“…Moreover, the workers were trained to communicate detected errors even to members of a different team who might not be familiar with this type of error. Consequently, an increase of shared mental models as well as distributed SA (Burke et al, 2005;Endsley, 1995) across the heterogeneous workforce was expected and is important because the degree of correctness and sharedness of mental models according to the production process and all the tasks, roles, and responsibilities involved is expected to determine the adequacy of teamwork, communication, coping, and distributed SA (see Dalenberg, Vogelaar, & Beersma, 2009;Mathieu, Rapp, Maynard, & Mangos, 2010). Accordingly, correct shared mental models across the workforce should result in increased CRM performance.…”