Towards a Unified Framework for Evaluating User Satisfaction with Mobile Government Apps: Insights from User Reviews

Gießmann, Nico; Bender, Benedict

doi:10.1007/978-3-031-68211-7_10

Lecture Notes in Computer Science

2024

DOI: 10.1007/978-3-031-68211-7_10

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Towards a Unified Framework for Evaluating User Satisfaction with Mobile Government Apps: Insights from User Reviews

Nico Gießmann,

Benedict Bender

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Towards a Unified Framework for Evaluating User Satisfaction with Mobile Government Apps: Insights from User Reviews

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