The digital divide and the quality of electronic service delivery in local government in the United Kingdom

Kuk, George

doi:10.1016/j.giq.2003.08.004

Cited by 54 publications

(24 citation statements)

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“…Kuk (2003) compared the quality of local e-government services and the levels of Internet access in UK, and he found the quality of local government websites in regions of low household Internet access was significantly poorer in terms of information content and relatively limited in terms of the range of e-enabled services.…”

Section: Discussionmentioning

confidence: 99%

Political and Developmental Correlates of Social Media Participation in Government: A Global Survey of National Leadership Websites

Katz

Halpern

2013

International Journal of Public Administration

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This study examines the extent to which national governments are using Web-2.0 applications to increase transparency and engage citizens in decision-making processes. Based on a typology of governmental websites that distinguishes among executive office sites, government web portals and personal websites of heads of government, 160 websites from 82 different countries were examined, and results show that 70 percent of the websites do not offer any participatory services and surprisingly no positive relationships were found between e-participation and variables traditionally associated with e-government implementation. However, a difference between broadband and Internet penetration levels was found: whereas Internet was positively related to e-participation, broadband was only related to the release of information by governments, which is consistent with citizen pressure models of policy change.

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Section: Discussionmentioning

confidence: 99%

Political and Developmental Correlates of Social Media Participation in Government: A Global Survey of National Leadership Websites

Katz

Halpern

2013

International Journal of Public Administration

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“…Inequality in access to information and communication technologies (ICTs) and gaps in knowledge and technical skills is termed as a digital inequality or digital divide (Kuk, 2003). An example of this inequality is how income and education level are found to be positively correlated with Internet adoption as individuals with higher income and education level tend to use the Internet more (Goldfarb & Prince, 2008).…”

Section: Socio-demographic Datamentioning

confidence: 99%

Characterizing New Channels of Communication: A Case Study of Municipal 311 Requests in Edmonton, Canada

Lu¹,

Johnson²

2016

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City governments around the world are developing and expanding how they connect to citizens. Technologies play an important role in making this connection, and one frequent way that cities connect with citizens is through 311-style request systems. 311 is a non-emergency municipal notification system that uses telephone, email, web forms, and increasingly, mobile applications to allow citizens to notify government of infrastructure issues and make requests for municipal services. In many ways, this process of citizen contribution mirrors the provision of volunteered geographic information, that is spatially-referenced user generated content. This research presents a case study of the city of Edmonton, Canada, an early adopter of multi-channel 311 service request systems, including telephone, email, web form, and mobile app 311 request channels. Three methods of analysis are used to characterize and compare these different channels over three years of request data; a comparison of relative request share for each channel, a spatial hot spot analysis, and regression models to compare channel usage with sociodemographic variables. The results of this study indicate a shift in channel usage from traditional to Internet-enabled, that this shift is mirrored in the hotspots of request activity, and that specific digital inequalities exist that reinforce this distinction between traditional and Internetenabled reporting channels.

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“…It should be kept in mind that public e-services involve not only offering their on-line versions, but also making available all kinds of information and data. The growing demand for a transparent performance of the public sector and citizens' requirements concerning access to public information leads to the development of suitable systems of its accumulation, processing and retrieval (Heeks 1998;Kuk 2002). Therefore the higher the quality of public e-services offered, the higher the demand for them, which in turn implies local e-government development.…”

Section: Systematisation Of Factors Of Local E-government Developmentmentioning

confidence: 99%

Factors of Local E-Government Development in Poland: The Case of the Poznań Agglomeration

Perdał

2016

Quaestiones Geographicae

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This paper seeks to analyse factors of e-government development at the local government level in Poland. The analysis proceeded in three stages. In the first, a survey of the literature on the subject was made and a model of factors of e-government development was constructed. In the second, the factors distinguished were operationalised: indicators representing them were constructed. The third stage involved an empirical verification of the model using partial correlation and multiple regression methods; significant factors of e-government development were distinguished at the local government level. The analysis was conducted for a group of 18 communes making up the Poznań agglomeration. It was demonstrated that significant factors of local e-government development in Poland included the level of socio-economic development, inhabitants' access to ICT, their attitudes and skills, the size of administrative units, attitudes of local authorities and leaders, a vision and a strategy of e-government development, human resources in offices, and the financial situation of a commune.

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The digital divide and the quality of electronic service delivery in local government in the United Kingdom

Cited by 54 publications

References 0 publications

Political and Developmental Correlates of Social Media Participation in Government: A Global Survey of National Leadership Websites

Political and Developmental Correlates of Social Media Participation in Government: A Global Survey of National Leadership Websites

Characterizing New Channels of Communication: A Case Study of Municipal 311 Requests in Edmonton, Canada

Factors of Local E-Government Development in Poland: The Case of the Poznań Agglomeration

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