The comparative study on changes in job satisfaction and turnover intention according to the convergence mediating factors and the level of emotional labor in dental hygienists

Abstract

The purpose of this study is to analyze the changes in job satisfaction and turnover intention according to the level of Emotional labor and the mediating effect in dental hygienists. Higher levels of emotional labor resulted in lower levels of job satisfaction, as well as higher levels of turnover intention. We used the logistic regression analysis to compare change of job satisfaction, turnover intention according to the level of emotional labor. In logistic regression analyses, social support was the largest mediating factor between emotional labor and job satisfaction and the odds(Likely to with low job satisfaction) was down by 16% after adjustment for supervisor, colleague. In case of turnover intention, largest mediating factor were drinking, physical condition, supervisor, colleague and the odds(Likely to with high turnover intention) was down by 52% after adjustment for mediating factors. The results of this study were as follows. Emotional labor was negatively impact on job satisfaction and turnover intention. To increase the job satisfaction and lower the turnover intention, it is necessary to do more efforts to improve social support(supervisor and colleague) and management personal factor(drinking, physical condition) for the dental hygienists should be made to reduce such negative effects.

Factors Affecting the Turnover Intention of Dental Hygienists: Emotional Labor, Job Satisfaction, and Social Support

“…Korea Employment Information Service recently reported that dental hygienists rank 14th among other emotional labor occupations and are categorized as a group with a high level of emotional labor 4) . Studies found that when emotional labor was repeated or continued, not only did it harm physical and mental health, but it also increased negligence, malpractice, lower job satisfaction, and turnover 5,6) . In 2010, the Korean Health and Medical…”