2016
DOI: 10.1080/18756891.2016.1204117
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An Application of Value Analysis for Lean Healthcare Management in an Emergency Department

Abstract: This paper investigated the value concept of lean management to improve the performance of an emergency department (ED). This paper aims to analyze on patient perceived value (PPV) to apply lean management principles in the ED. The DEMATEL (Decision Making Trial and Evaluation Laboratory) method has been suggested to specify the influence degrees of these values in ED. The results show that the "availability of equipment" value has remarkable influence on the other values.

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Cited by 24 publications
(12 citation statements)
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“…The data analysis improved efficiency in service due to the equipment availability. These results influenced the patients’ perception of value in care [ 43 ].…”
Section: Research Problems Approaches and Applied Toolsmentioning
confidence: 99%
“…The data analysis improved efficiency in service due to the equipment availability. These results influenced the patients’ perception of value in care [ 43 ].…”
Section: Research Problems Approaches and Applied Toolsmentioning
confidence: 99%
“…Bu çalışmada ise bir sonraki adım olan, "hangi destek programı öncelikli olarak KOBİ performansı üzerinde etkindir" sorusu cevaplanmıştır. Günümüzde, ÇKKV alanında farklı yöntemler, çalışmalarda ( [25][26][27][28][29]) etkin şekilde kullanılmaktadır. PROMETHEE ve ORESTE yöntemleri bu çalışmada ele alınan problem tanımı gereği en uygun yöntemler olarak seçilmiştir.…”
Section: Sonuçlar (Conclusion)unclassified
“…The optimization of the system is possible with properly selected management strategies. For instance, the application of lean service tools in the health sector will increase the efficiency of the system and decrease expenditures (Efe and Efe, 2016). Therefore, decision support systems designed to manage health expenditures should predict health expenditure, determine the indicators of health expenditures and optimize the resources (Ministry of Development, 2014).…”
Section: Introductionmentioning
confidence: 99%