Systems approach to residents’ irritation in urban tourism destinations

Abstract

This paper focuses on the highly demanding issue of managing residents’ attitudes towards tourism development in urban tourism destinations. The objective of this study was to find efficient solutions in how to manage residents’ attitudes systematically to reduce residents’ irritation in urban destinations, which are considered as complex systems. Therefore, the systems approach methods such as system dynamics and simulation modelling were used. The presented system dynamic model represents the main theoretical contribution of this paper and fills a gap in the current theory of using systems approach to manage residents’ attitudes and reduce residents’ irritation. The model enables wide range of simulations and can be applied in practice in urban destinations with high tourism intensity to find suitable solutions for a particular destination. The case of Český Krumlov Town, the Czech Republic, show that regulating the number of visitors helps to reduce the overall irritation of residents, especially in peak times when overcrowding occurs, but this alone may not be sufficient to keep residents’ irritation lower in the long-term. Therefore, it is necessary to use a more advanced approach by combining visitor management with benefits for residents.

Tourism sustainability model for a world heritage destination: the case of residents’ perception of Ohrid

“…Finally, the future studies may address the importance of OUV protection for residents and policy actors. In order to ensure sustainable and responsible tourism development, all stakeholders (residents, industry, and visitors) from our theoretical framework on SRT (Mihalič, 2022) must achieve consensus and critical mass when determining the suitable and long-term carrying capacity of Ohrid, along with the social dimension of tourism carrying capacity (Stumpf et al, 2022). Balancing the economic and OUV dimension in our model remains difficult.…”

Innovation and Strategic Management for the Development of Tourist Destinations: Development of Nightlife and Residents’ Attitudes in Punta del Este (Uruguay)

“…The social costs of tourism, especially in small communities with a very rapid tourism growth, are several: increased crime and sense of insecurity [21,23,24,26]; congestion of public spaces, especially roads [24,26,65,66]; and other various nuisances (noise, access to private property, etc.). The social problems that have appeared in the most developed and overcrowded tourist destinations [12] have become a subject of academic attention (e.g., [4][5][6][7][8][9][10][11][12][13]), under the concept of overtourism [70][71][72][73][74][75]. Normally, overtourism is understood as the situation in which the tourist activity exceeds the carrying capacity of the region, producing overcrowding and inconvenience to residents [11,12], generating a loss of well-being for residents and a loss of tourist satisfaction [76].…”

“…The social problems that have appeared in the most developed and overcrowded tourist destinations [12] have become a subject of academic attention (e.g., [4][5][6][7][8][9][10][11][12][13]), under the concept of overtourism [70][71][72][73][74][75]. Normally, overtourism is understood as the situation in which the tourist activity exceeds the carrying capacity of the region, producing overcrowding and inconvenience to residents [11,12], generating a loss of well-being for residents and a loss of tourist satisfaction [76]. Problems linked to overtourism often involve irritation among the local population [12], anti-tourism attitudes [9] and protest movements [74,75].…”

“…During the last fifty years, the study of tourism and its economic and social implications has increased, with special importance in the analysis of the residents' attitudes [2,3]. The huge numbers of tourists in the most established destinations have led to a significant increase in the concern and study of overtourism in recent years (e.g., [4][5][6][7][8][9][10][11][12][13]).…”

Stakeholder perspectives concerning the progress of South Africa’s urban ecotourism destination

“…Other drivers of scholarly interest in urban tourism relate to mounting concern and conflicts about issues of 'overtourism' occurring in many European cities such as Amsterdam, Barcelona, Berlin, Copenhagen or Venice (Novy, 2018;Aall and Koens, 2019;Koens, 2021;Novy and Colomb, 2021). Stakeholder perspectives on the development of urban tourism therefore are a theme of compelling international concern with most interest surrounding resident attitudes (Andriotis and Vaughan, 2003;Schofield, 2011;Dirksmeier and Helbrecht, 2015;Smith et al, 2019;Tournois and Djeric, 2019;Pavlić et al, 2020;Şorcaru et al, 2022;Stumpf et al, 2022).…”