Sustainability benchmarking of European banks and financial service organizations

Abstract

A benchmark study of European banks and financial service organizations is presented, inquiring into the extent to which they have integrated sustainability into their policies, strategies, products, services and processes. Using a multi‐level analysis – beginning with a screening of 127 organizations and finishing with in‐depth interviews of eight of them, approaches to integrating sustainability were analysed. Furthermore, five models for successful integration of sustainability into the banking business were found: event related integration of sustainability, sustainability as a new banking strategy, sustainability as a value driver, sustainability as a public mission and sustainability as a requirement of clients. Copyright © 2005 John Wiley & Sons, Ltd and ERP Environment.

Impact of stakeholders on the performance of green banking products and services: The case of Vietnamese banks

“…Investigations by Menon [12] and Bhat [13] proved the banks in the USA with big amount of corporate businesses tend to «go green» because they watch closely successful accounts of profitable pro-environmental policies by their customers. Weber [14] concluded that the process of going green for banks could be economically successful, and may help banks to keep sustainable and competitive.…”

Understanding the External Pressure and Behavior of Commercial Banks’ Environmental Risk Management: An Empirical Study Undertaken in the Yangtze River Delta of China

“…The majorities of studies are conceptual (Jeucken 2001) and tend to be based on case studies (Thompson 1998;Coulson and Monks 1999;Goldstein 2001;Guo 2005). Other methods, for example, questionnaire surveys (Weber 2005;Weber et al 2006), web-based data collection, and econometric models (Aertsa et al 2008), have also been adopted. Despite these methods' popularity, the lack of quantitative reliability and validity calculation has limited their usefulness.…”

Relação Causal Entre a Lealdade de Cliente e a Responsabilidade Social de Instituição Financeira: Um Estudo com Modelagem de Equações Estruturais

“…Nesse contexto Weber (2005) ressalta que os bancos adotam e divulgam suas iniciativas ambientais com a finalidade de serem percebidos como confiáveis e responsáveis, buscando como objetivo a possibilidade de otimizar sua imagem e a sua reputação, apresentando-se como ecologicamente responsável e, desse modo, atrair ou manter consumidores que creditam alguma importância a esse comportamento para relacionar-se com um banco.…”