Service Innovation Performance and Information Technology: An Empirical Analysis From the Dynamic Capability Perspective

Plattfaut, Ralf; Niehaves, Bjoern; Voigt, Matthias; Malsbender, Andrea; Ortbach, Kevin; Pöppelbuß, Jens

doi:10.1142/s1363919615500383

Cited by 26 publications

(27 citation statements)

References 78 publications

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“…This is sometimes referred to as capabilities that include 'sensing' and 'seizing' as well as reconfiguring or 'transforming'. (Castiaux, 2012;Plattfaut et al, 2015). Lawson and Samson (2001) have proposed an innovation capability construct at the firm level that includes seven elements: vision and strategy, harnessing competencies, organisational intelligence, creativity, organisational structures, culture and the management of technology.…”

Section: Dynamic Capabilities and Innovationmentioning

confidence: 99%

Achieving Innovation in a Lean Environment: How Innovative Small Firms Overcome Resource Constraints

Deakins

Bensemann

2019

Int. J. Innov. Mgt.

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This paper examines how innovative small firms achieve innovation within lean environments. Writers taking a resource-based view (RBV) approach to innovation by small firms in lean environments have argued that they are resource-constrained through shortages of skilled labour, finance and social networks. This paper builds on the RBV approach by adopting a dynamic capabilities (DCs) lens to investigate how innovative small firms adopt and acquire DCs to achieve innovation in a lean environment in a small country with an open economy that is distant from major markets. We argue that entrepreneurs will engage in pragmatic solutions to overcome resource constraints. We provide qualitative evidence from a programme of 30 interviews and find that innovative small firms achieve innovation through ingenuity and patience. Our entrepreneurs use methods such as bricolage and bootstrapping and make cooperative arrangements with early adopters to maximise use of their limited resources.

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Section: Dynamic Capabilities and Innovationmentioning

confidence: 99%

Achieving Innovation in a Lean Environment: How Innovative Small Firms Overcome Resource Constraints

Deakins

Bensemann

2019

Int. J. Innov. Mgt.

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“…The deep involvement of customers, employees, and service network partners impose significant demands on the organization to generate, process, and distribute information between and together with diverse stakeholders (e.g., Nijssen, Hillebrand, Vermeulen, and Kemp, ; Storey, Cankurtaran, Papastathopoulou, and Hultink, ; Wieland, Polese, Vargo, and Lusch, ). Regarding the use of IT tools, previous research has emphasized their importance for service innovations (e.g., Plattfaut et al, ), but has also identified several challenges, due to the heterogeneity of the stakeholders (Jaakkola, Meiren, Witell, and Reynoso, ). This implies that the use of IT and its performance impact cannot be independent from the firm's business focus.…”

Section: Introductionmentioning

confidence: 99%

Use and Efficacy of Information Technology in Innovation Processes: The Specific Role of Servitization

Kroh¹,

Luetjen²,

Globocnik³

et al. 2018

J of Product Innov Manag

103

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Innovation activities and, particularly, service innovations, impose high demands on a firm's information processing capabilities. IT tools are supposed to support internal and external information flows, thereby improving a firm's information processing capabilities. However, past research is indecisive about how IT tools influence innovation performance. Furthermore, past research has not considered that services have an increasingly relevant role in a firm's innovation portfolio that can complicate information processing. This study therefore draws on information processing theory and service innovation literature to develop a conceptual model that explains how IT use intensity—depending on the firm's business focus—affects innovation program performance. By using a cross‐industry, multi‐informant sample of the innovation programs of 116 firms, which were collected from 887 informants, this article provides empirical evidence that (i) intensive IT use in order to exchange information with internal and external stakeholders improves the firm‐wide market knowledge, which in turn has a positive impact on a firm's innovation program performance; (ii) the performance impact of market knowledge becomes stronger with increasing degrees of servitization; (iii) a higher degree of servitization reduces IT's use intensity. This research demonstrates the dilemma that servitized firms face: Their business focus hinders the use of IT tools, although the latter will enable them to gain more benefits from the improved market knowledge they create. Practitioner Points Intensive IT use positively influences the firm‐wide innovation performance. The intensive use of IT tools to strengthen internal information flows and IT tools to support exchange with external stakeholders increase a firm's market knowledge, which enhances the innovation program performance. Service innovations have higher information requirements than product innovations and profit therefore more from intensive IT use, but services' complexity hinders IT implementation. Firms with a higher degree of servitization use less IT, although they can profit more from the market knowledge IT tools create. Servitized firms need to install a flexible, modular, and open IT system for efficient IT use and to include all relevant internal and external stakeholders.

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“…Another interesting finding is that a considerable amount of the select articles (14 out of 42) aim to measure the influence of DCs on some aspect of organization performance – i.e. portfolio performance (Biedenbach and Müller, 2012), customer-oriented organizational performance (Desai et al , 2007), innovation performance (Plattfaut et al , 2015). Even though some argue that the relationship between DCs and organizational performance is difficult to measure (Easterby-Smith et al , 2009), we could observe an increasing interest of researchers on investigating this perspective of DCs.…”

Section: Resultsmentioning

confidence: 99%

Identifying and assessing the scales of dynamic capabilities: a systematic literature review

Araújo

Pedron

Bitencourt

2018

REGE

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Purpose -The purpose of this paper is to identify the existing measure instruments for dynamic capabilities (DCs) in order to understand the tendencies of quantitative studies on DCs as well as to evaluate the reliability and validity of these scales. Design/methodology/approach -To accomplish this objective, the authors conducted a systematic review of literature on DCs.Findings -Main findings indicate that quantitative research works on DCs have focused on the relationship between DCs, innovation, organization performance, knowledge management and absorptive capacity. Findings also show that efforts to measure DCs quantitatively are recent and lack reliable methodology. Research limitations/implications -One limitation of this research is that the authors conducted the systematic review on two databases. However, the authors conducted the research on the two most used databases in management research. Practical implications -Findings show that academicians have plenty of room to work on quantitative research works on DCs as well as to develop robust scales to measure this construct in diverse business sectors. Originality/value -This paper is the first to analyze the existing scales that measure DCs.

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Service Innovation Performance and Information Technology: An Empirical Analysis From the Dynamic Capability Perspective

Cited by 26 publications

References 78 publications

Achieving Innovation in a Lean Environment: How Innovative Small Firms Overcome Resource Constraints

Achieving Innovation in a Lean Environment: How Innovative Small Firms Overcome Resource Constraints

Use and Efficacy of Information Technology in Innovation Processes: The Specific Role of Servitization

Identifying and assessing the scales of dynamic capabilities: a systematic literature review

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