The effect of internal marketing on job satisfaction in health services: a pilot study in public hospitals in Northern Greece

Iliopoulos, Efthymios; Priporas, Constantinos‐Vasilios

doi:10.1186/1472-6963-11-261

Cited by 46 publications

(34 citation statements)

References 35 publications

(49 reference statements)

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“…However, there are very few studies that have rigorously evaluated the impact of such HRH interventions on the job satisfaction of health professionals (81–83), and none from lower income countries. In the absence of such evidence, our results caution against simplistic assumptions about the effectiveness of these interventions.…”

Section: Discussionmentioning

confidence: 99%

Comparing the job satisfaction and intention to leave of different categories of health workers in Tanzania, Malawi, and South Africa

Blaauw

Ditlopo

Maseko

et al. 2013

Global Health Action

151

155

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BackgroundJob satisfaction is an important determinant of health worker motivation, retention, and performance, all of which are critical to improving the functioning of health systems in low- and middle-income countries. A number of small-scale surveys have measured the job satisfaction and intention to leave of individual health worker cadres in different settings, but there are few multi-country and multi-cadre comparative studies.ObjectiveThe objective of this study was to compare the job satisfaction and intention to leave of different categories of health workers in Tanzania, Malawi, and South Africa.MethodsWe undertook a cross-sectional survey of a stratified cluster sample of 2,220 health workers, 564 from Tanzania, 939 from Malawi, and 717 from South Africa. Participants completed a self-administered questionnaire, which included demographic information, a 10-item job satisfaction scale, and one question on intention to leave. Multiple regression was used to identify significant predictors of job satisfaction and intention to leave.ResultsThere were statistically significant differences in job satisfaction and intention to leave between the three countries. Approximately 52.1% of health workers in South Africa were satisfied with their jobs compared to 71% from Malawi and 82.6% from Tanzania (χ2=140.3, p<0.001). 18.8% of health workers in Tanzania and 26.5% in Malawi indicated that they were actively seeking employment elsewhere, compared to 41.4% in South Africa (χ2=83.5, p<0.001). The country differences were confirmed by multiple regression. The study also confirmed that job satisfaction is statistically related to intention to leave.ConclusionsWe have shown differences in the levels of job satisfaction and intention to leave between different groups of health workers from Tanzania, Malawi, and South Africa. Our results caution against generalising about the effectiveness of interventions in different contexts and highlight the need for less standardised and more targeted HRH strategies than has been practised to date.

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Section: Discussionmentioning

confidence: 99%

Comparing the job satisfaction and intention to leave of different categories of health workers in Tanzania, Malawi, and South Africa

Blaauw

Ditlopo

Maseko

et al. 2013

Global Health Action

151

155

View full text Add to dashboard Cite

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“…The results of the analysis support the findings of the studies in the literature. The studies in the hotel sector (Hwang andChi, 2005 andGounaris, 2008), hospitals and medical centers (Chang and Chang, 2007;Iliopoulos and Priporas, 2011;Ahmad and Al-Borie ,2012;Pantouvakis, 2012;Dahl and Peltier, 2014and Chen et al 2015, Atlay Işık and Altunoğlu,2016b, education sector (Demir et al 2008;Usta, 2009;Başaran et al 2011);Ting, 2011;Hung, 2012;Ogunnaike et al 2012; Omar Salem, Kameswari and Rajyalakshmi, 2012;Barzoki and Ghujali, 2013;and De Bruin-Reynolds et al 2015) and sport schools and centers (Yıldız, 2011 andChiu et al 2014) have found similar results related to internal marketing activities and job satisfaction of employees.…”

Section: Conclusion and Discussionmentioning

confidence: 99%

İçsel Pazarlamanin Gemi̇ Acenteleri̇ni̇n İş Tatmi̇ni̇ Üzeri̇ndeki̇ Etki̇si̇: Ni̇cel Bi̇r Araştirma

Baran¹,

Arabelen²

2017

Dokuz Eylül Üniversitesi Denizcilik Fakültesi Dergisi

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“…Além disso, existe uma correlação positiva entre satisfação no trabalho e satisfação do cliente. Se a força de trabalho está comprometida e alinhada com a missão da empesa, ela será um recurso valioso e estratégico para dirigir o desempenho organizacional (ILIOPOULOS;PRIPORAS, 2011;VASCONCELOS FILHO et al, 2016).…”

Section: Satisfação No Trabalhounclassified

Satisfação no Trabalho em um Setor Frigorífico da Serra Gaúcha

Carrer

Bertolini²,

Spader

et al. 2018

XVIII Mostra De Iniciação Científica, Pós-Graduação, Pesquisa E Extensão

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A satisfação no trabalho implica no sentimento de um indivíduo em relação ao seu trabalho e pode ser vista como resultado de uma gestão adequada com um forte vínculo a liderança e motivação nas organizações. Por isso, é importante para a organização considerar e avaliar o clima organizacional entre os colaboradores. Assim, o objetivo do artigo é verificar a satisfação no trabalho dos colaboradores de uma empresa frigorífica da região da Serra Gaúcha. Para tal, foi realizada uma pesquisa quantitativa, a partir de uma survey aplicada à 249 colaboradores e analisada pela estatística descritiva. Os resultados indicam que a maioria dos colaboradores estão satisfeitos em relação ao seu trabalho e que tem orgulho da atividade que desenvolvem na empresa, preocupando-se com o futuro dela. Ademais, a partir das suas atividades, os funcionários se sentem valorizados pela família, se sentem orgulhosos em trabalhar nessa empresa, além do relacionamento e do ambiente de trabalho favorecerem a execução das atividades.

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The effect of internal marketing on job satisfaction in health services: a pilot study in public hospitals in Northern Greece

Cited by 46 publications

References 35 publications

Comparing the job satisfaction and intention to leave of different categories of health workers in Tanzania, Malawi, and South Africa

Comparing the job satisfaction and intention to leave of different categories of health workers in Tanzania, Malawi, and South Africa

İçsel Pazarlamanin Gemi̇ Acenteleri̇ni̇n İş Tatmi̇ni̇ Üzeri̇ndeki̇ Etki̇si̇: Ni̇cel Bi̇r Araştirma

Satisfação no Trabalho em um Setor Frigorífico da Serra Gaúcha

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