to escape from daily routine, seek product information, spend time with friends and family, and/or to browse the stores for fun (Kaur & Singh, 2007;Rahman, Wong & Yu, 2016). Although e-commerce is growing in both China and India, it seems that many consumers still prefer shopping at the brick-and-mortar stores for the aforementioned reasons (Zipser, Chen & Gong, 2016).…”

Section: Shopping Behaviours Of Fashion Innovators and Non-innovatorsmentioning

confidence: 99%

“…In this study, we proposed that shopping behaviour (online and offline), consumer innovativeness (fashion innovators and non-innovators), and clothing evaluative cues (extrinsic and intrinsic) could greatly affect consumer choices and purchasing decisions of new fashion products. Although a considerable amount of literature has focused on shopping behaviour (Rahman, Wong & Yu, 2016;Roy, Sethuraman & Saran, 2016), consumer innovativeness (Im, Bayus & Mason, 2003;Jordaan & Simpson, 2006;Phau & Lo, 2004), and clothing choice (Forsythe, Kim & Peter, 1999;Rahman, Fung, Chen & Gao, 2018), little is known about the relationship and significance of these three dimensions in China and India. As shown in Table 1, most cross-national studies on innovativeness were conducted predominantly in the United States and Europe, and many were not focused on apparel products.…”

Section: Introductionmentioning

confidence: 99%

A cross-national study of young female consumer behaviour, innovativeness and apparel evaluation: China and India

Rahman

Chen

Fung

et al. 2019

The Journal of The Textile Institute

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In order to advance our knowledge about consumers' shopping behaviour and preferences in two emerging markets (China and India), the current study was undertaken to investigate (1) apparel consumers' shopping behaviour; (2) the effect of consumer innovativeness, and (3) the salient impact of apparel evaluative cues. An online self-administered survey consisted of shopping behavioural questions, the Domain Specific Innovativeness (DSI) scale, twelve apparel cues, and demographic questions were used for this study. In total, 266 and 236 usable data were collected from Chinese and Indian female participants respectively. The findings indicated that Chinese and Indian fashion innovators tended to spend more money on new clothes than non-innovators. Chinese fashion innovators spent significantly more time shopping online than did Indian innovators. In terms of the importance of evaluative cues, fashion innovators and non-innovators in both countries considered fit to be the most important cue; style, colour, and comfort played a relatively important role in clothing evaluation as well, but ease of care and durability were cited as relatively less important among many other cues. The two least important cues were brand name and country of origin.

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“…It is an overall measure capturing likelihood and willingness to shop from the service provider, willingness to recommend to others and willingness to revisit (Grewal, Baker, Levy and Voss, 2003). It also refers to loyalty for the shopping mall, the likelihood of returning to the shop, and the likelihood of recommending the mall to others (Rahman, Wong and Yu, 2016). It contains WOM intentions, willingness to pay more, future switching intentions, intention to purchase, and repurchase/repatronage intention (Diddi and Niehm, 2016).…”

Section: Patronage Intentions (Pi)mentioning

confidence: 99%

The Relationship between Service Recovery and Patronage Intentions: The Mediating Role of Relationship Quality

Sciarelli

Nagm

Dakrory

et al. 2017

IBR

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This study aims to investigate, using the structural equation modeling with a partial least square (PLS-SEM) approach, the relationship among service recovery strategies, relationship quality, and customer patronage intentions concerning Internet Service Providers (ISPs) in Egypt. Our findings confirmed that some service recovery strategies positively influence on both relationship quality and patronage intentions. As well as, relationship quality has a significant impact on customer patronage intentions. Furthermore, relationship quality has the role of a mediator of the relationship between SR strategies and patronage intention. Moreover, both speeds of recovery and empathy moderate the relationship between some SR strategies and relationship quality. Finally, our study proposed some theoretical and managerial implications.

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The effects of mall personality and fashion orientation on shopping value and mall patronage intension

Cited by 63 publications

References 47 publications

Exploring the Features of Sustainable Urban Form and the Factors that Provoke Shoppers towards Shopping Malls

Exploring the Features of Sustainable Urban Form and the Factors that Provoke Shoppers towards Shopping Malls

A cross-national study of young female consumer behaviour, innovativeness and apparel evaluation: China and India

The Relationship between Service Recovery and Patronage Intentions: The Mediating Role of Relationship Quality

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