The Acceptance of Using M-government Services in Jordan

A Replicated Assessment of the Critical Success Factors for the Adoption of Mobile Government Services : The Case of Jordan

“…Perceived risk to user privacy (PRV) has the highest association on user adoption of m-government services, in reference to a very strong correlation level (Correlation Coefficient r=0. Findings of this research are consistent to a large extent with other research findings conducted in the same context [3,30,31,32]. Further, Multiple Linear Regression (MLR) Analysis was applied to test and predict the impact of the fifteen independent variables on the adoption of mgovernment services.…”

“…The findings of this research showed that privacy, trust, efficiency in time and distance, ease of use, value for money and mobile infrastructure robustness have a significant impact on the citizens to adopt mgovernment services in Jordan. Privacy assurance can affect in increasing the number of users of SMS-based e-government services, and hence the adoption of m-government [31]. This research concluded that there is a strong correlation between trust in SMS technology and willingness of the citizens to adopt m-government services.…”

“…Mobile communication technologies are a good option for many to interact with their governments all over the world for various reasons, including convenient, quick and low-cost access to public information and services at any time, any place [31]. However, the digital divide as well as Internet connection fee are among the challenges facing the successful implementation of e-government initiatives in developing countries, including Jordan [30].…”

“…These factors are public Awareness, lack of trust, where the vast majority of citizens have growing concerns about privacy, security and misuse of personal information when the information is exchanged over the Internet, service cost, limited IT infrastructure, and finally the lack of a legal framework that protects citizens through the exchange of information. [31] also concluded in the same context that the failure to visualize the benefits of mobile government services, would adversely affect the rate of acceptance of the citizens for such services. [16] presented the results of an online survey carried out by a group of Indian experts on the factors influencing the use of m-government services in their country.…”

“…Thus, assessing the factors that are likely to influence the adoption of m-government services in Jordan is important since the result will be of benefit to government institutions there and in countries with similar circumstances to understand the needs and requirements of citizens, increase participation and develop strategies accordingly, leading to an increase in the adoption of m-government services [25,29]. Since studies on m-government services in Jordan are limited [30,31], this research is looking at the critical success factors that affect the adoption of m-government services such as perceived ease of use, perceived usefulness, perceived responsiveness to service, perceived efficiency in time and distance, perceived convenience, perceived trust in the SMS technology, perceived value for money, perceived relevance, quality and reliability of the information, perceived compatibility, self-efficacy in using SMS, perceived reliability of mobile network and system performance, perceived risk to user privacy, trust of the government and perceived quality of public services, perceived risk to money, perceived availability of device and infrastructure in the context of Jordan [13]. [3,7,28,32] also pointed out that previous studies on m-government services are still inconclusive, including Jordan, and therefore there is a need for further evidence to confirm the main determinants of the adoption of m-government services.…”