Supporting End-User Articulations in Evolving Business Processes: A Case Study to Explore Intuitive Notations and Interaction Designs

Heß, J.; Reuter, Christian; Pipek, Volkmar; Wulf, Volker

doi:10.1142/s0218843012500049

Cited by 8 publications

(4 citation statements)

References 47 publications

(50 reference statements)

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“…Go to where people are actually doing the work. Hess et al . discussed some techniques for helping “end users” articulate their activities.…”

Section: Building the Integrative Process Modelmentioning

confidence: 99%

Building models of product development processes: An integrative approach to managing organizational knowledge

Browning

2018

Systems Engineering

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The process for designing and developing complex system products-all of the activities performed and the information and other work products produced-is essential to innovative and competitive enterprises. This process is dynamic, complex, and complicated, and the people who understand it best are in short supply and may not be around for the next project. For a variety of reasons, models of this process are important to systems engineers and managers. A 2006 paper in this journal discussed key concepts in modeling product development (PD) processes. This paper follows by presenting a general approach to building PD process models, integrative process modeling (IPM), which support a wide variety of purposes, such as providing evidence for external certifications, planning projects and programs, and more-but especially serving as a salient repository for crucial organizational information. Although a centralized team of modeling experts leads the overall IPM endeavor, distributed agents define various processes and activities, thereby capturing PD information across very large organizations. The paper discusses management of the model-building project and subsequent operations, as well as software tool support and model storage. A collection of helpful heuristics guides IPM to help organizations improve the long-term value provided by PD process modeling.

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“…Go to where people are actually doing the work. Hess et al . discussed some techniques for helping “end users” articulate their activities.…”

Section: Building the Integrative Process Modelmentioning

confidence: 99%

Building models of product development processes: An integrative approach to managing organizational knowledge

Browning

2018

Systems Engineering

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“…However, there is definitely a need for further research to point out solutions on how to integrate the two worlds. In general, collaboration is necessary in the design process [22]. Tailorable solutions are needed, that allow the adaptation of the system based on the users' in-situ requirements [49].…”

Section: Limitations and Future Workmentioning

confidence: 99%

Empirical insights for designing Information and Communication Technology for International Disaster Response

Stute

Maaß

Schons

et al. 2020

International Journal of Disaster Risk Reduction

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Due to the increase in natural disasters in the past years, Disaster Response Organizations (DROs) are faced with the challenge of coping with more and larger operations. Currently appointed Information and Communications Technology (ICT) used for coordination and communication is sometimes outdated and does not scale, while novel technologies have the potential to greatly improve disaster response efficiency. To allow adoption of these novel technologies, ICT system designers have to take into account the particular needs of DROs and characteristics of International Disaster Response (IDR). This work attempts to bring the humanitarian and ICT communities closer together. In this work, we analyze IDR-related documents and conduct expert interviews. Using open coding, we extract empirical insights and translate the peculiarities of DRO coordination and operation into tangible ICT design requirements. This information is based on interviews with active IDR staff as well as DRO guidelines and reports. Ultimately, the goal of this paper is to serve as a reference for future ICT research endeavors to support and increase the efficiency of IDR operations.2 communication systems. To this end, we were in contact with 126 IDR experts and active staff (including 15 interviews) from 71 different national and international DROs who also provided pointers to official guidelines, reports, and other resources.This article is structured as follows: In the next section, we outline the body of related work. We present our methodology in Section 3. In Section 4, we present our empirical insights for ICT design. In particular, we introduce important terminology in Section 4.1. We then explain the organizational structure of DROs at the example of the United Nations (UN) in Section 4.2. We detail how different DROs coordinate on a global level in Section 4.3, and how a typical local IDR operation is coordinated and carried out in Section 4.4. Finally, we conclude in Section 5. Related workThe field literature refers to ICT for disaster response as crisis informatics, although the terms disaster, crisis, and emergency are often used interchangeably. Due to the growing number of crisis situations occurring across the world [20,25], the use of crisis communication and management via technology has gained in importance and been increasingly researched [46,47]. There are several challenges and obstacles in sharing and coordinating information during multi-agency disaster response [8].Research efforts have focused on describing the specific characteristics of emergencies and the resulting challenges and requirements for ICT support, for example, derived via case studies and interviews [11,37]. The conference for Information Systems for Crisis Response and Management (ISCRAM) was the first scientific venue for ICT-based crisis communication. Founded in 2004 by a group of scientists from various related fields, its aim was to address the issue of ICT support for effective [69] disaster management. One major work presented at the first meetin...

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“…The metaphor of a "bazaar" has therefore been used (Doerner, Draxler, Pipek, & Wulf, 2009). While component-based architectures in software engineering enable tailorable systems (Won, Stiemerling, & Wulf, 2006), intuitive notions as well as interaction designs are needed to support end-user articulations (Hess, Reuter, Pipek, & Wulf, 2012). Pipek (2005) argues that tailoring might lead towards appropriation support to support the users.…”

Section: The End-user Development Perspective In Data Analysismentioning

confidence: 99%

End-User Development and Social Big Data – Towards Tailorable Situation Assessment with Social Media

Reuter

Kaufhold

Ludwig

2017

New Perspectives in End-User Development

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The amount of data being available is increasing rapidly. Based on the technological advances with mobile and ubiquitous computing, the use of social media is getting more and more usual in daily life as well as in extraordinary situations, such as crises. Not surprisingly, this increasing use is one reason why data on the internet is also developing that fast. Currently, more than 3 billion people use the internet and the majority is also registered with social media services such as Facebook or Twitter. While processing this kind of data by the majority of non-technical users, concepts of End-User Development (EUD) are important. This chapter researches how concepts of EUD might be applied to handle social big data. Based on foundations and an empirical pre-study, we explore how EUD can support the gathering and assessment process of social media. In this context, we investigate how end-users can articulate their personal quality criteria appropriately and how the selection of relevant data can be supported by EUD approaches. We present a tailorable social media gathering service and quality assessment service for social media content, which has been implemented and integrated into an application for both volunteers and the emergency services.

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Supporting End-User Articulations in Evolving Business Processes: A Case Study to Explore Intuitive Notations and Interaction Designs

Cited by 8 publications

References 47 publications

Building models of product development processes: An integrative approach to managing organizational knowledge

Building models of product development processes: An integrative approach to managing organizational knowledge

Empirical insights for designing Information and Communication Technology for International Disaster Response

End-User Development and Social Big Data – Towards Tailorable Situation Assessment with Social Media

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