End-User Development and Social Big Data – Towards Tailorable Situation Assessment with Social Media

Reuter, Christian; Kaufhold, Marc–André; Ludwig, Thomas

doi:10.1007/978-3-319-60291-2_12

Cited by 4 publications

(2 citation statements)

References 48 publications

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“…In general, collaboration is necessary in the design process [22]. Tailorable solutions are needed, that allow the adaptation of the system based on the users' in-situ requirements [49]. In particular, we need to conduct realistic field trials to assess the practicality and performance of new systems and to receive tangible feedback on their usability [35].…”

Section: Limitations and Future Workmentioning

confidence: 99%

Empirical insights for designing Information and Communication Technology for International Disaster Response

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Maaß

Schons

et al. 2020

International Journal of Disaster Risk Reduction

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Due to the increase in natural disasters in the past years, Disaster Response Organizations (DROs) are faced with the challenge of coping with more and larger operations. Currently appointed Information and Communications Technology (ICT) used for coordination and communication is sometimes outdated and does not scale, while novel technologies have the potential to greatly improve disaster response efficiency. To allow adoption of these novel technologies, ICT system designers have to take into account the particular needs of DROs and characteristics of International Disaster Response (IDR). This work attempts to bring the humanitarian and ICT communities closer together. In this work, we analyze IDR-related documents and conduct expert interviews. Using open coding, we extract empirical insights and translate the peculiarities of DRO coordination and operation into tangible ICT design requirements. This information is based on interviews with active IDR staff as well as DRO guidelines and reports. Ultimately, the goal of this paper is to serve as a reference for future ICT research endeavors to support and increase the efficiency of IDR operations.2 communication systems. To this end, we were in contact with 126 IDR experts and active staff (including 15 interviews) from 71 different national and international DROs who also provided pointers to official guidelines, reports, and other resources.This article is structured as follows: In the next section, we outline the body of related work. We present our methodology in Section 3. In Section 4, we present our empirical insights for ICT design. In particular, we introduce important terminology in Section 4.1. We then explain the organizational structure of DROs at the example of the United Nations (UN) in Section 4.2. We detail how different DROs coordinate on a global level in Section 4.3, and how a typical local IDR operation is coordinated and carried out in Section 4.4. Finally, we conclude in Section 5. Related workThe field literature refers to ICT for disaster response as crisis informatics, although the terms disaster, crisis, and emergency are often used interchangeably. Due to the growing number of crisis situations occurring across the world [20,25], the use of crisis communication and management via technology has gained in importance and been increasingly researched [46,47]. There are several challenges and obstacles in sharing and coordinating information during multi-agency disaster response [8].Research efforts have focused on describing the specific characteristics of emergencies and the resulting challenges and requirements for ICT support, for example, derived via case studies and interviews [11,37]. The conference for Information Systems for Crisis Response and Management (ISCRAM) was the first scientific venue for ICT-based crisis communication. Founded in 2004 by a group of scientists from various related fields, its aim was to address the issue of ICT support for effective [69] disaster management. One major work presented at the first meetin...

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Section: Limitations and Future Workmentioning

confidence: 99%

Empirical insights for designing Information and Communication Technology for International Disaster Response

Stute

Maaß

Schons

et al. 2020

International Journal of Disaster Risk Reduction

Self Cite

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“…Although not focused on service composition, social networks have been also considered in the area of end-user development. Reuter et al [27] propose a EUD environment to analyze social network big data. This environment includes a social media API and a quality assessment service as well as a web application targeted at end users.…”

Section: Social Network Approachesmentioning

confidence: 99%

A social network for supporting end users in the composition of services: definition and proof of concept

2020

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Nowadays, end users are surrounded by plenty of services that are somehow supporting their daily routines and activities. Involving end users into the process of service creation can allow end users to benefit from a cheaper, faster, and better service provisioning. Even though we can already find tools that face this challenge, they consider end users as isolate individuals. In this paper, we investigate how social networks can be used to improve the composition of services by end users. To do so, we propose a graph-based definition of a social structure, and analyse how social connections can be exploited to both facilitate end users to discover services through browsing these connections, and recommend services to end users during the composition activity. As proof of concept, we implement and evaluate the proposed social network in the context of EUCalipTool, a mobile end-user environment for composing services.

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The Crowd is the Territory: Assessing Quality in Peer-Produced Spatial Data During Disasters

Anderson

Soden

Keegan

et al. 2018

International Journal of Human–Computer Interaction

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End-User Development and Social Big Data – Towards Tailorable Situation Assessment with Social Media

Cited by 4 publications

References 48 publications

Empirical insights for designing Information and Communication Technology for International Disaster Response

Empirical insights for designing Information and Communication Technology for International Disaster Response

A social network for supporting end users in the composition of services: definition and proof of concept

The Crowd is the Territory: Assessing Quality in Peer-Produced Spatial Data During Disasters

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