The Effect of Total Quality Management Practices on Preventing Burnout Syndrome

Abstract

The continuous change in the modern world forces institutions for continuous improvement. The staff, who feel this fascinating change mostly, can sometimes find themselves under a great job stress. Because, this continuous change means new technological devices, new implementations and sometimes new management strategies. Adaptation to all these constant advances can be untenable for some people and sometimes creates the underlying cause of the job burnout. This common syndrome of the modern age also decreases the motivation and the performance of the staff at their workplace and makes them unhappy individuals. However, the business world is in search of the staff who are self-confident, motivated, internalized the quality concept and open to learning. Total Quality Management, whose basic principles are continuous improvement, continuous learning, full participation, teamwork and customer satisfaction can be helpful for the staff to keep abreast of the times. In this study, the effect of Total Quality Management on preventing Burnout Syndrome was discussed. Firstly, the concepts related to Burnout Syndrome and Total Quality Management were clarified. Then, the need of Total Quality Management Approach in organizations was underlined and lastly individual and Anahtar Kelimeler: Tükenmişlik, Kalite, Toplam Kalite Yönetimi, Değişim 1.