The relevance of shopper logistics for consumers of store-based retail formats

Teller, Christoph; Kotzab, Herbert; Grant, David

doi:10.1016/j.jretconser.2011.09.001

Cited by 52 publications

(51 citation statements)

References 49 publications

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“…We found that manoeuvrability affects the satisfaction of cognitively older people significantly more. This finding provides empirical support for the arguments of Goodwin and McElwee (1999), and emphasises the importance of in-store movability and orientation for older shoppers, within the remit of shopper logistics (Teller et al, 2012). This clearly extends Lumpkin et al's (1985) and Goodwin and McElwee's (1999) ideas of shoppers perceiving themselves as older than they actually are.…”

Section: Discussionsupporting

confidence: 80%

“…The reason for this focus on shopping for food products is that buying groceries from stores is a necessity -a frequently executed task that involves a considerable amount of physical endeavour, such as transportation, handling, packing, and picking, which can be summarised under the term consumer or shopper logistics (e.g. Granzin & Bahn, 1989;Teller et al, 2012). Obviously, consumer and more specifically shopping logistics is a challenging task for elderly consumers if they are not able to outsource their shopping to another person or have groceries delivered to their homes.…”

Section: Store Patronage and Elderly Consumersmentioning

confidence: 99%

“…Since personal mobility deteriorates with age, the accessibility of stores becomes more important for older consumer cohorts (Moschis et al, 2004). Another aspect of access relates to the products within the store and includes the effort required to pick and pack product (Teller et al, 2012). Such in-store accessibility is related to store attributes such as manoeuvrability within the outlet, which has also been considered a driver of store satisfaction and patronage in previous work on shopping by the elderly (JohnsonHillery & Kang, 1997;Meneely et al, 2008).…”

Section: Hypotheses and Conceptual Modelmentioning

confidence: 99%

“…shelf management) enable consumers to find and compare products and thus facilitate the shopping process in-store (Teller et al, 2012). Shelf management relates to the clear arrangement of products facilitating the shopper's search, the reachability of products on shelves and the readability of labels and price information (Moschis et al, 2004;Pettigrew, Mizerski, & Donovan, 2005).…”

Section: Hypotheses and Conceptual Modelmentioning

confidence: 99%

“…This is particularly true for grocery shopping -a frequent and challenging (logistical) task in older consumers' lives (Teller, Kotzab, & Grant, 2012;Whelan, Wrigley, Warm, & Cannings, 2002). Nevertheless, older shoppers are an important and growing segment due to the 'greying of market places' (Zeithaml & Gilly, 1987) and are a challenged and disadvantaged consumer group due to changes related to biological, psychological and social aging.…”

Section: Introductionmentioning

confidence: 99%

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Cognitive age and grocery-store patronage by elderly shoppers

Teller

Gittenberger

Schnedlitz

2013

Journal of Marketing Management

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This paper discusses and evaluates the impact of cognitive (or self-perceived) age on grocery store patronage by elderly shoppers. Cognitive age is seen to be a more accurate reflection of changes related to age and aging than chronological age. Based on self-concept theory, the authors propose that cognitive age moderates the effects of perceptions of store attributes on satisfaction with a store. The hypotheses tests used a sample of 404 supermarket patrons aged 60 and above. The latent construct, cognitive age, was operationalised by six items: feel, look, do, interest, health and think age. The cognitive ages of our respondents proved to be significantly lower than their chronological ages. To evaluate the moderating effects, we applied the product indicator approach using variance-based structural equation modelling.The results show that the impacts of product range, manoeuvrability and atmosphere within the store on satisfaction become significantly stronger with increasing cognitive age. We conclude that cognitive age dimensions influence perceptions and, subsequently, behaviour related to store patronage and thus contribute to the understanding of the growing segment of elderly shoppers. Summary statement of contribution:The contribution of this paper is to provide a theoretical rationale and empirical evidence for considering cognitive age as a substantial influencer and predictor of store patronage by elderly shoppers. Thus, we call for a stronger consideration of self-perceived age dimensions, along with chronological age, in research and marketing related to older consumer cohorts.

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Section: Discussionsupporting

confidence: 80%

Section: Store Patronage and Elderly Consumersmentioning

confidence: 99%

Section: Hypotheses and Conceptual Modelmentioning

confidence: 99%

Section: Hypotheses and Conceptual Modelmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Cognitive age and grocery-store patronage by elderly shoppers

Teller

Gittenberger

Schnedlitz

2013

Journal of Marketing Management

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Household pre‐purchase practices and online grocery shopping

Kervenoael

Hallsworth

Elms

2014

J of Consumer Behaviour

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This paper explores household pre-purchase practices and their mediation by information and communications technologies (ICTs), specifically online grocery shopping. Drawing on practice theory, the impacts of ICTs on household grocery shopping behavior are conceptualized, and the concept of "front-loading" is introduced. Emerging themes generated from 31 semi-structured interviews conducted via Skype with Turkish consumers focusing on their experiences of online grocery practices are presented. To this end, the contribution of this paper is twofold. First, an understanding of the domestication of online grocery shopping and its affect on the dynamics of household decision making, information sharing, and responsibilities of tasks before the actual act of online shopping is developed. Second, how such pre-purchase practices undertaken by consumers act as a catalyst of change at the industry level is appraised.

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Customer's perceived value of waiting time for service events

Lin

Xia

Bei

2014

J of Consumer Behaviour

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The authors address the effects of money gain and loss on individually perceived value as predicted by prospect theory in a time gain‐and‐loss context. Three experiments were conducted. Experiment 1 results support the prospect theory concept of value function. According to Experiment 2 results, the amount of money involved exerted different impacts on individual perceptions—specifically, study participants preferred gaining $1 on one occasion to gaining 50 cents over two occasions and preferred losing $1 one time to losing 50 cents twice. Further, the combined results indicate that the study participants held different perceptions of the value of “short time” versus “little money”—that is, they preferred saving an extra 2 minutes on one occasion to saving 1 minute on two occasions and preferred waiting an extra 1 minute two times to waiting an extra 2 minutes one time. Copyright © 2014 John Wiley & Sons, Ltd.

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The relevance of shopper logistics for consumers of store-based retail formats

Cited by 52 publications

References 49 publications

Cognitive age and grocery-store patronage by elderly shoppers

Cognitive age and grocery-store patronage by elderly shoppers

Household pre‐purchase practices and online grocery shopping

Customer's perceived value of waiting time for service events

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