“…Social media not only enables firms to have new relationships among them but also make them to communicate with each other (Quinton & Wilson, 2016;Olanrewaju et al, 2020;Parveen et al, 2016) by improving their innovative abilities (Bhimani et al, 2018;Rathore et al, 2016). Social media tools also make businesses to develop their relations with their clients (Guha et al, 2018;Harrigan & Miles, 2014), to improve their brand reputation (Kim & Ko, 2012;Parveen et al, 2016;Ahmad et al, 2018;Ananda et al, 2017;Olanrewaju et al, 2020), brand and to increase their sales, revenues (Qu et al, 2013;Martinez-Nunez & Perez-Aguiar, 2014;Eggers et al, 2017), return on assets (Du & Jiang, 2015;Schniederjans et al, 2013;Yu et al, 2013;Eggers et al, 2017).…”