Social media use by government: From the routine to the critical

Kavanaugh, Andrea L.; Fox, Edward A.; Sheetz, Steven D.; Yang, Sen; Li, Lin Tzy; Shoemaker, Donald J.; Natsev, Apostol; Xie, Lexing

doi:10.1016/j.giq.2012.06.002

Cited by 485 publications

(349 citation statements)

References 6 publications

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“…Os cidadãos estão cada vez mais utilizando as mídias sociais para se comunicarem com seus familiares, amigos, colegas de trabalho, empresas e até mesmo com o governo (KAVANAUGH et al, 2012). Essas mídias compreendem um conjunto de tecnologias que permite a comunicação entre os cidadãos e o governo de forma colaborativa WELCH, 2013).…”

Section: A Relação Cidadão-governo Nas Mídias Sociaisunclassified

“…As mídias sociais são aplicativos baseados na internet e projetados para promover a interação social, a colaboração, a aprendizagem conjunta e a rápida difusão de informações pela sociedade (BONSÓN et al, 2012;KAVANAUGH et al, 2012). Indiscutivelmente, essas mídias tornaram-se plataformas de comunicação bastante populares, nas quais os cidadãos podem ter acesso às opiniões de outras pessoas e expressar sua própria opinião sobre qualquer tema (ZHANG et al, 2009).…”

Section: Opinião Pública Nas Mídias Sociaisunclassified

“…Até mesmo questões de interesse para a segurança pública ou a qualidade de vida (p. ex., tráfego urbano, qualidade do ar) podem ser descobertas, monitoradas e mitigadas Daniel José Silva Oliveira & Paulo Henrique de Souza Bermejo por meio da análise dos fluxos de informação das mídias sociais, detectando padrões e tendências significativas (KAVANAUGH et al, 2012).…”

Section: Análise De Sentimentounclassified

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Mídias sociais e administração pública: análise do sentimento social perante a atuação do Governo Federal brasileiro

Oliveira

Bermejo

2017

Organ. Soc.

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Resumo E ste estudo procurou identificar como a análise de sentimento, baseada em textos extraídos de mídias sociais, pode ser um instrumento de mensuração da opinião pública sobre a atuação do governo, de forma a contribuir para a avaliação da administração pública. Trata-se de um estudo aplicado, interdisciplinar, exploratório, qualitativo e quantitativo. Foram revisadas as principais formulações teóricas e conceituais acerca do tema e realizadas demonstrações práti-cas, utilizando-se uma ferramenta de mineração de opinião que proporcionou precisão satisfatória no processamento de dados. Para fins de demonstração, foram selecionados temas que motivaram a realização da onda de protestos que envolveu milhões de pessoas no Brasil em junho de 2013. Foram coletadas, processadas e analisadas, aproximadamente, 130 mil mensagens postadas no Facebook e no Twitter sobre esses temas em dois períodos distintos. Por meio dessa investigação, observou-se que a análise de sentimento pode revelar a opinião polarizada dos cidadãos quanto à atuação do governo. his study sought to identify as sentiment analysis, based on texts taken social media can be a measuring instrument of public opinion on the government's performance in order to contribute to the evaluation of public administration. This is an applied study, interdisciplinary, exploratory, qualitative and quantitative. The main theoretical and conceptual formulations on the subject were reviewed and conducted practical demonstrations using an opinion mining tool which provided satisfactory precision in data processing. For demonstration purposes, themes were selected that motivated the wave of protests involving millions of people in Brazil in June 2013. They were collected, processed and analyzed approximately 130,000 messages posted on Facebook and Twitter on these topics in two distinct periods. Through this analysis, it was observed that the sentiment analysis can reveal the polarized opinions of citizens about the government's performance.

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Section: A Relação Cidadão-governo Nas Mídias Sociaisunclassified

Section: Opinião Pública Nas Mídias Sociaisunclassified

Section: Análise De Sentimentounclassified

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Mídias sociais e administração pública: análise do sentimento social perante a atuação do Governo Federal brasileiro

Oliveira

Bermejo

2017

Organ. Soc.

