Shopping Model of the Time‐Sensitive Consumer

Umesh, U. N.; Pettit, Kathy L.; Bozman, Carl S.

doi:10.1111/j.1540-5915.1989.tb01415.x

Cited by 43 publications

(25 citation statements)

References 15 publications

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“…We account for this consumer trait by including the frequency of shopping trips in the analysis as an indicator (Degeratu, Rangaswamy, and Wu 2000;Morganosky and Cude 2000). 2 Previous research has indicated that time-constrained, goal-oriented consumers with a utilitarian shopping attitude wish to spend as less time on shopping activities as possible (Babin, Darden, and Griffin 1994;Baltas, Argouslidis, and Skarmeas 2010;Dellaert et al 1998;Umesh, Pettit, and Bozman 1989). They have a preference to consolidate grocery shopping efforts and for that reason may try to economize on (grocery) shopping time by engaging in less frequent (major) shopping trips.…”

Section: Costs and Benefits Of Online Shoppingmentioning

confidence: 99%

A Bigger Slice of the Multichannel Grocery Pie: When Does Consumers’ Online Channel Use Expand Retailers’ Share of Wallet?

Melis

Campo

Lamey

et al. 2016

Journal of Retailing

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A switch from single-to multichannel grocery shopping can affect consumers' purchase allocations. This study investigates whether and to what extent a consumer's decision to start buying groceries online at a particular chain can lead to expansion of the share in grocery spending allocated to that chain. To obtain a better insight into the underlying mechanisms and to provide more accurate and refined managerial guidelines, we further investigate the moderating effects of a comprehensive set of factors that may stimulate or withhold these expansion effects. To analyze these effects, we use a large and representative U.K. household panel data set, composed of multichannel grocery shoppers and a matched group of single-channel shoppers, for a 2.5-year period across all multichannel grocery chains. The empirical analysis confirms that multichannel grocery shoppers expand the share of wallet allocated to the online-visited chain, and that the extent of this expansion depends on chain as well as consumer characteristics. Expansion effects appear to be more profound for chains that adopt an integrated multichannel strategy for product prices and category assortments. In addition, customers who face more stringent time constraints, live farther away from the chain's offline store, and/or purchase fewer competitive private-label or hard discounter products, are more likely to increase their share of grocery spending at the online-visited chain.

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Section: Costs and Benefits Of Online Shoppingmentioning

confidence: 99%

A Bigger Slice of the Multichannel Grocery Pie: When Does Consumers’ Online Channel Use Expand Retailers’ Share of Wallet?

Melis

Campo

Lamey

et al. 2016

Journal of Retailing

View full text Add to dashboard Cite

show abstract

“…To understand the influence of perceived time pressure in apparel shopping, type of time pressure situation, and product type on decision-making speed, a three-way ANOVA was conducted for each dependent results support the argument of Unmesh et al (1989) that consumers who are sensitive to time try to reduce the time spent at a store.…”

Section: Resultsmentioning

confidence: 99%

“…Therefore, the study stated that it is important to trust a store and select many products at a single establishment to reduce the time taken to compare products across stores and choose a product. Unmesh et al (1989) argued that consumers who are sensitive to time tend to purchase products in bulk to shorten the time spent at a store and reduce the number of shopping trips. In a study on consumer behaviors toward fashion products, Kim and Lee (2006) stated that consumers who feel time pressure strongly consider visual information (fashion catalogues, TV commercials, fashion/general magazines, displays at stores, etc.).…”

Section: Perceived Time Pressure In Apparel Shoppingmentioning

confidence: 99%

Influence of time pressure on the purchase decision making process in apparel shopping

Moon¹,

Lee²

2013

The Research Journal of the Costume Culture

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Studies show that time pressure affects the purchase decision-making process of consumers. However, in the case of apparel shopping, few studies have looked into the influence of time pressure on the purchase decision-making process. This study aims to determine how perceived time pressure in apparel shopping, time pressure situations, and product type and the interactions between these variables influence the clothing purchase process. An empirical study was conducted among males and females in their 20s and 30s. Perceived time pressure in apparel shopping was measured using four items. Time pressure situations and product types were given in the form of scenarios. A 2×2×2 experimental design was used, and perceived time pressure in apparel shopping, time pressure situations, and product type were used to create eight different situations. The dependent variables included decision-making speed, anticipated regret, and anticipated purchase satisfaction. Data from 512 subjects were collected through an online data collection. Results showed that the high perceived time pressure group and the shopping situation with time pressure involved a significantly high level of decision-making time, anticipated regret, and anticipated purchase satisfaction. Marketers must understand the real-time pressure situations of consumers.

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“…With the exception of actual waiting time, these antecedent variables have not been researched in previous studies that focus on time perceptions (Carmon, 1991;Kellaris & Kent, 1992;Kellaris & Mantel, 1996;Maister, 1985). Research suggests that they are important for retailers and can affect customer responses in both positive and negative ways (Eroglu, Machleit, & Barr, 2005;Machleit, Eroglu, & Mantel, 2000;Umesh et. al., 1989).…”

Section: Introductionmentioning

confidence: 99%

“…The key questions thus become which antecedents affect consumer time perceptions and in which ways. Grocery shopping is considered a routine type of consumer behaviour in which shoppers seek to optimize their time and money expenditures (Umesh, Pettit, & Bozman, 1989).…”

Section: Introductionmentioning

confidence: 99%

Antecedents of consumers' time perceptions in a hypermarket retailer

Anić

Radas

Miller

2011

The Service Industries Journal

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This study examines the effects of five antecedents on consumers' time perceptions in a hypermarket environment. Findings indicate that the actual shopping time spent in the store and planned shopping activities significantly influence consumers' shopping time perceptions, while consumers' waiting time perceptions are driven by both actual checkout waiting time and actual shopping time. The article examines time gaps, i.e. consumers' errors in time estimation, as related to store loyalty intention and finds that past consumer purchases moderate the relationship between both time gaps and store loyalty intention. Managerial implications are discussed in the article.

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Shopping Model of the Time‐Sensitive Consumer

Cited by 43 publications

References 15 publications

A Bigger Slice of the Multichannel Grocery Pie: When Does Consumers’ Online Channel Use Expand Retailers’ Share of Wallet?

A Bigger Slice of the Multichannel Grocery Pie: When Does Consumers’ Online Channel Use Expand Retailers’ Share of Wallet?

Influence of time pressure on the purchase decision making process in apparel shopping

Antecedents of consumers' time perceptions in a hypermarket retailer

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