Supply chain performance models: A literature review on approaches, techniques, and criteria

Abstract

Nowadays supply chain (SC) evaluation is one of the critical problems in most of industries. Various frameworks and systems have been proposed to tackle the problem. In this paper, the literature of approaches, techniques and criteria for SC performance evaluation are reviewed. For this reason, related works appeared in the international journals from 1998 to 2010 are gathered and analyzed. The paper attempts to response the following four questions: (I) Which SC approaches were prevalently applied? (II) Which techniques were used to facilitate the performance measurement? (III) Which evaluation criteria were paid more attention? The result of this review is contributed in recommendation of some possible future work. The other objective of this research is to aid the researchers and practitioners in applying the approaches, techniques and criteria effectively.

A key performance measures for evaluating cold supply chain performance in farm industry

“…This is almost high importance and very good effect, according to measurement scale. Lai et al (2002) and Najmi et al (2013) considered this as a very crucial measure to evaluate SCP.…”

“…In current scenario of business, the major business objective is to satisfy present customers as well as to attract new customers for increasing market share. Theyel, (2006) and Najmi et al (2013) believed that effective evaluation of a customer satisfaction measure leads firms towards paying more attention towards customer orientation rather than product orientation. Under this measure, the considered metric are given below.…”

“…Speedy and accurate responses to customer's queries are very necessary for enhancing the level of customer's satisfaction (Zorzini & Stevenson, 2012). Najmi et al (2013) called it a customer problem solving time. Thus, this is a crucial metric for CSCP.…”

“…The process considers supplier's performances in the context of SC efficiency, cost, quality, responsiveness to reduce cost, risk and high efficiency (Najmi et al, 2013). The potential suppliers will help firms in adding value in entire CSCP.…”

“…Shaiee et al (2014) emphasized that it provides actionable information about firm value. Najmi et al (2013) called it a total revenue generation. Park et al (2005) believed that it has high impact on marketing investment decisions and a crucial metric to measure SCP.…”