Social media enablers and inhibitors: Understanding their relationships in a social networking site context

Sullivan, Yulia W.; Koh, Chang E.

doi:10.1016/j.ijinfomgt.2019.03.014

Cited by 78 publications

(44 citation statements)

References 127 publications

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“…There is a direct relationship between patients' perception of the usefulness of online health information and continuous use of health websites [31]. The search function in health websites replaces the roles of doctors and nurses [18] to a certain extent, thereby alleviating the trust crisis of offline patients.…”

Section: Perceived Usefulness Of Online Health Informationmentioning

confidence: 99%

Patient–Physician Interaction and Trust in Online Health Community: The Role of Perceived Usefulness of Health Information and Services

Peng

Yin

Deng

et al. 2019

IJERPH

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Background: In recent years, China has witnessed a surge in medical disputes, including many widely reported violent riots, attacks, and protests in hospitals. Asymmetric information between patient and physicians is one of the most critical enablers in this phenomenon, but the Web has become the primary resource for Chinese Internet applications to learn about health information and could potentially play a role in this pathway to patient-physician interaction and patient-physician trust. While considerable attention has been paid in some countries, there are few researches about China's situation for this issue. The purpose of this quantitative study was to examine the influence of online health information and the online guidance of doctors in patient health information literacy on patient-physician interaction and patient-physician trust in China. Methods: A web-based survey was conducted to collect data from online applications with health problems. A structural equation modeling was used to analyze the data to test the hypotheses. A total of 446 participants from the Tongji Hospital in Wuhan and Huazhong University of Science and Technology hospital participated in the study. Results: Our analysis shows that the usefulness of online health information and the online guidance of doctors both significantly influence the trust of the patient toward physicians and interaction with physicians. Furthermore, the patient-physician interaction also has a significant impact on the patient-physician trust. Conclusions: There are many studies on the influence of online health information on the doctor-patient relationship, whereas a little research has examined this relationship between health information online support from doctors and patient-physician interaction by quantitative empirical analysis. This study also explores the online guidance role of doctors and whether doctor-patient communication will affect the trust of doctors and patients. The practical implications of this study include an improved understanding of the function of online health information and potential impacts regarding the interaction with physicians and trust toward physicians that can be used to resolve conflicts between doctors and patients.with the traditional way of consulting with doctors or relatives or friends, Chinese Internet users are more inclined to use Internet applications to obtain health information. Studies have shown that patients' access to health information through the Internet has a positive impact on the improvement of patient-physician relationship [3][4][5][6]. The Internet has become the central resource for the public to obtain health information in China.Some studies found that 74.9% of medical staff viewed the current patient-physician relationship with a negative attitude, and medical disputes have frequently been reported such as violent riots, attacks, and protests in hospitals in China [7]. The tense patient-physician relationship mainly results from the lack of trust between doctors and patients, communicat...

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Section: Perceived Usefulness Of Online Health Informationmentioning

confidence: 99%

Patient–Physician Interaction and Trust in Online Health Community: The Role of Perceived Usefulness of Health Information and Services

Peng

Yin

Deng

et al. 2019

IJERPH

View full text Add to dashboard Cite

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“…Besides SCT, SNT further enunciates about the network factors such as, innovation with in a medium, information sufficiency of a platform, perceived complexity and perceived richness (in terms of network size and quality) which can be considered as key antecedents of information sharing attitude -behavior on a social media platform (Shang et al, 2017;Sullivan & Koh, 2019). The SNT explains the flow of information and asserts that the social media platforms or social networks can control the flow of information by enabling as well as restraining the flow of content and information among actors, groups and organizations (Liu et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

Information Sharing on Social Media by Multicultural Individuals

Wang

Riaz

Haider

et al. 2021

Journal of Global Information Management

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Drawing upon social cognitive & social network theories, this study examines individual-level and network-level factors which potentially affect multicultural individuals’ information sharing behavior via social media. The data has been collected from the foreigners (multicultural individuals) who visited visa centers in three different cities in China. The proposed model tests a combined effect of past sharing experience (PE), trust (TR), perceived benefit (PB), perceived richness (RI), & information sharing attitude (ATT), on information sharing behavior (Beh). The data has been analyzed through Structural Equation Modeling (SEM). The results illustrate PE, TR and PB positively affects ATT which further influences Beh. Since scant studies focus on information sharing behavior of multicultural individuals – this research contributes to the IS literature, particularly to the information sharing via social media in a multicultural perspective. The results are likely to be useful guidance for practitioners and scholars intending to evaluate social media information sharing behavior.

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“…This paper explores whether the interactive environment of social media brings risks to RH communication, so that perceived risk refers to the latter, including information uncertainty risk, privacy risk, and psychological risk. Users may experience concerns about the irreversible physical effects of adopting incorrect health information [9], hesitation about the disclosure of their private information [21,40,41], and psychological pressure, such as nervousness and anxiety, due to the highly sensitive nature of RH communications [40], all of which negatively affect their intentions to RH communication. Therefore, the following hypothesis is proposed:…”

Section: Rpa Frameworkmentioning

confidence: 99%

Understanding the Highly Sensitive Health Communication Behavior in Social Media from the Perspective of the Risk Perception Attitude Framework and Perceived Interactivity

Guo¹,

Liao²,

Li³

et al. 2021

IJCIS

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Integrating aspects of the risk perception attitude framework and perceived interactivity, this study investigates the impact of the social media interaction environment on users' motivation and behavioral intention to reproductive health communication. A survey was conducted, and structural equation modeling was used to test the research model. The results demonstrate that human-human interaction can improve self-efficacy and reduce perceived risk and has both direct and indirect positive effects on health communication intention. However, human-information interaction has no significant impact on self-efficacy or health communication intention, and it has a positive impact on perceived risk, thus indirectly affecting health communication intention in a negative direction. The results also show that perceived involvement (PI) is a moderating variable. The findings help us to understand how perceived interactivity affects highly sensitive health communication.

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Social media enablers and inhibitors: Understanding their relationships in a social networking site context

Cited by 78 publications

References 127 publications

Patient–Physician Interaction and Trust in Online Health Community: The Role of Perceived Usefulness of Health Information and Services

Patient–Physician Interaction and Trust in Online Health Community: The Role of Perceived Usefulness of Health Information and Services

Information Sharing on Social Media by Multicultural Individuals

Understanding the Highly Sensitive Health Communication Behavior in Social Media from the Perspective of the Risk Perception Attitude Framework and Perceived Interactivity

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