The effectiveness of knowledge management in the public sector

Evoy, Paul Joseph Mc; Ragab, Mohamed; Arisha, Amr

doi:10.1080/14778238.2018.1538670

Cited by 37 publications

(42 citation statements)

References 81 publications

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“…Knowledge is a core competency for any organisation (Mc Evoy, Ragab, & Arisha, 2019). By managing a crisis with multi-agency participation, the provisional collaboration's success usually relies on voluntary knowledge sharing across all concerned parties (Qureshi & Keen, 2005) under the prospects of knowledge co-creation (Sinkovics & Roath, 2004).…”

Section: Public-private Collaborations For Coping With Unprecedented mentioning

confidence: 99%

Public-private collaborations in a Dunkirk moment

Huang

Shih-Wei

2020

Knowledge Management Research & Practice

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Many major crises are unexpected, unprecedented, and life-threatening on a large scale. The Dunkirk evacuation by the British in 1940 is a classic example, and the recent global COVID-19 pandemic is another one. Efficient public-private collaborations are critical in such "Dunkirk moments" for problem solving and crisis attenuation, with knowledge sharing and creation, in turn, forming the core of such collaborations. Based on a case of the COVID-19 pandemic, in which problems of facial mask manufacturing and distribution were solved through improvised public-private collaborations, this article systematically highlights the necessary conditions for successful public-private collaboration. Given the conditions thus identified, we further elaborate on the roles that knowledge plays as well as the nature of knowledge activation/creation in such a collaboration.

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Section: Public-private Collaborations For Coping With Unprecedented mentioning

confidence: 99%

Public-private collaborations in a Dunkirk moment

Huang

Shih-Wei

2020

Knowledge Management Research & Practice

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“…The literature clearly demonstrates that the development of organisational knowledge is crucial for improving PSO services (Bate and Robert, 2002;Nutley et al, 2002;Massaro et al, 2015;Mc Evoy et al, 2019). In this context, collaborative practices are critical for efficient use of knowledge, people and processes to improve performance (Jarvie and Stewart, 2018).…”

Section: Theoretical Background 21 Collaborative Practices and Communities Of Practicementioning

confidence: 99%

“…Knowledge sharing among employees is important for the productivity of public sector organisations (PSOs) (Amayah, 2013;Hislop, 2013;Mc Evoy et al, 2019), but there is limited research on the topic, particularly in comparison with the private sector (Massaro et al, 2015;Sandhu Singh et al, 2011). We do know, however, that collaborative practices characterised by trust and interactions can facilitate the sharing of knowledge in PSOs, especially of the tacit knowledge component (Jarvie and Stewart, 2018;Amayah, 2013;Gillani et al, 2018;Salleh et al, 2013).…”

Section: Introductionmentioning

confidence: 99%

Improving public sector knowledge sharing through communities of practice

Jørgensen

Edwards

Scarso

et al. 2020

VJIKMS

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Purpose This paper aims to study the impact of intentionally developed communities of practice (CoPs) on knowledge sharing and practice improvement in an administrative public sector organisation (PSO). Design/methodology/approach A case study approach was used to analyse the impact of the CoPs intentionally developed by four different teams at a Danish PSO. The study applied a CoP development framework suggested by the literature to develop the CoPs. Findings Three out of the four CoPs were successfully developed, and they positively affected knowledge sharing and practice improvement. CoP participants engaged in conversations to explore individual ways of working, share knowledge and ultimately improve practice. Standardisation and boundary spanning were identified as contextual factors influencing the CoP activities. Research limitations/implications The findings verify the framework and contribute to a better understanding of the factors affecting the development of CoPs that positively impact knowledge sharing and practice improvements in a PSO context. Practical implications The study provides operations managers in PSOs with a framework for developing CoPs to improve work performance through better knowledge sharing among employees. Originality/value The paper provides case study evidence for the relevance of CoPs in PSO settings and highlights the necessity of investing resources in employee knowledge-sharing interactions.

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“…(Omar Sharifuddin bin Syed-Ikhsan y Mc Evoy et al, 2019). Adicionalmente, la gran mayoría de los artículos no investigan prácticas, organizaciones específicas o involucran a profesionales como colegas investigadores y autores (Massaro et al, 2015).…”

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“…Esta investigación es relevante debido a que se sitúa en un tema de actualidad, como lo es la GC, en la cual, por las razones expuestas anteriormente, puede jugar un papel importante en una organización innovadora (Areed et al, 2021), aspecto que también ha venido siendo discutido de manera conjunta en el SP (Centro Latinoamericano de Administración para el Desarrollo, 2020; Departamento Administrativo de la Función Pública, 2019). Se debe agregar también que las organizaciones del SP exhiben una mezcla de estructuras de responsabilidad burocrática estrictamente controlada, junto con una mayor presión para dar cuenta de sus acciones debido a múltiples fuentes, lo cual convierte al SP y sus organizaciones en un desafío (Mc Evoy et al, 2019) para ser estudiadas.…”

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Gestión del conocimiento: caso de una entidad del sector público colombiano

Jurado-Zambrano

Upegui²

2021

RTend

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Este artículo presenta los resultados de la incorporación de una iniciativa de gestión del conocimiento en una organización del sector público colombiano, así como sus beneficios, habilitadores y dificultades experimentadas en la misma. El estudio se desarrolló bajo una metodología cualitativa de alcance descriptivo. Se empleó el método de estudio de caso, para el cual se revisaron documentos relevantes y se desarrollaron entrevistas semiestructuras a un conjunto de empleados de la organización. Los resultados evidencian que la Entidad desarrolló un modelo de gestión del conocimiento y herramientas para operar el mismo, permitiéndole avanzar en la construcción de una cultura organizacional enfocada en el conocimiento. De otro lado, habilitadores como el liderazgo y la tecnología deben ser trabajados con mayor énfasis. Lo anterior evidencia que la gestión del conocimiento ha venido ganando un espacio relevante, a la vez que presenta la importancia de algunos habilitadores para la incorporación de la misma. La investigación aporta a las prácticas de gestión del conocimiento que vienen siendo trabajadas en el sector público como un pilar para la innovación.

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The effectiveness of knowledge management in the public sector

Cited by 37 publications

References 81 publications

Public-private collaborations in a Dunkirk moment

Public-private collaborations in a Dunkirk moment

Improving public sector knowledge sharing through communities of practice

Gestión del conocimiento: caso de una entidad del sector público colombiano

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