Synthesizing and comparing the different effects between internal and external corporate social responsibility perceptions and organizational citizenship behavior: A need theory perspective

Chen, Xin; Hansen, Eric; Cai, Jian-Feng

doi:10.1002/csr.2438

Cited by 7 publications

(6 citation statements)

References 94 publications

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“…Thus, employees' perceptions of organizational support will. Second, internal CSR activities are aimed at improving employee well-being (Farooq et al, 2017;Wang et al, 2022), in turn promoting employees to perceive more support from their organization (Chen et al, 2023). Thus, there is a positive relationship between perceived internal CSR and perceived organizational support.…”

Section: 4mentioning

confidence: 99%

“…, 2017; Wang et al. , 2022), in turn promoting employees to perceive more support from their organization (Chen et al. , 2023).…”

Section: Theory and Hypothesismentioning

confidence: 99%

“…Similarly, employees with higher perceived external CSR have better Perceived CSR and job performance organizational commitment and work engagement, thus also enhancing job performance (Hur et al, 2018;Paruzel et al, 2021). In addition, perceived internal and perceived external CSR help employees to feel respected and take pride in their firms (Chen et al, 2023;De Roeck and Maon, 2018), improving their perceived organizational support. Perceived organizational support, in turn, leads to enhance employee performance by generating positive behaviors (Huang et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

“…, 2021). In addition, perceived internal and perceived external CSR help employees to feel respected and take pride in their firms (Chen et al. , 2023; De Roeck and Maon, 2018), improving their perceived organizational support.…”

Section: Introductionmentioning

confidence: 99%

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Micro understanding of the macro: employee perception, corporate social responsibility and job performance

Wang,

Zhang,

et al. 2024

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PurposeThis study was aimed at obtaining a micro understanding of corporate social responsibility (CSR) by investigating the effect of perceived CSR on job performance. Especially, an attempt is made to explore the mediating role of perceived organizational support and the moderating role of collectivism on the relationship between perceived CSR and job performance.Design/methodology/approachThis study collected questionnaire data from 219 employees of Chinese manufacturing firms, then used hierarchical multiple regression analysis to test our theoretical model.FindingsOur empirical results demonstrate that perceived internal and perceived external CSR are positively associated with job performance. In addition, perceived organizational support mediates the relationship between perceived CSR and job performance, and collectivism positively moderates the relationship between perceived external CSR and perceived organizational support.Practical implicationsThis study highlights the importance of adopting various strategies to conduct CSR practices, enhancing perceived organizational support and leveraging employee collectivism, which would be beneficial to improve job performance.Originality/valueThis study reveals employees’ underlying attitudes and behaviors responses to perceived CSR, thereby deepening the micro understanding of CSR. In addition, it extends the literature on social exchange theory by dividing perceived CSR into perceived internal and perceived external CSR and exploring their separate effects on job performance. Moreover, the study reveals the mediating role of perceived organizational support and the moderating role of collectivism, enriching the knowledge based on social exchange theory.

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Section: 4mentioning

confidence: 99%

“…, 2017; Wang et al. , 2022), in turn promoting employees to perceive more support from their organization (Chen et al. , 2023).…”

Section: Theory and Hypothesismentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Micro understanding of the macro: employee perception, corporate social responsibility and job performance

Wang,

Zhang,

et al. 2024

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“…Currently, empirical evidence of how the external publics perceive these two types of statements is still lacking. Moreover, research has suggested that there are different mechanisms underlying people's perceptions of corporate CSR communication on external versus internal actions, which can lead to differential outcomes of these two types of corporate statements (Aggarwal and Singh, 2023; Chen et al , 2022; Hameed et al , 2016).…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Goodwill or just for show? The effects of different corporate social justice statements and the role of perceived authenticity

Chang

2023

JCOM

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PurposeCompanies' voices on social justice issues, such as racial justice, gender equality and LGBTQ rights, have become increasingly prevalent. To contribute to current knowledge around corporate communication on social justice, this study aims to understand the differential effects of three types of corporate social justice statements – symbolic statements, substantive statements on external actions and substantive statements on internal actions.Design/methodology/approachA between-subjects experiment was conducted (N = 502), with different types of statements as the independent variable and corporate reputation and perceived corporate relationship-building efforts as outcomes. The three dimensions of perceived authenticity (i.e. perceived benevolence, transparency and commitment) were included as parallel mediators.FindingsThis study found that compared to symbolic statements, substantive statements on external or internal actions generated higher perceived authenticity on at least one of the three dimensions, which in turn, led to a more positive corporate reputation and perceived relationship-building efforts. Substantive statements on external actions and on internal actions also had differential indirect effects on the outcomes through different dimensions of perceived authenticity. Partisanship did not have a moderating effect on the mediating effects of perceived authenticity.Practical implicationsThis study highlights the importance of authenticity in corporate social justice communication and reveals practical implications about how businesses should communicate with publics when engaging in social justice issues.Originality/valueThis study is among the earliest efforts to examine the effects of different corporate social justice statements. It contributes to the existing literature by demonstrating the impacts of perceived authenticity on publics' evaluation of companies and opens up an avenue for future research to further examine various authenticity dimensions.

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Digitalization and firms’ innovation efficiency: Do corporate social responsibility and irresponsibility matter?

Zhong,

Ren

2024

J Technol Transf

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Synthesizing and comparing the different effects between internal and external corporate social responsibility perceptions and organizational citizenship behavior: A need theory perspective

Cited by 7 publications

References 94 publications

Micro understanding of the macro: employee perception, corporate social responsibility and job performance

Micro understanding of the macro: employee perception, corporate social responsibility and job performance

Goodwill or just for show? The effects of different corporate social justice statements and the role of perceived authenticity

Digitalization and firms’ innovation efficiency: Do corporate social responsibility and irresponsibility matter?

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