Service Quality in Higher Education: The Experience of Overseas Students

Pereda, María; Airey, David; Bennett, Marion

doi:10.3794/johlste.62.160

Cited by 50 publications

(24 citation statements)

References 39 publications

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“…Fee, a component of price, was one of the factors in choosing a school in England (Maringe, 2006). The studies of Jackson (1980) and Pereda et al (2007) also had similar findings. Flexibility of tuition fee payment was also considered (Maringe, 2006).…”

Section: Literature Reviewsupporting

confidence: 66%

School Choice of Computing Students: A Comparative Perspective from Two Universities

Bringula¹,

Batalla²,

Moraga³

et al. 2012

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This descriptive study utilized a validated questionnaire to determine the profile of two sets of students and their level of consideration in deciding to enroll in their University. It also determined whether their level of consideration in deciding to enroll in their University significantly differed from each other. It was found out that most of the University of the East (UE) and National University (NU) respondents were male respondents taking up Information Technology. They did not have a home province, lived in Manila and Quezon City, lived in family-owned houses, belonged to a family with five family members, and travelled at least an hour in going to school through jeepneys. On the other hand, they were different in terms of family monthly income (most of the UE respondents belonged to a family with a higher family monthly income) and number of family members who studied in the University (most of the NU respondents had at least one member who studied in the same university). It was also noted that more than a quarter of NU respondents lived near their school. UE and NU respondents agreed that they considered nine and five, respectively, of the eleven institutional image indicators in deciding to enroll in the university. UE respondents had the highest consideration on admission process and course offering while NU respondents had the highest consideration on scholarships and grants. Test of difference between means revealed that the level of considerations of the respondents on the institutional image indicators significantly differed in nine out of the eleven indicators. Thus, the null hypothesis stating that there is no significant difference in the level of consideration of the respondents in deciding to enroll in the two universities in terms of institutional image indicators is partially rejected. Conclusions, recommendations, and limitations of the study were also discussed.

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Section: Literature Reviewsupporting

confidence: 66%

School Choice of Computing Students: A Comparative Perspective from Two Universities

Bringula¹,

Batalla²,

Moraga³

et al. 2012

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“…In the subject areas of HLST specifically, an increasing number of papers published in previous editions of this journal have dealt with issues such as the learning styles and experiences of international students (Huang, 2007;Pereda et al, 2007;Nield, 2007); the impact of Bologna on tourism education and scholarship (Munar, 2007); and the diverse HE environments that exist in different countries (eg. Akış et al, 2007;Edelheim and Ueda, 2007).…”

Section: Internationalisation/globalisation and Power Relations In Cumentioning

confidence: 99%

Internationalisation in Hospitality, Leisure, Sport and Tourism Higher Education: A Call for Further Reflexivity in Curriculum Development

Jordan¹

2008

JoHLSTE

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“…(Chen and Chen, 2010;Otto and Ritchie, 1995). With the growing internationalization of higher education (Daly and Barker, 2005;Huang, 2007;Mok, 2007), it is even more important to gain a holistic understanding of the quality of a higher education experience so as to ensure satisfying 1 Higher Education PERFormance student experiences (Pereda et al, 2007;Arambewela and Maringe, 2012). Consequently it is of increasing relevance to produce a comprehensive conceptual understanding of what the student experience is.…”

Section: Introductionmentioning

confidence: 99%

A systematic review of quality of student experience in higher education

Tan

Muskat

Zehrer

2016

IJQSS

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EDUCATION ABSTRACTPurpose -The purpose of this paper is to identify and synthesize major streams of research on quality of student experience in higher education, in order to present an agenda for future research. Design/methodology/approach -A systematic review of high quality journals published during the period 2000 to 2014 in the areas of quality of student experience and higher education was performed.Findings -Findings highlight current research trends on the quality of student experience in higher education. Results show five prevailing research streams: 1) exploration of learning experience; 2) exploration of student experience; 3) gender differences in assessment of higher education experience; 4) improvement in quality of student experience, 5) student satisfaction with higher education experience. Research limitations/implications -The identification of the five research streams presented in the findings of this paper provide the basis for a synthesis of key issues identified within each research stream. These discussions, along with the identification of the purposes and limitations of existential research allow existential issues concerning research on quality of student experience in higher education to be addressed. Practical implications -Literature currently portrays the quality of student experience as a student-centric idea. Together with the purposes and limitations identified in existing research, the paper proposes an agenda for future research that increases the variety of research streams that is essential to provide a deeper understanding of the student experience to enhance the delivery of quality in higher education. Originality/value -The findings contribute to the research scene by providing important insights in terms of the current trends and focus of existing research in the area of quality of student experience in higher education.

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Service Quality in Higher Education: The Experience of Overseas Students

Cited by 50 publications

References 39 publications

School Choice of Computing Students: A Comparative Perspective from Two Universities

School Choice of Computing Students: A Comparative Perspective from Two Universities

Internationalisation in Hospitality, Leisure, Sport and Tourism Higher Education: A Call for Further Reflexivity in Curriculum Development

A systematic review of quality of student experience in higher education

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