This study focuses on how and why academic library patrons choose text message reference, particularly when other mediums are available. Researchers evaluated three years of text reference data to assess the peak usage times, types of questions received, the number of unique and repeat users, and the complexity of questions. Our analysis of data shows that text reference can fill a role within virtual reference services. We further identify reasons why text message services have not seen greater use, including students' lack of awareness, limitations of the medium, and patron satisfaction with other modes of reference.
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This chapter summarizes information gathered in the first two phases of research being conducted at Texas Tech University (TTU) Libraries on the feasibility and potential benefits of using stereoscopic 3D content in a classroom or library. The authors share background information gathered during the first phase of the research, including an overview of stereoscopic 3D technology and a review of related research. They then discuss findings and recommendations from the second phase of the research, including detailed coverage of 3D equipment, practical advice for using 3D technology, and results from demonstration and survey sessions conducted with TTU faculty, staff, and students. The authors also share options for accessing and creating stereoscopic 3D content. They end with a discussion of some future directions of stereoscopic 3D.
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