The development of a hard and soft IT governance assessment instrument

Smits, Daniël; Hillegersberg, Jos van

doi:10.1016/j.procs.2017.11.008

Cited by 12 publications

(10 citation statements)

References 30 publications

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“…Only two frameworks were found covering hard and soft ITG: COBIT 5.0 in a holistic way and the MIG model in a more practical way. The MIG model was developed using design science to measure hard and soft ITG [34] because an ITG maturity model covering both parts of governance did not exist [14], [18], [35]. In this study, we applied the MIG model and the corresponding MIG assessment instrument [14], [36].…”

Section: Itg Maturitymentioning

confidence: 99%

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Evaluation of the usability of a new ITG instrument to measure hard and soft governance maturity

Smits

Hillegersberg

2022

IJISPM

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IT governance (ITG) has stayed a challenging matter for years. Research suggests the existence of a gap between theoretical frameworks and practice. Although current ITG research is largely focused on hard governance (structure, processes), soft governance (behavior, collaboration) is equally important and might be crucial to close the gap. The goal of this study is to evaluate the usability of a new ITG maturity instrument that covers hard and soft ITG in detail. We conducted ten case studies and evaluated the instrument positively on usability; but feedback also revealed that the assessment questions needed improvements. We demonstrate that combining the instrument with structured interviews results in an enhanced and usable instrument to determine an organization’s current level of hard and soft ITG. We conclude that this new instrument demonstrates a way to reduce the mismatch between ITG maturity theory and practice.

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Section: Itg Maturitymentioning

confidence: 99%

“…2. The design of the first version of the MIG assessment instrument was already published [34]. This paper describes the evaluation of the second and third version of the instrument.…”

Section: Design Sciencementioning

confidence: 99%

Evaluation of the usability of a new ITG instrument to measure hard and soft governance maturity

Smits

Hillegersberg

2022

IJISPM

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“…Tata kelola TI juga dibahas pada sektor pemerintahan, rumah sakit, cloud computing dan penggunaan tata kelola TI oleh pakar/praktisi TI. (Suicimezov & Georgescu, 2014), (Prasad, Green, & Heales, 2014), (Prasad & Green, 2015), (Rebollo, Mellado, Fernández-Medina, & Mouratidis, 2015) Criteria Success Factor IT Governance (Alreemy et al, 2016), (Li, Chang, & Yen, 2017) Penerapan, dan atau evaluasi tata kelola dengan berbagai metode (COBIT dan Kombinasi Metode Lainnya, konseptual model) pada sektor bisnis (Aguillar, Murakami, Junior, & Jr., 2017), (Ibrahim & Nurpulaela, 2017), (Kosasi, Vedyanto, & Yuliani, 2017), (Lin & Wittmer, 2017), (Park, Lee, Daniel Lee, & Koo, 2017), (Sandfreni & Adikara, 2017), (Guetat & Dakhli, 2015), (Bermejo, Tonelli, Zambalde, Santos, & Zuppo, 2014), (Nuroğlu, 2016), (Wilkin, Couchman, Sohal, & Zutshi, 2016), (Thompson, Ekman, Selby, & Whitaker, 2014), (Fazlida & Said, 2015), (Ali, Green, & Robb, 2015), (Chi, Zhao, George, Li, & Zhai, 2017), (Smits & Van Hillegersberg, 2017), (Lunardi et al, 2014), (Bin-Abbas & Bakry, 2014), (Joshi, Bollen, Hassink, De Haes, & Van Grembergen, 2018), (Sirisomboonsuk, Gu, Cao, & Burns,…”

Section: Rq1 Apa Saja Penelitian Terkait Tata Kelola Ti?mentioning

confidence: 99%

“…Penelitian (Ali et al, 2015) Terdapat solusi yang mudah dan simpel dengan menggunakan 9 fokus area dari model kematangan sebagai sebuah kerangka kerja (Smits & Van Hillegersberg, 2017). Menilai organisasi informal menggunakan area fokus yang sama seperti pada model kematangan tidak menambah kompleksitas dan diharapkan untuk memberikan informasi yang berguna pada konteks setiap area fokus dari Maturity IT Governance(MIG) model (Hard and soft governance).…”

Section: Tema 3: Penerapan Dan Atau Evaluasi Tata Kelola Dengan Berbaunclassified

