Technology Acceptance Model, Social Influence and Perceived Risk in Using Mobile Applications: Empirical Evidence in Online Transportation in Indonesia

Abstract

The purpose is to examine the impact of technology acceptance model consisting of usefulness and ease of use on the intention to use, social influence and perceived risk consisting of physical and psychological risk on the intention to use, and examine its impact on behavior using mobile applications. Benefit, ease of use and social factors were considered as the critical factors in accepting and using a technology. However, mobile applications has limitation in consuming an online product or service. A total of 1383 questionnaires were obtained from respondents of online transportation service users in Jakarta, Bandung, Yogyakarta and Surabaya. Using PLS-SEM, it is found that the there are significant relationships between technology acceptance model, physical risk, intention and behavior using mobile applications, but no relationship between psychological risk and intention. This study also found that the influence of intention on behavior using mobile applications is dependent on perceived usefulness, perceived ease of use and perceived physical risk rather than perceived psychological risks.

Kemudahan penggunaan, facilitating condition, keamanan teknologi dan compatibility terhadap niat menggunakan pembayaran mobile di Indonesia

“…Beberapa penelitian sebelumnya menunjukkan bahwa terdapat banyak faktor yang dapat mendorong seseorang untuk menggunakan suatu teknologi, khususnya layanan pembayaran mobile seperti kemudahan penggunaan (Ikhsan & Sunaryo, 2020;Liébana-Cabanillas et al, 2020), facilitating condition (Merhi et al, 2019;Patil et al, 2020;Sinha et al, 2019), keamanan (Luna et al, 2019) dan dorongan eksternal lainnya yaitu compatability (Oliveira et al, 2016). Namun, penelitian tersebut dilakukan sebagai faktor penentu langsung niat seseorang untuk menggunakan teknologi, padahal dalam pandangan TAM bahwa niat seseorang bergantung pada sikap mereka terhadap teknologi tersebut (Davis, 1989;Davis et al, 1989).…”

“…Teknologi memberikan banyak manfaat bagi penggunanya mulai dari utilitas sampai kemudahan dalam penggunaannya (Davis, 1989;Venkatesh et al, 2003), tapi disisi lain juga membawa isu keamanan dan risiko yang dapat mendorong individu untuk tidak menggunakan teknologi tersebut (Cox & Rich, 1964;Ikhsan & Sunaryo, 2020;Natarajan et al, 2017). Dengan begitu, keyakinan individu tentang privasi properti dan informasi mereka aman ketika menggunakan suatu teknologi atau suatu layanan khususnya layanan pembayaran mobile menjadi sangat penting (Fan et al, 2018).…”

Analisis Faktor yang Mempengaruhi Innovation Resistance dan Intention to Use Terhadap Penerapan Pembayaran Non Tunai

“…Sehingga H6b diterima. Hasil analisis ini sejalan dengan penelitian (Ikhsan & Sunaryo, 2020;Yoo et al, 2021) menyatakan bahwa social influence berpengaruh signifikan terhadap intention to use. Hal ini mengindikasikan bahwa social influence yang positif dapat meningkatkan niat konsumen untuk mengadopsi sistem tersebut.…”

Applying Technology Acceptance Model in Online Entrepreneurship Education for New Entrepreneurs

“…Generally, the education model based on network technology can greatly stimulate learning interests, improve the quality of personalized education, and help cultivate comprehensive talents (Wu et al, 2020 ). Most significantly, innovation and entrepreneurship education can train innovative and entrepreneurial talents and improve their innovation awareness (Pelupessy and Yanuar, 2020 ), which is the key to innovation and entrepreneurship courses (Dixit and Prakash, 2018 ; Ikhsan, 2020 ). Meanwhile, innovation and entrepreneurship education are responsible for cultivating talents with innovative and entrepreneurial abilities.…”