Enhancing Risk Management in an IT Service Company: A COBIT 2019 Framework Approach
Emmanuel Enrique,
Melissa Indah Fianty
Abstract:The application of information technology is utilized to support the business activities of companies engaged in IT services. One of the prevailing issues pertains to service delivery delays. This issue is paramount as customer satisfaction ranks among the most pivotal factors for business success, significantly influencing the company's continued prosperity. In response to these challenges, this study assesses the level of IT governance within the company using the 2019 COBIT framework. The methodology employ… Show more
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