Text Message Reference Service: Five Years Later

Stahr, Beth

doi:10.1080/02763877.2011.524502

Cited by 17 publications

(12 citation statements)

References 7 publications

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“…37 Surveys can be developed on paper or online, which can be analyzed using advanced statistical techniques or qualitative software. 38,39 The analysis allows the following questions to be answered: Which library services do patrons use most frequently on their mobile devices? What is their level of satisfaction for using those services?…”

Section: Requirements Analysismentioning

confidence: 99%

Identifying Key Steps for Developing Mobile Applications & Mobile Websites for Libraries

Potnis

Regenstreif-Harms

Cortez

2016

ITAL

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Mobile applications and mobile websites (MAMW) represent information systems that are increasingly being developed by libraries to better serve their patrons. Due to a lack of in-house IT skills and the knowledge necessary to develop MAMW, a majority of libraries are forced to rely on external IT professionals, who may or may not help libraries meet patron needs but instead may deplete libraries’ scarce financial resources. This paper applies a <em>system analysis and design</em> perspective to analyze the experience and advice shared by librarians and IT professionals engaged in developing MAMW. This paper identifies key steps and precautions to take while developing MAMW for libraries. It also advises library and information science (LIS) graduate programs to equip their students with the specific skills and knowledge needed to develop and implement MAMW.

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Section: Requirements Analysismentioning

confidence: 99%

Identifying Key Steps for Developing Mobile Applications & Mobile Websites for Libraries

Potnis

Regenstreif-Harms

Cortez

2016

ITAL

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“…However, the competencies differed in order of importance. Sims Memorial Library reached a similar conclusion in a follow-up study five years after their initial experience (Stahr, 2010). They found that the necessary skills for text reference were sufficiently similar to other mediums and that academic libraries would be wise to experiment with text reference.…”

Section: Literature Reviewmentioning

confidence: 72%

“…Several articles discuss a concern among librarians about how they could possibly answer questions in 160 characters (Pearce et al, 2010;Stahr, 2010). Some SMS reference software (including Text a Librarian) offers the capability to translate a librarian's reply into texting shorthand (Stahr, 2010). This concern about the character count appears to be overstated.…”

Section: K K Vardeman and I Barbamentioning

confidence: 96%

“…The latest available data from 2010 indicated approximately 75% of teenagers had mobile plans with unlimited texting, and only 13% of teens paid per text message sent (Lenhart, Ling, Campbell, and Purcell, 2010). Several articles discuss a concern among librarians about how they could possibly answer questions in 160 characters (Pearce et al, 2010;Stahr, 2010). Some SMS reference software (including Text a Librarian) offers the capability to translate a librarian's reply into texting shorthand (Stahr, 2010).…”

Section: K K Vardeman and I Barbamentioning

confidence: 99%

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Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services

Vardeman

Barba

2014

Internet Reference Services Quarterly

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This study focuses on how and why academic library patrons choose text message reference, particularly when other mediums are available. Researchers evaluated three years of text reference data to assess the peak usage times, types of questions received, the number of unique and repeat users, and the complexity of questions. Our analysis of data shows that text reference can fill a role within virtual reference services. We further identify reasons why text message services have not seen greater use, including students' lack of awareness, limitations of the medium, and patron satisfaction with other modes of reference.

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“…Mobile devices are thought of as service delivery tools, providing a method of reaching library users in ways that were not possible in the past, such as text reference (Cole & Krkoska, 2011;Stahr, 2011) and a mobile Web presence (Connolly, Cosgrave, & Krkoska, 2011;Haefele, 2011;Ryan, 2011). They are also thought of as tools to make librarians and staff more productive, such as using Quick Response (QR) codes for shelf reading (Morton, 2011).…”

Section: Introductionmentioning

confidence: 98%

Using Mobile Tools for Advocacy

Besara

2012

The Reference Librarian

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Libraries' focus on mobile devices as information portals (e.g., text reference and mobile Web sites) and productivity tools (e.g., calendars and documents) has caused them to overlook a more subtle opportunity. Smartphones and tablets are ideal for advocacy and organizational storytelling, which are increasingly important functions of libraries. This article discusses advocacy and four main categories of applications (more commonly known as apps) to support it: apps for photos and videos, personal databases, concept maps, and business intelligence. The objective of this article is to inspire others to experiment with these tools and apply them to their advocacy efforts.

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Text Message Reference Service: Five Years Later

Cited by 17 publications

References 7 publications

Identifying Key Steps for Developing Mobile Applications & Mobile Websites for Libraries

Identifying Key Steps for Developing Mobile Applications & Mobile Websites for Libraries

Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services

Using Mobile Tools for Advocacy

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