Situational, consumer, and retailer factors affecting Internet, catalog, and store shopping

Gehrt, Kenneth C.; Yan, Ruoh‐Nan

doi:10.1108/09590550410515515

Cited by 100 publications

(108 citation statements)

References 35 publications

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“…The findings clearly show the relevance of shopper logistics for the convenience of storebased shopping in the grocery sector confirming previous suppositions of Ingene (1984), Gert andYan (2004) and Granzin et al (2005). In particular, the store-related shopper logistics attributes linked to transportation, picking and packing activities of consumers can be considered as relevant for store-based shoppers.…”

Section: -------------------------Table 3 Near Here -----------------supporting

confidence: 75%

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The relevance of shopper logistics for consumers of store-based retail formats

Teller

Kotzab

Grant

2012

Journal of Retailing and Consumer Services

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Section: -------------------------Table 3 Near Here -----------------supporting

confidence: 75%

“…Eastlick and Feinberg, 1999;Ring and Tigert, 2001;Ward, 2001;Gehrt and Yan, 2004;Hansen, 2008). This body of literature considers store-based shopping and related logistics tasks as an 'antithesis' of non-store retailing but does not provide in-depth discussions or empirical insights into the relevance of shopper logistics.…”

Section: Non-store Retailingmentioning

confidence: 99%

The relevance of shopper logistics for consumers of store-based retail formats

Teller

Kotzab

Grant

2012

Journal of Retailing and Consumer Services

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“…Previous studies provide evidence on the effect of use context on consumer decision-making [23][24][25][26]. The studies suggest that use situations have a significant impact on consumer choice of products [27], stores [28], and other purchase channels [26].…”

Section: Mobility and Mobile Use Contextmentioning

confidence: 99%

“…The studies suggest that use situations have a significant impact on consumer choice of products [27], stores [28], and other purchase channels [26]. Dabholkar and Bagozzi [24] found that two contextual factors, perceived waiting time and crowding, had significant mediating effects to the attitude towards and use intention of consumer self-service technologies.…”

Section: Mobility and Mobile Use Contextmentioning

confidence: 99%

An empirical investigation of mobile ticketing service adoption in public transportation

Mallat¹,

Rossi²,

Tuunainen³

et al. 2006

Pers Ubiquit Comput

168

126

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In this paper, we present results from a study of mobile ticketing service adoption in public transportation. The theoretical background of the study is based on technology adoption and trust theories, which are augmented with concepts of mobile use context and mobility. Our empirical findings from analyses of a survey data suggest that compatibility of the mobile ticketing service with consumer behavior is a major determinant of adoption. Mobility and contextual factors, including budget constraints, availability of other alternatives, and time pressure in the service use situation were also found to have a strong effect on the adoption decision. Our findings suggest that contextual and mobile service-specific features are important determinants of mobile service adoption and should thus be integrated into the traditional adoption models.

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“…The elements that have been accepted by a substantial number of scholars were further researched in this paper. Baker et al (2002), Grewal (2003, Finn and Louviere (1996) and Gehrt and Yan (2004) outlined the elements of store patronage, as shown in Table 4. Although none of them revealed the entirety of store patronage, each one contributed specific elements, building on the works that preceded their own.…”

Section: Store Patronagementioning

confidence: 99%

A discussion framework of store image and patronage: a literature review

Burlison

2018

IJRDM

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Abstract:Purpose -This paper aims to critically review the literature that explores the relationships between store image and store patronage behaviour, thereby providing the practical analytical framework with measurements that aids marketers to build strategical marketing plans to attract loyal customers to their retail shops.Design/methodology/approach -A systematic literature review method was applied to this study which analysed the literature of peer-reviewed articles in English-language journals and specific online databases. In total, 863 peer-reviewed articles which were published between 1950 and 2017 were examined to provide the practical framework with measurements for further discussion.Findings -It was found that within the eight identified dimensions of store image, namely, merchandise, service, convenience, promotion, clientele, physical facilities, atmosphere and institutions, there are corresponding sub-sections that need to be recognised, e.g. merchandise involves quality, assortment, price, fashionability and guarantee. Therefore, in this paper, these dimensions have been analysed and discussed in the context of their impact on store patronage. However, due to the lack of clarity with respect to the predictors of store patronage, there has been confusion in academic discussions. Therefore, it has been proposed that store patronage should be investigated using the following two parameters: store image alignment of customers and managers and past purchase experiences of customers.Research limitations/implications -This study contributes to providing a useful discussion platform with an analytical framework and measurements. Due to the selected term-based search method, even with the authors' maximum effort, the number of selected publications is limited.Practical implications -This study introduces a practical conceptual framework for the measurements that need to be utilised by the marketers while building marketing strategies for attracting consumers to enhance their patronage behaviours. Retail services need to create a reinvented discussion platform with respect to store image and patronage. Consumers may perceive store image as being embedded in the store environment as a trigger for their patronage behaviour and, using the proposed analytical framework, the retailers can analyse and refine their marketing plans effectively.Originality/value -This study presents the overall reappraisals of the initial literature with regard to the holistic development, implications and impact of store image on store patronage. Moreover, the paper seeks to provide a robust discussion paradigm for developing perspectives for improving patronage behaviours, thereby bridging the gap between store image and store patronage by attempting to use the relevant literature to contribute to constructive future discussions and useful dimensions while building marketing strategies.

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Situational, consumer, and retailer factors affecting Internet, catalog, and store shopping

Cited by 100 publications

References 35 publications

The relevance of shopper logistics for consumers of store-based retail formats

The relevance of shopper logistics for consumers of store-based retail formats

An empirical investigation of mobile ticketing service adoption in public transportation

A discussion framework of store image and patronage: a literature review

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