The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel

Transformational leadership and organizational citizenship behavior: Modeling emotional intelligence as mediator

“…Since relations involve emotions and emotional expression are reflected in behaviors, scholars, in the early 1980s, began conceptualizing emotions in frame of EI. At first, the idea of EI was presented by Salovey and Mayer (1990) Jung and Yoon (2012) described that human relations are likely to be affected more by emotional influences than by lucid issues which, in turn, accentuated the significance of emotional intelligence in business. According to Martinez (1997), EI is a collection of non-cognitive skills, competencies and capabilities ultimately encourage individuals' capability to deal with demanding circumstances.…”

“…Transformational leaders inculcate satisfaction among followers, which stimulates the individuals to perform extra role behaviors (Jung and Yoon, 2012). The literature review reveals that numerous revisions have been undertaken regarding the connection between transformational leadership and OCB (Bass, 1985;Burns, 1978;Cavazotte et al, 2012;Irshad and Hashmi, 2014;Lian and Tui, 2012;Ahmed, 2012).…”

The effect of emotional intelligence and job satisfaction on organizational citizenship behavior

“…They also explained how citizenship behaviors should be monitored and managed in order for such behaviors to have enhancing rather than deleterious impacts on organizational and employee performance. Jung and Yoon (2012) performed an investigation to understand the interrelationships among the emotional intelligence of employees in a deluxe hotel, their counterproductive work behaviors, and organizational citizen behaviors in Korea. The results indicated that as elements of emotional intelligence, others' emotion appraisal, use of emotion, and self-emotion appraisal significantly influenced on counterproductive work behaviors, whereas self-emotion appraisal and use of emotion influenced on organizational citizen behaviors.…”

Otel Çalışanları Açısından Duygusal Zekanın Örgütsel Vatandaşlık Davranışı Üzerindeki Etkisi

“…Duygusal zekanın genel anlamda örgütsel vatandaşlık davranışını açıklamada etkili olması ile ilgili ulaşılan sonuç literatürde (Çarıkçı vd., 2010;Jung, Yoon, 2012;Day, Carroll, 2004;Korkmaz, Arpacı, 2009;Karakuş, 2008) sonuçlarla da uyum göstermekte-dir. Çalışmada ortaya çıkan sonuçlar, yüksek duygusal zekaya sahip olan otel ça-lışanlarının daha fazla örgütsel vatandaşlık davranışları sergilediklerini göster-mektedir.…”