Designing and evaluating a crew resource management training for manufacturing industries

n, Nicki Marquardt_aff; Robelski, Swantje; Jenkins, Gwendolen Gwyneth

doi:10.1002/hfm.20234

Cited by 9 publications

(10 citation statements)

References 18 publications

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“…SA supervisor observer ratings and SA self‐assessments were assessed once prior and twice after CRM training. Based on this method triangulation, the results revealed a significant increase of SA and correlations among these measures (Marquardt et al, ). It was found that SA scores, measured with high reliability, significantly increased after a CRM intervention (including SA‐training for error prevention), which refers to sufficient sensitivity to SA changes.…”

Section: Introductionmentioning

confidence: 99%

“…While the concept of SA has been applied most frequently to the field of aviation and medicine, it has rarely been discussed in relation to manufacturing tasks (Marquardt, Robelski, & Jenkins, ). Even though the triple‐loop learning model of human error and SA should be applicable to any other industry, there are some reasons why the empirical testing was assigned to manufacturing.…”

Section: Introductionmentioning

confidence: 99%

“…Furthermore, sociotechnical systems like automotive manufacturing can contain very complex interactions between hundreds of people comprising a wide range of knowledge and skills. Therefore, compared to staff in aviation like flight crews, air traffic control teams or ground service groups, with very standardized and similar educational background, staff in manufacturing is more diverse in its range of education and, therefore, in their mental models of the task environment (Marquardt, Robelski, & Jenkins, ). Therefore, a greater range and multitude in SA, SSA, and DSA can be expected.…”

Section: Introductionmentioning

confidence: 99%

“…It seemed more suitable to adapt the SA Performance Test (SAPT, Marquardt et al, ). SAPT was specifically developed for SA measurement in production systems.…”

Section: Introductionmentioning

confidence: 99%

“…The responses are assessed by SMEs and summed up for each SA level. The original concept of SAPT was developed and validated within a Crew Resource Management evaluation study (Marquardt et al, ). In short, the SA of workers was assessed by SAPT.…”

Section: Introductionmentioning

confidence: 99%

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Situation awareness, human error, and organizational learning in sociotechnical systems

Marquardt

2019

Hum Ftrs & Erg Mfg Svc

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In many organizations, the performance of individuals and teams is negatively affected by human error. Studies have shown that these errors can be reduced or even prevented by learning from them and by developing an understanding of error causation and its consequences. The ability to detect, understand, and anticipate errors refers to situation awareness (SA). Although SA is not limited to human error and it is more closely linked with decision making, it is a prerequisite for error reduction in complex sociotechnical work settings. The main objectives of this study were threefold: First, a model that can explain the interrelations between human error, SA, and organizational learning in sociotechnical systems was developed. Secondly, functional and dysfunctional factors that affect human error, SA, and organizational learning were identified. Thirdly, a research methodology was selected and adapted to empirically test the model in a real-world sociotechnical task environment. To do so, an SA performance test and a human error questionnaire were used to examine SA and respective learning modes of 108 assembly-line workers in the manufacturing industry. The final test results supported the central assumptions of the applied model. The article concludes by discussing applications in the field of sociotechnical systems analysis, team training, human performance programs, and high-reliability organizations.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

“…It seemed more suitable to adapt the SA Performance Test (SAPT, Marquardt et al, ). SAPT was specifically developed for SA measurement in production systems.…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Situation awareness, human error, and organizational learning in sociotechnical systems

Marquardt

2019

Hum Ftrs & Erg Mfg Svc

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Safety culture transformation—The impact of training on explicit and implicit safety attitudes

Marquardt

Hoebel

Lud

2020

Hum Ftrs & Erg Mfg Svc

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The present paper investigates the changeability of safety culture elements such as explicit and implicit safety attitudes by training. Therefore, three studies with different time frames, training durations, and settings will be presented. In the first study, the short‐term attitude change of students from an international environmental sciences study program was measured after safety training in a chemical laboratory. In the second study, the medium‐term attitude change was assessed after a Crew Resource Management training for German production workers in the automotive industry. In the third study, the long‐term attitude changes were measured after safety ethics training in a sample of German occupational psychology and business students. Different self‐report measures were used to evaluate the training effectiveness of explicit safety attitudes. The change of implicit safety attitudes was assessed by Implicit Association Tests. The results of all three studies revealed a significant training effect on the explicit safety attitudes, but not on the implicit ones. Besides the training effect on the explicit attitudes, there was no effect of time frame (short‐, medium‐, long‐term), training duration (2 h, 2 days, 12 weeks), and setting (chemical laboratory, automotive industry, safety ethics study program) on the attitude change. Based on the results, conceptual, methodological, and practical implications for training effectiveness and safety culture transformation are discussed.

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A competence-based industrial learning approach for factories of the future

et al. 2013

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Manufacturing industry can improve its competitiveness through innovation and technological excellence, and appropriate Industrial Learning can help to achieve this goal through allowing the manufacturing workforce to acquire new skills related to the advanced developments in information and communication technologies. This raises the need for new Industrial Learning tools and methods from the viewpoint of learning content, learning processes, and delivery mechanisms. In this paper, we present a generic competence-based approach for Industrial Learning developed in the framework of ActionPlanT project. The approach is composed of (i) an Industrial Learning model which serves to represent and understand competence-based learning, and (ii) a methodology which implements through a number of steps the Industrial Learning actions defined using the Industrial Learning model in industrial organisations. Both the model and the methodology are presented in details. A metrics-based method for evaluating the implementation of the learning actions defined using the approach is also described

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Designing and evaluating a crew resource management training for manufacturing industries

Cited by 9 publications

References 18 publications

Situation awareness, human error, and organizational learning in sociotechnical systems

Situation awareness, human error, and organizational learning in sociotechnical systems

Safety culture transformation—The impact of training on explicit and implicit safety attitudes

A competence-based industrial learning approach for factories of the future

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