Kajian dan Peluang Penelitian Tata Kelola Teknologi Informasi: Ulasan Literatur

Najwa¹,

Susanto²

2018

JTIIK

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Perkembangan transisi Teknologi Informasi (TI) saat ini menyebabkan penelitian terkait dengan tata kelola TI semakin meningkat.Tata kelola TI berperan besar dalam sebuah organisasi karena telah berubahnya peran dan relevansi TI dalam organisasi sehingga diperlukan pemahaman yang jelas terkait dengan tata kelola TI saat ini.Tujuan penulisan ulasanliteratur ini yaitu untuk mengulas perkembangan topik Tata Kelola dan peluang penelitian lebih lanjutterkait tata kelola TI sehingga dapat memberikan pemahaman tentang tata kelola TI. Metodologi yang digunakan pada ulasan literatur ini mencakup: 1) pendefinisian pertanyaan penelitian; 2) penetapan sumber literatur; 3) penentuan kata kunci pencarian literatur; 4) Pemilihan literatur; dan 5) ekstraksi data dan sintesis.Berdasarkan hasil ulasan literatur yang dilakukan, penelitian tata kelola TI secara luas diterapkan pada organisasi bisnis.Terdapat beberapa metode dan kombinasi dari beberapa metode yang digunakan dalam tata kelola TI, mencakup Control Objectives for Information and Related Technologies (COBIT), Information Technology Infrastructure Library (ITIL), Information Technology Balanced Scorecard (IT-BSC), dan metode-metode lain. Tren penelitianyang saat ini banyak dilakukan mencakup cloud computing governance, criteria success factor IT governance, penerapan dan atau evaluasi tata kelola dengan berbagai metode pada sektor bisnis, tata kelola TI pada universitas, peran tata kelola dalam pemerintahan dan rumah sakit. Peluang penelitian direkomendasikan berdasarkan future dan limitasi dari masing-masing paper yang dibahas. AbstractThe development of the current Information Technology (IT) transition has led to more research on IT governance. IT governance plays a major role in an organization because it has changed the role and relevance of IT in the organization so that a clear understanding of current IT governance is needed. The purpose of this literature review is to review the development of Governance topics and further research opportunities related to IT governance so as to provide an understanding of IT governance. The methodology used in this literature review includes: 1) defining research questions; 2) determination of literature sources; 3) the determination of literature search keywords; 4) Selection of literature; and 5) data extraction and synthesis. Based on the results of the literature review conducted, IT governance research is widely applied to business organizations. There are several methods and combinations of several methods used in IT governance, including Control Objectives for Information and Related Technologies (COBIT), Information Technology Infrastructure Library (ITIL), Information Technology Balanced Scorecard (IT-BSC), and other methods . Current research trends include cloud computing governance, IT governance success factor criteria, governance implementation and or evaluation with various methods in the business sector, IT governance at universities, governance roles in government and hospitals. Research opportunities are recommended based on the future and limitations of each paper discussed.

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“…It aids companies by aligning their IT assets and processes with their business objectives (Santos Castellanos, 2020). Previous research measured capability levels using the COBIT 2019 framework (Smits & Hillegersberg, 2017;Tantiono & Legowo, 2020). In other research, capability levels were assessed using the COBIT 2019 framework (Frogeri et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

Enhancing Risk Management in an IT Service Company: A COBIT 2019 Framework Approach

Enrique,

Fianty

2023

J. Ris. Inform.

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The application of information technology is utilized to support the business activities of companies engaged in IT services. One of the prevailing issues pertains to service delivery delays. This issue is paramount as customer satisfaction ranks among the most pivotal factors for business success, significantly influencing the company's continued prosperity. In response to these challenges, this study assesses the level of IT governance within the company using the 2019 COBIT framework. The methodology employed combines a qualitative approach, integrating data collected through interviews and literature analysis. The study's key performance indicators include APO12 (Managed Risk), BAI10 (Managed Configuration), and DSS04 (Managed Continuity). The findings reveal that the measured capability levels for these objectives are at levels 3, 3, and 2, respectively, falling short of the targeted levels, which are 4, 4, and 3. This indicates a 1-level gap in each process. The recommendations provided concentrate on the management of risk records associated with service delay causes, the proper management of IT resources, and the maintenance of a continuous service system to prevent future delays.

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The development of a hard and soft IT governance assessment instrument

Cited by 12 publications

References 30 publications

Evaluation of the usability of a new ITG instrument to measure hard and soft governance maturity

Evaluation of the usability of a new ITG instrument to measure hard and soft governance maturity

Kajian dan Peluang Penelitian Tata Kelola Teknologi Informasi: Ulasan Literatur

Enhancing Risk Management in an IT Service Company: A COBIT 2019 Framework Approach

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