Strategic analysis of healthcare service quality using fuzzy AHP methodology

Büyüközkan, Gülçin; Çifçi, Gizem; Güleryüz, Sezin

doi:10.1016/j.eswa.2011.01.103

Cited by 282 publications

(163 citation statements)

References 88 publications

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“…Entretanto, todos são originários de um único modelo clássico desenvolvido na Xerox e apresentado por Camp (1989 Percebe-se que o processo de benchmarking é cíclico e realimentado, e que é definido em função dos objetivos que as empresas desejam atingir, sintonizados aos desejos dos clientes, seja na melhoria contínua de processos ou nas características de seus produtos. Com base no Quadro 3, identificou-se que a técnica mais utilizada foi a DEA (7; 41,2%), (HABIBOV, 2010;CORTON, 2009;TAN, 2008;NAYAR, 2008;HAMDAN, 2008;LEONG, 2003;DONNELLY, 2000), seguida da AHP (3; 17,6%) (BÜYÜKÖZKAN, 2012;BÜYÜKÖZKAN, 2011;ANDRONIKIDIS, 2009 (GRUPP, 2004).…”

Section: O Processo De Benchmarkingunclassified

Benchmarking by Item Response Theory (BIRTH)

Pacheco

Andrade

Bornia

2015

Benchmarking: An International Journal

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Purpose – The purpose of this paper is to present a new method for benchmarking, which allows the construction of scales of competitiveness for the comparison of products using Item Response Theory (IRT). Design/methodology/approach – Theoretically, the method combines classic benchmarking process steps with IRT steps and demonstrates through mathematical models how this technique can measure the competitiveness of products by means of a latent trait. Findings – The IRT method uses the theories of psychometrics to measure the competitiveness of products through qualitative and quantitative interpretation of the tangible and intangible characteristics of those products. To demonstrate the application of the developed method, the items were constructed for teaching staff. Research limitations/implications – The application of the developed method will increase the accuracy of assessments of the competitiveness of a product because this method uses a mathematical model of the IRT to evaluate the characteristics product that reflect market competitiveness. Items must be selected based on theories relevant to the product and/or expert opinion or customers. Practical implications – The applicability of the method results in the construction of a scale in which items identify good practice with greater difficulty because they are represented in the same units that index competitiveness. Thus, managers of companies obtain knowledge about their products and the market, which allows them to assess their performance against their competitors and to make decisions regarding the continuous improvement of their production process and expansion of product characteristics. Originality/value – This work presents a new method for benchmarking using a quantitative technique that enables measurement of the latent trait of “competitiveness” through robust mathematical models.

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Section: O Processo De Benchmarkingunclassified

Benchmarking by Item Response Theory (BIRTH)

Pacheco

Andrade

Bornia

2015

Benchmarking: An International Journal

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“…The terms of T, R i , C j , and R i -C j can be calculated by using Eqs. (6)- (8) and the values of R i -C j are shown in last column of Table 5. R i -C j is a good parameter to prioritizing the criteria.…”

Section: Value Analysis With Using Dematel In the Edmentioning

confidence: 99%

“…This paper proposed that further assessment of the effectiveness of lean approach in the ED were guaranteed before widespread implementation. Buyukozkan et al 8 proposed the fuzzy AHP (analytic hierarchy process) to assess the recommended service quality framework in a healthcare sector. Ho 9 presented the fuzzy AHP to define weight assessment on evaluation indexes according to the customers in Health Management Center.…”

Section: Literature Reviewmentioning

confidence: 99%

An Application of Value Analysis for Lean Healthcare Management in an Emergency Department

Efe¹,

Efe²

2016

IJCIS

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This paper investigated the value concept of lean management to improve the performance of an emergency department (ED). This paper aims to analyze on patient perceived value (PPV) to apply lean management principles in the ED. The DEMATEL (Decision Making Trial and Evaluation Laboratory) method has been suggested to specify the influence degrees of these values in ED. The results show that the "availability of equipment" value has remarkable influence on the other values.

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“…There are a lot of methods to solve MCDM models like AHP, ANP, TOPSIS, and so on. For example, TOPSIS method was used in many studies like (Jiang, et al, 2011;Park, et al, 2011;Vahdani et al, 2011), or AHP method (Büyüközkan et al, 2011;Lee et al, 2010). Meanwhile; some studies combined these methods (e.g.…”

Section: Introductionmentioning

confidence: 99%

Developing a hybrid multi-criteria model for investment in stock exchange

Fazli¹,

Jafari²

2012

MSL

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One of the main challenges in Stock Market is to choose an appropriate combinations of various assets. The aim of this study is to propose a hybrid method, which is able to survey one problem with some criteria that it is very good for investment problem. In this study, we use a hybrid multiple criteria decision-making (MCDM) model, which shows the dependent relationships among criteria with DEMATEL method to build a relations-structure among criteria. We then use Analytical Network Process (ANP) to determine the relative weights of each criterion with dependence and feedback, and the VIKOR method is implemented to rank and select the best alternatives for investment. This study is in stock exchange in Iran to select the best stocks and the data are gathered through the years (2006)(2007)(2008)(2009)(2010). There are a lot of methods to rank and select of firms that most of the methods just do one, ranking or selecting; but the used method in this study not only ranks the firms but also determines which firms (stocks) are best for investment, so that in this study 2 of 50 firms are proposed for investment.

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Strategic analysis of healthcare service quality using fuzzy AHP methodology

Cited by 282 publications

References 88 publications

Benchmarking by Item Response Theory (BIRTH)

Benchmarking by Item Response Theory (BIRTH)

An Application of Value Analysis for Lean Healthcare Management in an Emergency Department

Developing a hybrid multi-criteria model for investment in stock exchange

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