Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty

Han, Heesup; Moon, Hyoungeun; Ariza-Montes, Antonio; Lee, Soyeun

doi:10.3390/su12030857

Cited by 6 publications

(2 citation statements)

References 45 publications

(115 reference statements)

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“…This implies parameters such as: the time interval of service provision and meal consumption, different needs of passengers (changed diets, cultural habits, etc. ), the capacity of the kitchen on the plane, season, and price-quality ratio of food, drinks, and beverages provided by catering ( Jones, 2004 ; Gunardi et al, 2018 ; Fu, 2019 ; Han et al, 2020 ). The quality of food and beverage service is of great importance for attracting and retaining loyal customers ( Chang and Yeh, 2002 ; Gursoy et al, 2005 ; Liou and Tzeng, 2007 ).…”

Section: Literature Reviewmentioning

confidence: 99%

Factors of Airline Selection and Reflight Intention During the Pandemic/Case of Serbian Airlines Users

Aleksić¹,

Raljić

Gajić

et al. 2022

Front. Psychol.

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The global pandemic coronavirus disease 2019 (COVID-19) has caused significant economic changes for all segments of the economy. Travel restrictions have landed several commercial airlines and significantly reduced their revenues. Safety measures are strict and very demanded, especially when it comes to food drinks and beverages served during flights. This article aims to discover the predictors that influenced the intention of the airline’s passengers to travel long-distance flights in unusual conditions of the COVID-19 pandemic and differs from current studies on airline selection and passenger loyalty because it includes changes in the behavior of employees who regularly fly medium- and long-distance flights. Requirements for passenger’s airline selection have been changed, which is why this study aimed to determine which factors influence the selection during reopening after lockdown. Determinants of food quality and safety during flights are a long-term challenge and could affect passengers’ choice of the airline they want to fly. This study was conducted during the reopening period of airlines, during the COVID-19 pandemic, on a sample of 369 Serbian passengers and employees on medium- and long-distance flights, in the period from November 20, 2020 to January 15, 2021. Regression analysis concluded that certain predictors such as food service quality and safety significantly affect the attitude, subjective norms, and perceived behavioral control (PBC) of passengers and trigger the intention that affects behaviors in the choice of the airline during the COVID-19 pandemic, especially when it comes to the flights with medium and long durations. To better interpret the effects, a path analysis was performed in the SPSS Analysis of Moment Structures (AMOS) software, version 26.00 with the aim to examine the importance and significance of causal relationships between groups of variables. The results confirmed the theory of planned behavior; that intentions are a significant mediator between the mentioned independent variables (attitudes about quality and safety of food, drinks and beverages, subjective norms, and perceived behavior control) and passenger behavior when rechoosing the same airline.

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Section: Literature Reviewmentioning

confidence: 99%

Factors of Airline Selection and Reflight Intention During the Pandemic/Case of Serbian Airlines Users

Aleksić¹,

Raljić

Gajić

et al. 2022

Front. Psychol.

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“…Although attitudes toward information technology are connected to information technology adoption intention, many recent studies have suggested that attitudes toward information technology are an antecedent of continuance intention [ 43 , 44 ]. Indeed, an individual’s attitude toward a certain object can be fostered by their individual experience, which is similar to a continuing desire, preference, and identity, and is likely to form loyalty [ 49 , 50 ]. In other words, individuals’ attitudes toward information technology can affect individuals’ continuance intention (loyalty).…”

Section: Evaluation Proceduresmentioning

confidence: 99%

Toward a Unified Theory of Customer Continuance Model for Financial Technology Chatbots

Huang

Lee

2021

Sensors

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With the popularity of financial technology (fintech) chatbots equipped with artificial intelligence, understanding the user’s response mechanism can help bankers formulate precise marketing strategies, which is a crucial issue in the social science field. Nevertheless, the user’s response mechanism towards financial technology chatbots has been relatively under-investigated. To fill these literature gaps, latent growth curve modeling was adopted by the present research to survey Taiwanese users of fintech chatbots. The present study proposed a customer continuance model to predict continuance intention for fintech chatbots and that cognitive and emotional dimensions positively influence the growth in a user’s attitude toward fintech chatbots, which in turn, positively influences continuance intention over time. In total, 401 customers of fintech chatbots were surveyed through three time points to examine the relationship between these variables over six months. The results support the theoretical model of this research and can advance the literature of fintech chatbots and the information technology adoption model.

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The Effect of Airline Passengers' Satisfaction on Loyalty: Do Region and Airline Carrier Matter? A Meta-analysis Study

Erturgut

Gürler

2023

Transp. in Dev. Econ.

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Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty

Cited by 6 publications

References 45 publications

Factors of Airline Selection and Reflight Intention During the Pandemic/Case of Serbian Airlines Users

Factors of Airline Selection and Reflight Intention During the Pandemic/Case of Serbian Airlines Users

Toward a Unified Theory of Customer Continuance Model for Financial Technology Chatbots

The Effect of Airline Passengers' Satisfaction on Loyalty: Do Region and Airline Carrier Matter? A Meta-analysis Study

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