The Effect of Information and Communication Technology (Ict) and Business Strategy on Business Performance in Small and Medium Businesses

Maemunah, Siti

doi:10.25105/ber.v16i2.5091

Cited by 3 publications

(3 citation statements)

References 11 publications

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“…The very rapid development of technology has a positive impact, especially on the existence of start-ups, this condition is related to the unlimited reach of creativity in the creation of new businesses, the use of technology is currently being used to support creativity that encourages entrepreneurs (Hughes, 2020). Consistent with Maemunah (2017) who found that information and communication technology (ICT) and business strategy had a positive and significant effect on business performance in small and medium enterprises. Given that information and communication technology is not ready for use, small and medium enterprises need to recognize the workings offered by internet applications so that they can be explored according to the desired business strategy and process.…”

Section: Model Estimation Outputmentioning

confidence: 52%

Business Environment and Start-Up in Indonesia:Empirical Evidence from Province-level Data

Igamo

Putra

Khamisah

et al. 2020

JEDEP

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The purpose of this study is to analyze the Effect of the Business Environment on Start-up in Indonesia. This study specifically examines the effect of Gross Regional Domestic Product, Per Capita Expenditure, Unemployment Rate, Total Population, Computer Users and Individual Internet Users which are used as business environment indicators on the existence of startup businesses in 17 Indonesian Provinces during the 2013-2018 period using panel data regression analysis tools to prove that GRDP, Total Population, Computer Users and Internet Users have a positive and significant effect on the existence of start-up businesses in Indonesia. Meanwhile, expenditure per capita and the unemployment rate have a negative effect on the existence of start-up businesses in Indonesia

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Section: Model Estimation Outputmentioning

confidence: 52%

Business Environment and Start-Up in Indonesia:Empirical Evidence from Province-level Data

Igamo

Putra

Khamisah

et al. 2020

JEDEP

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“…Customers have to wait a long time. Problems affecting customer satisfaction (Maemunah, 2019;Maemunah et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

Online Order Delivery On Customer Satisfaction

Maemunah¹,

Permana²,

Yuliantini³

et al. 2023

jimpa

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The research aims to overcome the gap between expectations and the reality of the service perceived by online delivery order customers, operational performance and service quality on customer satisfaction at shipping companies. The research sample is 120 customer respondents from import shipping companies in Jakarta. Data collection techniques using a questionnaire. The data analysis method used is path analysis. The results of online order delivery research adopting e-service and the web have succeeded in influencing service quality. E-service improves service quality, meaning that it has an effect on improving service quality on customer satisfaction. Service quality is able to function as a mediator to deliver online orders to customer satisfaction. Online order delivery is implemented to increase customer satisfaction so that service quality as an intervening variable is proven to function to strengthen the effect of online delivery orders on customer satisfaction. Service quality is able to function as a mediator or mediate the indirect effect of operational performance on customer satisfaction.

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“…The literature reviewed shows that Nigeria's small and medium enterprises (SMEs) have a long way to make the sector important, centered, profitable enough, and survive in technology and uncertain environments. SMEs play an important role in job creations, tax contributions, and human resource development in most nations, particularly in developing countries like Nigeria (Chen & Zhang, 2015;Maemunah, 2017). SMEs in developing countries face multiple challenges, such as working capital, poor human resource abilities, lack of technical know-how, also obstacles from the internal (individuals and organizations) as well as from the external forces, such as marketing, technology, industry, government policy, etc.…”

Section: Introductionmentioning

confidence: 99%

The Concept and Application of ICT on SMEs performance in Nigeria: Limitation and Challenges

Onileowo

Fasiku

2021

e-A.J.

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Small and Medium Enterprises (SMEs) play a vital role in growing and building developing nations' national economy. This study investigates a deep understanding of the influence of Information Communication Technology (ICT) on SMEs' performance in Nigeria. The study found out that most SME owners engage in local business practices in nature of the operation, and marketing strategies are limited within the country. Hence, this is a growing concern, the need to broaden the field of doing business through global integration with ICT aid, which would improve the country's economic growth at large. Based on the literature reviewed, this research work helps to identify the underlying causes, limited ICT readiness, its effectiveness and the need for ICT implementation into business processes, and the knowledge of its potential benefit. Therefore, this paper examines the role of ICT in small businesses' performance; this is estimated to enhance firm productivity and increase profitability, improving overall SMEs’ performance. The study recommends that provision be made for more ICT training facilities, and SMEs need to embrace information and communication technology in terms of resources, networks, and consumer skills. Entrepreneurs are to be enlightened and educated on how ICT can be used to boost operating efficiency. The government should create an enabling environment by offering ICT infrastructure that will promote its growth and implementation in SMEs. This study's data relied on secondary data and current research on SMEs worldwide, focusing on Nigeria. Keywords: Small and Medium Enterprises, Information Communication Technology, Limitation, Challenges

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The Effect of Information and Communication Technology (Ict) and Business Strategy on Business Performance in Small and Medium Businesses

Cited by 3 publications

References 11 publications

Business Environment and Start-Up in Indonesia:Empirical Evidence from Province-level Data

Business Environment and Start-Up in Indonesia:Empirical Evidence from Province-level Data

Online Order Delivery On Customer Satisfaction

The Concept and Application of ICT on SMEs performance in Nigeria: Limitation and Challenges

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