Technological Tools for Knowledge Apprehension and Promotion in the Cultural and Heritage Tourism Sector: Systematic Literature Review

Abstract

One of the objectives sought within the teaching-learning processes is the apprehension of knowledge. In the cultural and heritage tourism sector, these processes are integrated with the help of the Information and Communications Technologies (ICT), such as immersive technologies, to develop new forms of interaction, improve the user experience, disseminate knowledge, and promote these destinations. Given the boom in technological development and its application in tourism, this study is based on analyzing through a systematic literature review the research progress that has been made in this area. The proposed methodology comprises a series of information search and characterization stages in which 54 studies are analyzed. The systematic analysis and breakdown stage highlights the use of gamification and e-Learning as key tools for the apprehension of knowledge in tourism environments, showing its versatility in developing digital tools for different contexts. The results allow proposing a research agenda based on three key components: e-Learning as an instrument of interactive education where technologies are articulated with pedagogical aspects, dynamic marketing, and its replicability in different tourism sectors, as well as the development of advergames and the development of gamification techniques and games from the technological field and its characteristics as an evaluative tool in the field of learning.

The contribution and interactive relationship of tourism industry development and technological innovation to the informatization level: Based on the context of low-carbon development

“…There are three main aspects: first, the research about the role, performance, and impact mechanisms of informatization in generating new tourism businesses and providing brand-new tourism experiences. For instance, the tourist experience has been significantly enriched by the empowerment of information technology for cultural heritage tourism (Yang et al, 2022d), intangible cultural heritage tourism (Đorđević and Radović, 2018), museum tourism (Huang et al, 2022), virtual tourism based on virtual reality technology (Huang X-T et al, 2020;Leung and Huang, 2023;Liu and Huang, 2023), augmented reality for tourism products empowerment (He et al, 2018;Loureiro et al, 2020), artificial intelligence and service robots for the provision of tourism services (Carvalho et al, 2022;Quiroz-Fabra et al, 2022). Second, research about the impact effect and mechanism of informatization on the improvement of economic efficiency of the tourism industry.…”

Mobile Applications for Cultural Tourism – Past, Present, and Future. Criteria for a Successful Mobile App

“…A growing number of mobile tourism apps are utilizing gamification as a strategy to promote tourist destinations and highlight their unique features. As a result of using these applications, we expect increased visitor levels and promotion of the attractions, allowing disadvantaged individuals who are unable to visit to explore them [36].…”