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“…Enterprises and Government Agencies Though in early stages, social networking technologies and mobile social applications are gaining wide adoption in enterprises and government agencies to engage with business partners, customers, prospects and the general public [6], [8], [9], [11], [13], [22], [23], [25], [28]- [30], [36], [38], [40], [41], [43], [46], [47], [49], [52], [53], [59], [69], [73], [82], [83], [92]. Gartner presents a full list of potential business applications of social software in its hype cycle report, such as social customer relationship management, social commerce, social shopping, social learning, social network payment, social business process management and social government management [40].…”

Section: Applications Of Social Networking Technologies Inmentioning

confidence: 99%

A Framework for Developing Social Networks Enabling Systems to Enhance the Transparency and Visibility of Cross-border Food Supply Chains

Xu¹,

Zhao²,

Lu³

et al. 2014

GSTF J Comput

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Abstract-Demands on safe, high-quality and healthy food are unprecedentedly increasing in both emerging economies and advanced countries. Food safety incidents and scandals, frequently breaking out around the world, are significantly reducing the confidence of consumers in food safety and quality. It is even more difficult to achieve the full transparency, visibility and traceability of dynamic cross-border and global food supply chains, which is critical to ensure food safety and quality, due to: the personalization and globalization of consumer demands; the diversities of food products, raw materials and ingredients; the loose relationships between food business partners; the technology and resource barriers in aligning business processes, coordinating and sharing information; and the changing government supervision mechanisms and standards. Social networking technologies and social software are promising enablers to facilitate end consumers, food companies and government agencies to participate in open discussion, comments and feedback on the quality and safety of cross-border foods. They are able to connect, interact, communicate and collaborate with each other in loose, open, effective and flexible ways for enhancing the transparency and visibility of cross-border and global food supply chains through collective wisdom and intelligence. In this paper a framework is proposed for developing social networks enabling food traceability systems, which not only leverages enterprise Manuscript received November 8, 2013. This work was supported in part by the Guangdong Science and Technology Innovation Fund administered by Guangdong Provincial Department of Science and Technology of China under the Programme of Guangdong-Hong Kong Breakthrough Project in Key Areas (The project reference number: 2011A011303004), and by Shenzhen Strategic Emerging Industry Development Fund (The project reference number: ZDSY20120615142741201).Frank J. Xu was with the E-Business Technology Institute, The University of Hong Kong. He is now with the Department of Civil Engineering, The University of Hong Kong. He is also a member of Shenzhen Institute of Research and Innovation and Shenzhen Key Lab in Carbon Emission Enabling Technologies, The University of Hong Kong (corresponding author, phone: 852-2241-5791; fax: 852-2559-5337; e-mail: frankxu@ hku.hk) Victor P. Zhao is with the Emerging Technologies Institute (formerly as E-Business Technology Institute), The University of Hong Kong (e-mail: vzhao@eti.hku.hk). He is also a member of Shenzhen Institute of Research and Innovation and Shenzhen Key Lab in Carbon Emission Enabling Technologies, The University of Hong Kong. He is currently a PhD candidate of Shanghai University of Finance and Economics, China.Lu Shan is with Guangzhou Wanglaoji Pharmaceutical Company Limited, China (e-mail: shanlu@wlj.com.cn).Chuxiong Huang is with Guangzhou Wanglaoji Pharmaceutical Company Limited, China (e-mail: huangcx@wlj.com.cn) applications, public service platforms for food quality, safety and trace...

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“…Social media is also a place where many people spend their time and live their lives [4,5,6,7,8]. Even though different social media services come and go, the citizens' adoption of Internet and social media is still increasing.…”

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confidence: 99%

Efforts at the Boundaries: Social Media Use in Swedish Municipalities

Norström

Hattinger

2016

Lecture Notes in Computer Science

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Abstract. Social media is used by the majority of Swedish municipalities. However, the highly interactive features of social media are often not taken advantage of. The study aims to get a better understanding of why social media is not used to its full potential in the municipality. Findings from an interview study with communicators in three Swedish municipalities reveal that the motivation for using social media is often difficult to turn into action. Tensions emerging in the use of social media result in hesitation, uncertainty and a slowing down of work practice. The processes of managing the tensions are characterized by boundary crossing between different communities, such as municipal communicators, elected officials and citizens, with social media itself as an equally important actor. The processes of boundary crossing by the municipal communicators are discussed in terms of learning processes and new emerging competences that might redefine the role of the municipal communicator and hence perhaps the public servant in general.

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Social media use by government: From the routine to the critical

Cited by 485 publications

References 6 publications

Mídias sociais e administração pública: análise do sentimento social perante a atuação do Governo Federal brasileiro

Mídias sociais e administração pública: análise do sentimento social perante a atuação do Governo Federal brasileiro

A Framework for Developing Social Networks Enabling Systems to Enhance the Transparency and Visibility of Cross-border Food Supply Chains

Efforts at the Boundaries: Social Media Use in Swedish Municipalities

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