Factors that Influence the Adoption of Mobile Government (M-gov): A Proposal of A Unified Model

Creutzberg, Jullian Hermann; Klein, Amarolinda Zanela; Matos, Celso Augusto de

doi:10.1080/10580530.2021.1987594

Cited by 5 publications

(2 citation statements)

References 53 publications

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“…Recent studies have focused primarily on the initial use, acceptance, and adoption of e-government services. Most of these studies have used technology-adoption models, including the theory of reasoned action, the diffusion of innovations, TAM, the theory of planned behavior, the unified theory of the acceptance and use of technology, and the e-government adoption model, to explore factors that predict the initial adoption of government APPs (Ahmad & Khalid, 2017; Creutzberg et al, 2023; Hung et al, 2013; Liu et al, 2014; Mensah & Mwakapesa, 2022; Sharma et al, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

Understanding the Role of Service Quality of Government APPs in Continuance Intention: An Expectation–Confirmation Perspective

Mao,

Zou,

et al. 2023

SAGE Open

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Given the huge investment made in developing government applications (APPs), it is essential for them to achieve the levels of performance needed to ensure service quality and meet public needs. Although public loyalty is crucial to the success of government APPs, few studies have analyzed the characteristics of service quality or the continuous use of government APPs and their associations. The present study has developed a theoretical model to show how government APPs service quality promotes continuance intention. A questionnaire survey of 388 government APP-users in China and a structural equation model have been used to verify this theoretical model. The empirical results show that overall service quality has an indirect positive impact on government APPs users’ continuance intention through expectation confirmation, perceived usefulness, and user satisfaction. This study enriches our understanding of service quality and government APPs continuance intention, while also exploring government APPs development, design, and promotion.

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Section: Literature Reviewmentioning

confidence: 99%

Understanding the Role of Service Quality of Government APPs in Continuance Intention: An Expectation–Confirmation Perspective

Mao,

Zou,

et al. 2023

SAGE Open

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“…In the end, this will cause individuals to act against their m-government. The failure to successfully deploy m-government in developing countries is predicted to be caused by the factors summarized in Table 3 (Azab et al, 2009;Azeez & Lakulu, 2019;Creutzberg et al, 2023). Using the GPS capabilities of smartphones, the systems also provide services at a more neighborhood level (Fei, 2021).…”

Section: Challenges To M-government Adoption In Developing Countriesmentioning

confidence: 99%

Review Of M-Government in Developing Countries: The Case of Egypt

Elbatanouny,

Dafoulas,

Saleeb

2023

JGCS

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In response to advances in Information and communication technologies (ICT) and the need for more effective and efficient administration, governments in a number of countries have devised m-government initiatives to increase the amount of information and online services accessible to citizens, government agencies, and businesses. The utilization of information technology to bridge the gap that exists between administrative entities and establish a virtual government is at the heart of the concept of mobile government (m-government). Yet, governments are being forced to prepare for the transition from e-government to m-government due to the increasing mobility of citizens in industrial economies and the widespread adoption of internet-enabled mobile phones and personal digital assistants (PDAs) are examples of gadgets that can access the internet wirelessly. As a developing country, Egypt started investing in communication and IT infrastructure in 1985, while it was still in economic transition and development. Egypt is currently struggling to overcome a variety of challenges that have prevented it from fully implementing m-government applications. This is mostly attributable to the typical challenges or obstacles that might restrict the development of any government. In contrast to other nations across the world, Egypt is still in the early stages of m-government development, which is reviewed in this paper. Challenges of the m-government in Egypt include a discussion of the services for mobile applications provided by the government that are already being utilized. Additionally, suggestions are made for how Egyptian m-government could evolve moving forward, and the advantages of using various m-government services for citizens are outlined.Menanggapi kemajuan teknologi informasi dan komunikasi (TIK) dan kebutuhan akan administrasi yang lebih efektif dan efisien, pemerintah di sejumlah negara telah merancang inisiatif m-pemerintah untuk meningkatkan jumlah informasi dan layanan online yang dapat diakses oleh warga negara, lembaga pemerintah, dan lembaga pemerintah. dan bisnis. Pemanfaatan teknologi informasi untuk menjembatani kesenjangan yang ada antara entitas administratif dan membentuk pemerintahan virtual merupakan inti dari konsep mobile Government (m-Government). Namun, pemerintah terpaksa mempersiapkan transisi dari e-Government ke m-Government karena meningkatnya mobilitas warga negara di negara-negara industri dan meluasnya penggunaan telepon seluler yang dilengkapi internet dan Personal Digital Assistant (PDA) adalah contoh dari gadget. yang dapat mengakses internet secara nirkabel. Sebagai negara berkembang, Mesir mulai berinvestasi dalam infrastruktur komunikasi dan TI pada tahun 1985, ketika Mesir masih dalam masa transisi dan pembangunan ekonomi. Mesir saat ini sedang berjuang untuk mengatasi berbagai tantangan yang menghambat penerapan aplikasi m-Government secara penuh. Hal ini sebagian besar disebabkan oleh tantangan atau hambatan yang mungkin menghambat perkembangan pemerintahan mana pun. Berbeda dengan negara-negara lain di dunia, Mesir masih berada pada tahap awal pengembangan m-Government, yang akan diulas dalam makalah ini. Tantangan m-goverment di Mesir mencakup diskusi mengenai layanan aplikasi seluler yang disediakan oleh pemerintah yang sudah dimanfaatkan. Selain itu, saran-saran juga diberikan mengenai bagaimana m-Government Mesir dapat berkembang ke depan, dan keuntungan dari penggunaan berbagai layanan m-Government bagi masyarakat juga diuraikan.

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Towards a Unified Framework for Evaluating User Satisfaction with Mobile Government Apps: Insights from User Reviews

Gießmann,

Bender

2024

Lecture Notes in Computer Science

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Factors that Influence the Adoption of Mobile Government (M-gov): A Proposal of A Unified Model

Cited by 5 publications

References 53 publications

Understanding the Role of Service Quality of Government APPs in Continuance Intention: An Expectation–Confirmation Perspective

Understanding the Role of Service Quality of Government APPs in Continuance Intention: An Expectation–Confirmation Perspective

Review Of M-Government in Developing Countries: The Case of Egypt

Towards a Unified Framework for Evaluating User Satisfaction with Mobile Government Apps: Insights from User Reviews

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