Social media and disasters: a functional framework for social media use in disaster planning, response, and research

Houston, J. Brian; Hawthorne, Joshua; Perreault, Mildred F.; Park, Eun Hae; Hode, Marlo Goldstein; Halliwell, Michael R.; McGowen, Sarah E. Turner; Davis, Rachel; Vaid, Shivani; McElderry, Jonathan A.; Griffith, Stanford A.

doi:10.1111/disa.12092

Cited by 629 publications

(450 citation statements)

References 58 publications

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“…Social media is also playing an important role as a tool for disaster communication (Houston et al, 2015). Scholars have researched how social media was used in various natural disasters.…”

Section: Social Media and Natural Disastersmentioning

confidence: 99%

Social media and disaster communication: A case study of Cyclone Winston

Finau¹,

Cox

Tarai³

et al. 2018

PJR

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Abstract:This article presents an analysis of how social media was used during Tropical Cyclone Winston, the strongest recorded tropical storm that left a wake of destruction and devastation in Fiji during February 2016. Social media is increasingly being used in crises and disasters as an alternative form of communication. Social media use in crisis communication varies according to the context, the disaster and the maturity of social media use. Fiji's experience during TC Winston contributes to the growing literature as it shows how social media was used during each stage of a disaster in a developing country. The article finds that before the cyclone, people used social media to share information about the cyclone and to be informed about the cyclone. During the cyclone, individuals used social media to share their experiences with some citizens capturing the cyclone as it happened and even one citizen live-tweeted her ordeal during the cyclone. Finally, following the cyclone, the hashtag #StrongerThanWinston was coined as a rallying point to bolster a sense of national solidarity.

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“…Social media is also playing an important role as a tool for disaster communication (Houston et al, 2015). Scholars have researched how social media was used in various natural disasters.…”

Section: Social Media and Natural Disastersmentioning

confidence: 99%

Social media and disaster communication: A case study of Cyclone Winston

Finau¹,

Cox

Tarai³

et al. 2018

PJR

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“…Communications on Twitter during the Kaikoura earthquake, although generally following an expected pattern for communications previously recorded by other studies (see for example Houston et al [26] official, and scientific literature was carried out in 2012-13 to develop a framework of disaster social media. This framework can be used to facilitate the creation of disaster social media tools, the formulation of disaster social media implementation processes, and the scientific study of disaster social media effects.…”

Section: Crisis Communications During the Kaikoura Earthquakementioning

confidence: 72%

Social media during multi-hazard disasters: Lessons from the Kaikoura earthquake 2016

Gray¹,

Weal²,

Martin³

2017

Int. J. SAFE

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Social media provides channels of communication during emergency events such as earthquakes. Such sites may be utilised for a range of emergency response strategies providing that data is processed rapidly and management strategies employed effectively. The processing of social media data presents many challenges for emergency responders: information overload, organisational communication and information reliability remain prevalent issues. Furthermore, there is a growing need to improve the management of multi-hazard disasters (sometimes referred to as 'cascading disasters') due to an increase in their frequency and severity, exacerbated by underlying global problems such as climate change. This is especially important to geographical regions that are prone to particular hazards -New Zealand for instance recorded nearly 33,000 earthquakes in 2016 alone. Similarly, there is an increasing need to evaluate developments in technology and social media sites themselves as they are progressively being relied upon during emergency events. In this study, we examine the crisis communications of the Kaikoura earthquake (New Zealand, 2016) using mainstream media content such as new stories, and online content such as Twitter data. A mixed method approach was employed, which combined content analysis with the application of a conceptual framework. The paper then presents (i) an analysis of crisis communications during the event, focusing on changes in media content and theme, (ii) the structure of online emergency response in the country and its affect on management and (iii) the barriers effecting emergency response in this case study.

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“…Hence, the citizens can be described as "produsers", who contribute data and use available data again themselves [48]. This shows the importance of disaster communication and the knowledge about the users of social media, for example, in order to provide and receive necessary, reliable and appropriate information in a timely manner and via different communication channels [49].…”

Section: Discussionmentioning

confidence: 99%

Volunteered Geographic Information in Natural Hazard Analysis: A Systematic Literature Review of Current Approaches with a Focus on Preparedness and Mitigation

Klonner

Marx

Usón

et al. 2016

IJGI

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Abstract:With the rise of new technologies, citizens can contribute to scientific research via Web 2.0 applications for collecting and distributing geospatial data. Integrating local knowledge, personal experience and up-to-date geoinformation indicates a promising approach for the theoretical framework and the methods of natural hazard analysis. Our systematic literature review aims at identifying current research and directions for future research in terms of Volunteered Geographic Information (VGI) within natural hazard analysis. Focusing on both the preparedness and mitigation phase results in eleven articles from two literature databases. A qualitative analysis for in-depth information extraction reveals auspicious approaches regarding community engagement and data fusion, but also important research gaps. Mainly based in Europe and North America, the analysed studies deal primarily with floods and forest fires, applying geodata collected by trained citizens who are improving their knowledge and making their own interpretations. Yet, there is still a lack of common scientific terms and concepts. Future research can use these findings for the adaptation of scientific models of natural hazard analysis in order to enable the fusion of data from technical sensors and VGI. The development of such general methods shall contribute to establishing the user integration into various contexts, such as natural hazard analysis.

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Social media and disasters: a functional framework for social media use in disaster planning, response, and research

Cited by 629 publications

References 58 publications

Social media and disaster communication: A case study of Cyclone Winston

Social media and disaster communication: A case study of Cyclone Winston

Social media during multi-hazard disasters: Lessons from the Kaikoura earthquake 2016

Volunteered Geographic Information in Natural Hazard Analysis: A Systematic Literature Review of Current Approaches with a Focus on Preparedness and Mitigation

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