Shopping destinations and trust – Tourist attitudes: Scale development and validation

Choi, Miju; Law, Rob; Heo, Cindy Yoonjoung

doi:10.1016/j.tourman.2016.01.005

Cited by 100 publications

(93 citation statements)

References 111 publications

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“…As suggested by Churchill (1979) and Gerbing and Anderson (1988), this study used a mixed-methods to generate measurement items and validation as follows: (1) was thoroughly reviewed to identify shopping tourism attributes considering the scope of this study. Shopping-specific items were derived in the following domains: product (Heung and Cheng 2000;Lin and Chen 2013;Wong and Law 2003), servicescape (Bitner 1992;Heung and Cheng 2000;Lin and Lin 2006;Singh and Sahay 2012;Tosun et al 2007;Turley and Milliman 2000), staff service (Choi et al 2008;Heung and Cheng, 2000;Tosun et al 2007;Wong and Wan 2013), store policy/service differentiation (Choi et al 2016;Choi et al 2008;Heung and Cheng 2000), and shopping information (Kim and Lennon 2008;Tosun et al 2007). Meanwhile, destination-specific items focused on government promotion (Keown 1989;Li and Carr 2004), accessibility (Crouch 2011;Hsieh and Chang 2006), safety (Kim et al 2005; Sonmez and Graefe 1998), affordability (Dwyer and Kim 2003;UNWTO 2014), culture, and climate (Chen, Chen, and Lee 2011;Jansen-Verbeke 1986;UNWTO 2014).…”

Section: Measurement Developmentmentioning

confidence: 99%

“…For example, the perception and expectation of each attribute were compared with each other using a mean score (Heung and Cheng 2000;Yeung et al 2004) to identify a satisfaction level. If the perception of an attribute is greater than its expectation, then the attribute is defined as Second, the previous shopping tourism literature (Choi et al 2016;Heung and Cheng 2000;Wong and Wan 2013;Yeung et al 2004) In addition to accessibility and government promotion, most destination attributes are found to be must-be attributes (frustrators or dissatisfiers). Among accessibility attributes, destination accessibility is found to be a hybrid, whereas local transport is considered a frustrator.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

See 1 more Smart Citation

Examining the Asymmetric Effect of Multi-Shopping Tourism Attributes on Overall Shopping Destination Satisfaction

Lee

Choi

2019

Journal of Travel Research

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Based on impact range performance analysis and impact asymmetry analysis, this study aims to (1) examine the asymmetric effect of shopping tourism attributes on shopping destination satisfaction from the perspective of Chinese tourists and (2) prioritize attributes by identifying them as frustrators, dissatisfiers, hybrids, satisfiers, and delighters. The asymmetric relationships between shopping tourism attributes and shopping destination satisfaction offer an expanded view of the dynamic effects of attributes, while destination-specific attributes allow the researchers to examine the unexplored roles of government promotions and Korean pop culture/media in shopping tourism.

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Section: Measurement Developmentmentioning

confidence: 99%

Section: Theoretical Implicationsmentioning

confidence: 99%

Examining the Asymmetric Effect of Multi-Shopping Tourism Attributes on Overall Shopping Destination Satisfaction

Lee

Choi

2019

Journal of Travel Research

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“…Shopping is one of the most important tourism activities in tourist destinations, especially shopping destinations (e.g., Paris, Hong Kong, Singapore, Seoul, and Dubai) [3][4][5]. On the one hand, shopping fulfills the utilitarian needs of tourists (purchasing miscellaneous necessities for daily needs and duty-free goods).…”

Section: Introductionmentioning

confidence: 99%

Impacts of Tourism Demand on Retail Property Prices in a Shopping Destination

2020

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Understanding the relationship between tourism demand and retail property prices is of great significance to tourist destinations, especially shopping destinations. The increase in tourism demand may alter the implicit prices of certain retail property characteristics (e.g., age and accessibility to transit). This study examines how tourism demand (measured by tourist volume) affects retail property prices in the tourist precinct of a shopping destination, namely Hong Kong. The implementation of the policy Individual Visit Scheme (IVS) in 2003 in Hong Kong has substantially increased tourist shoppers from Mainland China, and it is used as a quasi-natural experiment of the increased tourist volume. Spatial and non-spatial hedonic pricing models are developed based on the ground-floor retail property transaction data of Causeway Bay, Hong Kong before and after the IVS (1993–2011). The findings of this study are as follows. (1) Accessibility to transit has a larger positive price effect after the implementation of the IVS. (2) The implicit price of accessibility to accommodation facilities is not significantly altered by the implementation of the IVS. (3) Age has a larger negative price effect after the implementation of the IVS. The first two outcomes are related to the economic concerns of tourist shoppers, while the last can be explained by their hometown experience. Finally, practical implications are discussed.

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“…On the one hand, there is the need to facilitate the buying process: "tourists are likely to perceive shopping risks. Hence, tourists tend to purchase expensive products from a renowned venue or destination to reduce anxiety and enhance their confidence" (Choi et al, 2016). On the other hand, service quality is instrumental to a memorable and 'authentic' in-store shopping experience.…”

Section: The Sixth Continentmentioning

confidence: 99%

Chinese Outbound Shopping Tourism: A Market-Driven Approach for the Luxury and Fashion Industry

Rovai

2016

Symphonya. Emerging Issues in Management

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The relations between tourism and luxury and fashion industry are subject to significant changes because of the quantitative and qualitative discontinuity introduced by the growth of the outbound flows of Chinese tourists and the importance of shopping in their travel experience. The most important implications concern the emergence of a new global market space (the 'Sixth Continent') and of new patterns of integration between the two industries.

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Shopping destinations and trust – Tourist attitudes: Scale development and validation

Cited by 100 publications

References 111 publications

Examining the Asymmetric Effect of Multi-Shopping Tourism Attributes on Overall Shopping Destination Satisfaction

Examining the Asymmetric Effect of Multi-Shopping Tourism Attributes on Overall Shopping Destination Satisfaction

Impacts of Tourism Demand on Retail Property Prices in a Shopping Destination

Chinese Outbound Shopping Tourism: A Market-Driven Approach for the Luxury and Fashion Industry

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