The Effect of Motivation on Organizational Citizenship Behavior (OCB) at Telkom Indonesia in Makassar

Abstract

Abstract. Telecommunication organization needs to more seriously improve its employee's Organizational Citizenship Behavior (OCB) so that the employee more successfully performs his/her dual role, i.e. facilitating growth and serves the public; since OCB relates positively to the overall performance of the organization. This research examines the effect of extrinsic and intrinsic motivation on employee's OCB through the mediating role of organizational commitment. This research applies quantitative approach with research strategy of survey, where questionnaires are directly distributed to respondents. The respondents are 176 employees of 6 work units. The data analysis applies multiple linear regression. The analysis of this research shows that both extrinsic and intrinsic motivation affect OCB; however, intrinsic motivation gives bigger direct effect than extrinsic motivation does. Organizational commitment mediates the effect of motivation on employee's OCB only through extrinsic motivation. The findings of this study implicate the researchers and the manager to review the extrinsic/intrinsic dichotomy in the study and the practice of motivation to improve organizational commitment and employee's OCB. Keywords

Mama Model Approach: Its Implication to Commitment and Organizational Citezenship Behavior of Operational Hotel Employee

“…The finding of this research also agreed on the previous finding (Wahyu, 2012;Ibrahim & Aslinda, 2014;& Ibrahim, 2014).…”

Model Empiris Organizational Citizenship Behavior Dan Kinerja Dosen Perguruan Tinggi Swasta Di Medan

“…Berikut ini adalah Tabel 5 dari pengujian hipotesis: (Gomes et al, 2013). Hasil penelitian ini sejalan dengan hasil penelitian (Penggalih dan Zulaicha, 2012); (Oren et al, 2013); (Ibrahim dan Aslinda, 2014); (Ariyani et al, 2016); (Hemakumara et al, 2018) dan (Tunggal et al, 2018) yang menyimpulkan bahwa motivasi kerja memiliki pengaruh terhadap Organizational citizenship behavior dosen.…”

The Effect of Organizational Climate on Work Motivation and Its Impact on Organizational Citizenship Behavior (OCB) of Employees of Education Department in DKI Jakarta

“…This is also in line with these two the results of previous studies above conducted by Bhattacharya and Mukherjee (2013) which aimed to study the relationship between organizational climate and work motivation. And also the results of previous studies conducted by Ibrahim and Aslinda (2014), to study the relationship between work motivation and OCB at Telkom Indonesia in Makassar, show that work motivation has a positive direct effect on OCB. From these all studies mean, if the organizational climate is more conducive or better, then in addition to having a direct positive and significant effect on OCB, it will also have a positive indirect effect on OCB through work motivation that functions as an intervening variable.…”