2021 Help me understand this report
The Effect of Service Quality and Employees’ Performance Towards Community Satisfaction
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Cited by 2 publications
(2 citation statements)
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“…Finally, governance is supported by the literature Kurniawati et al [ 48 ] and Sulila [ 49 ] highlighted that governance is essential in ensuring university quality. It controls the various operations of the university, ensuring effective outcomes.…”
Section: Discussionmentioning
confidence: 93%
“…Finally, governance is supported by the literature Kurniawati et al [ 48 ] and Sulila [ 49 ] highlighted that governance is essential in ensuring university quality. It controls the various operations of the university, ensuring effective outcomes.…”
Section: Discussionmentioning
confidence: 93%
“…If the employee provides good service and completes all orders on time, the quality of customer service will be high. As Sulila (2021) states community satisfaction towards public service providers is also influenced by employee performance.…”
Section: Literature Review Service Quality and Customer Satisfactionmentioning
confidence: 99%
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