Survey Analysis on the usage and Impact of Whatsapp Messenger

Kumar, Naveen; Sharma, Sudhansh

doi:10.18311/gjeis/2016/15741

Cited by 52 publications

(41 citation statements)

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“…WhatsApp allows users to send not only text but also real-time locations, images, voice recordings, documents, and videos. It works using the Internet, enabling the users to be connected anytime and anywhere as long as they have access to the Internet (Kumar and Sharma, 2017; Awada, 2016; Mefolere, 2016; Boulos et al, 2016; Sánchez-Moya and Cruz-Moya, 2015). WhatsApp also facilitates communication within groups, which can have up to 250 members (Dodds, 2019; Awada, 2016).…”

Section: Whatsappmentioning

confidence: 99%

“…Its user-friendly features, including the fact that it is connected to a mobile number of users, makes it convenient to use. WhatsApp makes communication immediate (Kumar and Sharma, 2017; Awada, 2016; Mefolere, 2016; Boulos et al, 2016; Sánchez-Moya and Cruz-Moya, 2015). This feature of immediacy was extremely critical in our research projects.…”

Section: Concluding Pointsmentioning

confidence: 99%

“…Research on the use of WhatsApp for different purposes (e.g. personal use, health services, journalism) has been growing (Kumar and Sharma, 2017; Awada, 2016; Mefolere, 2016; Sánchez-Moya and Cruz-Moya, 2015).…”

Section: Introductionmentioning

confidence: 99%

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WhatsApp Groups in Social Research: New Opportunities for Fieldwork Communication and Management

Jailobaev¹,

Jailobaeva

Baialieva

et al. 2021

Bulletin of Sociological Methodology/Bulletin de Méthodologie S

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WhatsApp is a popular platform primarily for informal communication. It has 1.5 billion users worldwide. Though there are increasing numbers of studies looking at the use of WhatsApp in various formal settings, its use in social research remains under-studied. We have used WhatsApp in several research projects. In this article, we analyse our use of WhatsApp within two studies conducted in 2019. We analysed the content of messages and counted the messages sent by each member to our WhatsApp groups. We also analysed the feedback received from our research assistants on the use of WhatsApp groups in research. We show in this article that WhatsApp has created new opportunities for better communication and management of fieldwork to meet a tight schedule and that this improved the overall quality of the project. We offer lessons learned for improving the use of WhatsApp in research processes.

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Section: Whatsappmentioning

confidence: 99%

Section: Concluding Pointsmentioning

confidence: 99%

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WhatsApp Groups in Social Research: New Opportunities for Fieldwork Communication and Management

Jailobaev¹,

Jailobaeva

Baialieva

et al. 2021

Bulletin of Sociological Methodology/Bulletin de Méthodologie S

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“…The second famous medium is WhatsApp. The usage of WhatsApp application is growing now a days (Kumar & Sharma, 2017). About 32 respondents use WhatsApp in their business.…”

Section: Medium That Youth Generation Used For Online Businessmentioning

confidence: 99%

The growth of ICT in this era persuade involvement of youth in e-commerce.

Bakri

Hassan

Ahmad

et al. 2020

Int J Innov Educ Res

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Daily routine of people today is related in Information Communication and Technology (ICT) either activities and socioeconomic. The ICT through digital economy had opened new way business activity called electric commerce known as e-commerce (Berisha Shaqiri,2015). This research study about involvement youth generations doing e-commerce activities, which is to investigate the factors that persuade their involvement, to identify the medium and type of product sold in e-commerce, also to analyze the problems that facing by them in doing e-commerce selling. The research conduct by online survey questionnaire as the method to find research data and the respondents target is youth in age 18-21. This study identifies that medium effectively used in doing e-commerce is Instagram, followed by WhatsApp and then Facebook. While the most factor youth doing e-commerce determined that it able to help increase stipend and then, next factor is the power of internet to help youth selling their product. As a conclusion we can say, the involvement of youth generation as a seller in e-commerce still growth since this is the easy way to increase their monthly income.

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“…Statista (2016) claims that in February 2016, current statistics put the usage of WhatsApp at one billion. It is a popular mobile application that offers smartphone an instant messaging service (Kumar & Sharma, 2017). WhatsApp Messenger is defined as a proprietary, cross-platform instant messaging subscription service for smart phones and selected feature phones that communicate using the internet (Yeboah & Ewur, 2014;Bouhnik & Deshen, 2014;Alsanie, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

An Analysis of Whatsapp Emoji in Business Interactions between a Malaysian SME and the Turkish Counterparts

Kahar

Habil

2020

LSPI

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Social media usage such as Twitter, Whatsapp, and Instagram are widely used by individuals around the globe. Entrepreneurs are among those who use social media as their platforms in selling and marketing their items. Particularly in WhatsApp communication, there are various functions of emoji in social networking that offer various messaging features. The purposes of this study were to identify the usage of emoji in WhatsApp business interactions and to types of emoji employed among Malaysian Small and Medium enterprises (SME) and his Turkish counterparts. This study used Content Analysis to make interpretations about the emoji found in conversational messages between the entrepreneurs in their business interactions. The findings revealed that the Malaysian participant was more technology savvy when it came to the use of emoji compared to his Turkish business counterparts. Thus, the WhatsApp emoji provides a non-verbal communication and other functions in business interaction. Based on the findings, this study recommends that the use of emoji should be encouraged among entrepreneurs and customers to create a cheerful and customer-friendly atmosphere. Additionally, WhatsApp features should be used by both businesses and consumers to promote business processes and help readers understand the meaning of their communications.

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Survey Analysis on the usage and Impact of Whatsapp Messenger

Cited by 52 publications

References 0 publications

WhatsApp Groups in Social Research: New Opportunities for Fieldwork Communication and Management

WhatsApp Groups in Social Research: New Opportunities for Fieldwork Communication and Management

The growth of ICT in this era persuade involvement of youth in e-commerce.

An Analysis of Whatsapp Emoji in Business Interactions between a Malaysian SME and the Turkish Counterparts

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