Sustaining Innovative Success: A Case Study on Consumer-Centric Innovation in the ICT Industry

Choy, Minkyung; Park, Gunno

doi:10.3390/su8100986

Cited by 16 publications

(18 citation statements)

References 46 publications

(37 reference statements)

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“…In contrast, research on a sustainable digital environment shows that excessive use of digital technology may lead to an unsustainable environment [32]. Our results concur with those of Choy and Park [97], who describes how consumer-centric innovation and big data knowledge in the supply chain contribute to a firm's survival and sustainability.…”

Section: Discussionsupporting

confidence: 87%

Mitigating Supply Chain Risk via Sustainability Using Big Data Analytics: Evidence from the Manufacturing Supply Chain

et al. 2017

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The use of big data analytics for forecasting business trends is gaining momentum among professionals. At the same time, supply chain risk management is important for practitioners to consider because it outlines ways through which firms can allay internal and external threats. Predicting and addressing the risks that social issues cause in the supply chain is of paramount importance to the sustainable enterprise. The aim of this research is to explore the application of big data analytics in mitigating supply chain social risk and to demonstrate how such mitigation can help in achieving environmental, economic, and social sustainability. The method involves an expert panel and survey identifying and validating social issues in the supply chain. A case study was used to illustrate the application of big data analytics in identifying and mitigating social issues in the supply chain. Our results show that companies can predict various social problems including workforce safety, fuel consumptions monitoring, workforce health, security, physical condition of vehicles, unethical behavior, theft, speeding and traffic violations through big data analytics, thereby demonstrating how information management actions can mitigate social risks. This paper contributes to the literature by integrating big data analytics with sustainability to explain how to mitigate supply chain risk.In reviewing literature on big data analytics (BDA) and sustainability, Keeso [12] argues that the application of big data in sustainable operations is often slow to achieve desired outcomes. Although sustainable supply chain management has little history in academic literature, it has become a mainstream area for practitioners [13][14][15]. On the other hand, building on the knowledge-based perspective some suggest the need for BDA as a knowledge resource that can be harvested and retained. The knowledge-based view can be traced from Simon's [16] seminal work with significant extensions by Grant [17,18], Huber [19] and Levitt and March [20]. Further, the knowledge-based perspective suggests how big data can fuel the purposive search for market and resource innovation opportunities [21]; such resources can provide corporations a competitive advantage [22].While building knowledge-based resources, it is also imperative to predict and avoid risks causing potential disruptions [23]. Recently, supply chain risk management (SCRM) has become a priority because of its capability to avert potential disruption and recover more quickly from disruptions that cannot be averted [24]. There are various risks including material flow risk, information flow risk and financial flow risk that cause supply chain disruptions [25]. Among these risks, supply chain social issues can impose significant operational risks on the supply chain [26]. In the literature the linkage between supply chain social issues, and risk management has been established [26]. Further, Klassen and Vreecke [26] show that social issues can be managed through effective monitoring, innovation cap...

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Section: Discussionsupporting

confidence: 87%

Mitigating Supply Chain Risk via Sustainability Using Big Data Analytics: Evidence from the Manufacturing Supply Chain

et al. 2017

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“…Finally, a successful innovation is also a consumer-centric innovation that should achieve both productivity and accuracy of innovation [48]. This study reveals that QR code payment services that emphasize consumer-centric thinking could enhance transaction and travel satisfaction, which could then attract more tourists and accelerate the regional tourism economy.…”

Section: Implications For Practicementioning

confidence: 90%

Tourist Satisfaction Enhancement Using Mobile QR Code Payment: An Empirical Investigation

2017

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Innovative technologies have greatly changed people's lives, including their travel experiences. This study investigates the antecedents and outcomes of the quick response (QR) code payment technology used in tourism to provide empirical evidence that mobile technologies can be used to enhance tourist satisfaction. An empirical analysis using 247 field survey responses reveals that relative advantage, compatibility, and observability innovation attributes significantly affect tourists' attitudes positively toward QR code payment services, which results in their use of the technology while traveling. However, image-the subjective norm in innovation diffusion-has no effect on such use. Furthermore, the study confirms that the use of the QR code payment technology in tourism influences an individual's transaction satisfaction and travel satisfaction, suggesting that this technology can be used to advance the tourism industry. Theoretical and practical implications of the findings and future research directions are also discussed.

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“…Even though it has been known that innovation in construction organizations is important for their financial success, sustainable development and competitiveness [39,40] have remained the primary concerns. Similarly, Sidawi [41] argues that construction professionals are known for sticking to the conventional ways in business management.…”

Section: Review Of Literaturementioning

confidence: 99%

“…Exploratory research design was adopted for the study. This survey design was chosen in order to generate constructs and concepts for the study to be validated by future research [39]. The research design was selected because of its quantitative nature and because little or no research has been conducted relating to the construction industry in Nigeria.…”

Section: Research Processmentioning

confidence: 99%

Presence of Social Client Relationship Management within the Nigerian Construction Industry

Ojelabi¹,

Oyeyipo²,

Afolabi³

et al. 2018

Buildings

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Abstract:Client relationship management (CRM) has become a subject matter of interest to both academics and business practitioners. This is because it reflects the need to manage successful and profitable client relationships for organizations. Construction organizations, as well as the construction industry, are vital components of economic development in Nigeria, but many organizations struggle to perform the client relationships expected of them. The use of social media in the present era has given power to the relevant stakeholders to express their perceptions to a very large audience on the social media platforms of construction organizations. The application of social media to marketing is essential to managing client relationships. This research has been carried out to examine the level of awareness and use of social client relationship management (CRM 2.0) in Nigerian contracting and consulting construction organizations. In other words, the purpose of the study is to examine the level of adoption of social media platforms in client relationship management in the construction industry in Nigeria. The study also assessed the barriers to the adoption of the use of social media platforms in client relationship management. Using a questionnaire survey, a purposive quota sampling technique was utilized for the collection of data from contracting and consulting firms. The findings reveal that contracting and consulting firms have little to no awareness of CRM 2.0. This study suggests that Nigerian construction organizations are still hesitant to implement social media in a business environment and fully adopt CRM 2.0 in the construction industry.

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Sustaining Innovative Success: A Case Study on Consumer-Centric Innovation in the ICT Industry

Cited by 16 publications

References 46 publications

Mitigating Supply Chain Risk via Sustainability Using Big Data Analytics: Evidence from the Manufacturing Supply Chain

Mitigating Supply Chain Risk via Sustainability Using Big Data Analytics: Evidence from the Manufacturing Supply Chain

Tourist Satisfaction Enhancement Using Mobile QR Code Payment: An Empirical Investigation

Presence of Social Client Relationship Management within the Nigerian Construction Industry

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