2019
DOI: 10.1080/19397038.2019.1566413
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Sustainable supplier selection criteria classification for Indian iron and steel industry: a fuzzy modified Kano model approach

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Cited by 37 publications
(27 citation statements)
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“…The Kano quality classification for each respondent was determined by merging the answers of the functional and dysfunctional questions of each attribute: “A” for attractive, “O” for one-dimensional, “M” for must be, “I” for indifferent, “R” for reverse, “Q” for questionable ( Jain and Singh, 2020 ); see the decision-making method in Table 9 . The classification of each attribute, according to the category, allowed for the establishment of the customer satisfaction or dissatisfaction level of said attribute through the satisfaction and dissatisfaction indexes ( Go and Kim, 2018 ), respectively.…”
Section: Results Case Study Abgmentioning
confidence: 99%
See 1 more Smart Citation
“…The Kano quality classification for each respondent was determined by merging the answers of the functional and dysfunctional questions of each attribute: “A” for attractive, “O” for one-dimensional, “M” for must be, “I” for indifferent, “R” for reverse, “Q” for questionable ( Jain and Singh, 2020 ); see the decision-making method in Table 9 . The classification of each attribute, according to the category, allowed for the establishment of the customer satisfaction or dissatisfaction level of said attribute through the satisfaction and dissatisfaction indexes ( Go and Kim, 2018 ), respectively.…”
Section: Results Case Study Abgmentioning
confidence: 99%
“…In the context of the iron and steel industry, the application of the Kano model has been focused on establishing supplier selection criteria to improve the value-generating service through the improvement of the supply chain ( Jain and Singh, 2020 ). Works such as those of Jain and Singh (2020) and Meng et al. (2015) evince the current use of the tool to improve the service offered, once the product quality requirements have been met; hence, the new approach of the model lies within the service provided by the companies and not only within the technical compliance of requirements related to the product.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Liu et al [39] presented the utility of combined evaluation of substances flow analysis, supplier' risk and supply chain to tackle the raw material availability problems in Chinese iron and steel industry. Jain and Singh [40] demonstrated sustainable supplier selection criteria for Indian iron and steel industry. Pena et al [41] discussed byproduct gas supply system optimisation under uncertain conditions during ironmaking and steelmaking processes.…”
Section: F: Procurementmentioning
confidence: 99%
“…Green supply chain management (GSCM) is an enterprise strategy which integrates environmental thinking into the supply chain management [3,4]. In GSCM, complicated mechanisms were employed to the integration and factory level to appraise or enhance environmental outcomes [5]. Via the association among suppliers and consumers, manufacturers could build and practice a compelling arrangement programme while confronting environmental challenges.…”
Section: Introductionmentioning
confidence: 99%
“…Suppliers, as upstream supply chain partners, play a significant role in the achievement of sustainability objectives of a firm. us, selecting the most qualified green supplier in a supply chain is a vital strategic decision to maintain the competitive position of an organization internationally [5,6]. For the purpose of high quality and environmental standards, various aspects and criteria are needed to be considered in the green supplier selection.…”
Section: Introductionmentioning
confidence: 99%