Staging Natural Environments: A Performance Perspective

Mathisen, Line

doi:10.1108/s1745-3542(2013)0000009012

Cited by 31 publications

(12 citation statements)

References 59 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In the tourism industry, guides are generally seen as one of the key members of the personnel (Ap & Wong, 2001). They have central roles as managers of the social interaction and staging the physical environment to accommodate tourists' wishes (Mathisen, 2013), and particularly so in wildlife watching tourism (Curtin, 2010a). Guides can also transform a tourist's visit into an experience through knowledge and interpretation of a destination's attractions and culture, communication and service skills (Mossberg et al, 2018).…”

Section: Belowmentioning

confidence: 99%

“…This is, of course, a key feature in nature-based tourism, including wildlife watching tourism. For outdoor activities, access to impressive natural surroundings can play a strategic role in the creation of the tourist offering (Mathisen, 2013), and facilitate or restrain experiences so that the place itself structures the nature of the experience that tourists receive (Curtin, 2005). Finally, themes and stories are critical elements in understanding tourist experiences (Moscardo, 2010).…”

Section: Belowmentioning

confidence: 99%

See 1 more Smart Citation

The wildlife watching experiencescape: the case of musk ox safaris at Dovrefjell-Sunndalsfjella National Park, Norway

Dybsand

Fredman

2020

Scandinavian Journal of Hospitality and Tourism

View full text Add to dashboard Cite

Wildlife watching tourism show rapid growth worldwide and activities based on a variety of species receive increased attention in the tourism literature. Understanding the relationships between experiences, product delivery and the setting is particularly important in wildlife watching tourism, since the main attraction (wild animals) can be threatened if managed incorrectly. Research investigating the dynamics of participants' experiences, also beyond encounters with the target species, will help tourism providers develop more enjoyable products, that participants' will recommend to others. Using musk ox safaris in Dovrefjell Norway as our case, we examine this taking the tourism experiencescape model of Mossberg (2007) as a point of departure. Data were collected with a combination of participant surveys, on-site observations and interviews. Findings indicate that elements seen as individual aspects of the experience in other tourism settings are more connected in a wildlife watching context. We conclude that guiding and interpretation is a key factor for satisfaction in wildlife watching tourism.

show abstract

Section: Belowmentioning

confidence: 99%

Section: Belowmentioning

confidence: 99%

The wildlife watching experiencescape: the case of musk ox safaris at Dovrefjell-Sunndalsfjella National Park, Norway

Dybsand

Fredman

2020

Scandinavian Journal of Hospitality and Tourism

View full text Add to dashboard Cite

show abstract

“…Following the definition of Campos et al (2018), this study proposes experiential co-creation and defines it as the sum of the psychological events a tourist goes through when contributing actively through physical and/or mental participation in activities and interacting with his/her pets in the travel experience environment. Mathisen (2013) finds that co-creation combines body and mind through the physical work involved in exploration, play, and role-play during the experience activities. Co-creation of the tourist experience has mainly been explored from a theoretical perspective.…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Relationships between experiential risk, experiential benefits, experiential evaluation, experiential co-creation, experiential relationship quality, and future experiential intentions to travel with pets

Cheng²

2019

Journal of Vacation Marketing

View full text Add to dashboard Cite

Previous studies have paid great attention to exploring relevant issues of risk, benefits, evaluation, co-creation, relationship quality dimensions (satisfaction and trust), and future intentions; however, none focuses on them from experiential perspectives in the tourism industry. The purpose of this study is to explore the structural relationships between experiential risk, experiential benefits, experiential evaluation, experiential co-creation, experiential relationship quality dimensions (experiential satisfaction and experiential trust), and future experiential intentions based on pet owners’ experiences of traveling with pets. A questionnaire survey was used to collect the data from respondents who traveled with their dogs to Goolawah Regional Park of New South Wales, obtaining 537 valid samples which were analyzed with structural equation modeling. The study results can show tourism operators what constitutes pet owners’ experiences and can aid them in decreasing experiential risk and increasing experiential benefits, experiential evaluation, experiential co-creation, experiential satisfaction, experiential trust, and future intentions to have a travel experience with their pets.

show abstract

“…Only then will the consumer with special needs feel that the effort involved in participating in the process is worthwhile, once the new cultural and heritage experience has been created for their benefit. Tourists are particularly involved and able to express themselves on site (Mathisen, 2013).…”

Section: Literature Reviewmentioning

confidence: 99%

Heritage sites experience design with special needs customers

Chiscano

Binkhorst

2019

IJCHM

View full text Add to dashboard Cite

Purpose The purpose of this paper is to examine the effect of including customers with special needs in the design of cultural and heritage services before the actual experience takes place. Design/methodology/approach Inclusive research through co-creation took place in the city of Barcelona, Spain, in 2017, comparing the effect of including (Route 2) or not including (Route 1) customers with visual and learning difficulties in the service design process of heritage walking routes. Findings The results show that the most important encounter in the heritage site context is communication, although the usage and service touchpoints were also significant. In addition, results showed that the ideal encounter or touchpoint should take place before the stay. Originality/value This paper contributes to learning about the designing of cultural and heritage experiences and including people with special needs in the service design process before the actual experience takes place.

show abstract

Staging Natural Environments: A Performance Perspective

Cited by 31 publications

References 59 publications

The wildlife watching experiencescape: the case of musk ox safaris at Dovrefjell-Sunndalsfjella National Park, Norway

The wildlife watching experiencescape: the case of musk ox safaris at Dovrefjell-Sunndalsfjella National Park, Norway

Relationships between experiential risk, experiential benefits, experiential evaluation, experiential co-creation, experiential relationship quality, and future experiential intentions to travel with pets

Heritage sites experience design with special needs customers

Contact Info

Product

Resources

About