“…This category mainly covers studies that address AI applications with a focus on improving workflows, AI forecasting models, data management, as well as decision and knowledge management (e.g. Chou, Lin, Pham, & Shao, 2015;Chun & Wai, 2007Kouziokas, 2017;Kouziokas, Chatzigeorgiou, & Perakis, 2017;Metaxiotis, Ergazakis, Samouilidis, & Psarras, 2003;Sun & Medaglia, 2017;Zheng et al, 2018). Most important to our study is the approach of Zheng et al (2018) who investigate AI service provision by the government, highlighting the bilateral relationship between the needs of the public sector and the solutions provided by AI applications.…”