The Imposter Phenomenon (IP) is an observed anxiety caused by an individual’s feelings of fraudulence, fear of being exposed as a fraud, and inability to internalize personal achievement. This study measures the incidence of the IP among librarians at college and research institutions in the United States and Canada and seeks to identify factors that contribute to its frequency. One in eight librarians reported above average IP scores. Younger librarians and those with less longevity experience IP feelings at a higher rate than more experienced counterparts. Also included is a discussion of how to lessen the impact of IP feelings.

Purpose -This paper aims to highlight how librarians at Texas Tech University Libraries are thinking outside the box. Librarians launched services in a number of directions by creating new service points through videos, QR code signs, and roving reference. Personal librarians use videos to introduce themselves, allowing the patron to relate to the librarian on a personal level. Signs with QR codes are posted in areas of the library to assist patrons in locating materials, rooms, or services. Roving reference allows librarians to step out of the library, meeting patrons' needs across campus. Design/methodology/approach -The literature is limited on libraries utilizing videos to promote librarians and roving reference. This paper examines in detail services deployed in the last two years at Texas Tech University Libraries. Findings -The reaction to these services has been mixed. Students responded that videos and roving reference have a personal touch and meet patrons at their point of need. Students have not adopted the QR code technology. Research limitations/implications -Unfortunately, these new services do not have long-term statistics to evaluate. Practical implications -The paper acts as a guide to implementing marketing in academic libraries, QR codes, and reference services off the desk. Other libraries can implement the services described. Originality/value -The novelty of this research is the creative way the librarians approached the needs of the patrons.

As library publishers and open education programs grow, it is imperative that we integrate practices in our workflows that prioritize and include end users. Although there is information available on best practices for user testing and accessibility compliance, more can be done to give insight into the library publishing context. This study examines the user and accessibility testing workflow during the modification of an existing open textbook using Pressbooks at Texas Tech University.

As part of ARL’s Research Library Impact Framework initiative, a research team from the Texas Tech University (TTU) Libraries explored methods for assessing collections related to the study and research of diversity, equity, and inclusion (DEI) topics and their discoverability by users. DEI studies have increased in prominence on academic campuses along with calls to question privilege and power structures, making DEI collections assessment critical. The TTU Libraries undertook a two-part project that surveyed user needs, collections usage, cataloging and discoverability, and user behavior in searching for and evaluating DEI resources. While the researchers were not able to identify an effective method for assessing DEI in large-scale collections, key findings indicate the potential for partnering with women’s and gender studies and Mexican American and Latino/a studies and the need for increased attention on cataloging and metadata, particularly table of contents and abstract/summary fields. The research team identified that many users expressed uncertainty in searching and evaluating DEI resources and expressed interest in search enhancements for better filtering and more prominent website presence for DEI research help.

This study focuses on how and why academic library patrons choose text message reference, particularly when other mediums are available. Researchers evaluated three years of text reference data to assess the peak usage times, types of questions received, the number of unique and repeat users, and the complexity of questions. Our analysis of data shows that text reference can fill a role within virtual reference services. We further identify reasons why text message services have not seen greater use, including students' lack of awareness, limitations of the medium, and patron satisfaction with other modes of reference.