Sustainability, which has environmental, social and economic dimensions, is a phenomenon that has been used extensively in recent times. As decided in Brundtland Conference in 1987, it basically aims to meet the needs of the present without compromising the ability of future generations to meet their own needs. When it is taken into consideration in terms of sustainability, it is known that ports are one of the most polluting sectors due to their nature. However, in recent years many ports have started to different sustainability programs and invested in large amounts over the years to reduce emissions and to gain a competitive advantage. When examined the past studies, it is determined that the sustainability concept is a relatively recent approach in the maritime literature and still a gap exist in this field. It is thought that the analysis of these studies in a systematic way will contribute to the port sustainability literature. Therefore, in this study, it is aimed to review port sustainability concept with the help of existing literature. For the methodology, studies obtained from different databases were evaluated systematically by using content analysis. The study has been concluded with the findings for the related literature, recommendations for the sector and guidelines for future researches.

Globalization and complex supply chain networks have been affecting Logistics Services Providers’ (LSPs) service delivery and service expectations. Logistics Service Quality (LSQ) is becoming a more important aspect for LSPs and logistics service customers. In recent years, there has been an increase in the studies on service quality in logistics. Researchers have been trying to identify aspects of LSQ and its dimensions in order to create a measurement model that could be used in overall logistics services. However, there is still neither a unified nor agreed LSQ measurement model in the literature and researchers have been debating continuously on the proposed models. This paper targets to investigate and suggest LSQ measurement dimensions obtained from previous studies by analyzing the findings within a systematic approach and improving the findings with semi-structured interviews. In this study, systematic literature analysis has been conducted to research papers published in selected academic databases with specific keyword and keyword cluster searches to identify the related articles published within a specified period. Papers have been selected in accordance with the predefined criteria. As a result, a total of 59 articles have been determined for the search criteria and the findings obtained were analyzed. Most frequently used research trends and methods on service quality in logistics have been identified. In addition, the most frequently used LSQ dimensions and factors have been reviewed. Moreover, the most frequently used service quality approaches and measurement models have been analyzed. The results received from systematic literature review have been composed and dimensions have been identified. Semi-structured interviews with LSPs and customers of LSPs in Germany-based companies have been conducted to strengthen the findings gained from systematic literature review. 5 LSQ dimensions and 24 factors have been formed with the help of semi-structured interviews. This paper represents the basis for further research for empirical studies and can be used as a guideline for quality management practices in logistics applications and transport.

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The internal marketing concept is an important part of holistic marketing and services marketing triangle, and it argues that the needs and wants of employees must be satisfied by viewing them as internal customers. The main purpose of this research is to investigate the effects of internal marketing

In the globalization and severe competitive environment, especially service organizations in maritime industry can survive only if they offer better services via their employees. High-performance of employees can lead them to organizational success and improve their competitiveness. So as service providers, the employees' satisfaction and motivations become more important in service organizations. This paper aims to measure the job satisfaction level of employees in liner ship agencies operating in İzmir. In addition, whether the job satisfaction levels differ according to demographic characteristics is investigated. In order to reach the aim of the research, as a quantitative research method, the survey method has been used. Collected data have been analyzed by SPSS 20.0 and Amos software programs. The research findings have revealed that the less satisfied items are compensation and advancement, and the more satisfied items are job security and co-worker items. And also, some differences have been observed between demographic characteristics of respondents and their job satisfaction. This research is thought to have a contribution to liner shipping sector and the literature related to the subject.